Receptionist & Care Navigator in Chelmsford inChelmsford PUBLISHED SAT 1 NOV 2025 Jump to job information section

Job summary
We have an exciting opportunity within our friendly GP practice for a receptionist / care navigator.In this varied role you will be come an integral part of the team and the face of the surgery. You are the first point of contact and first impression for our registered patients and play a crucial role.As part of our online triage team as well as managing phone and walk-in patients you will work together with each other and clinicians to ensure patients get care navigated to the right services to meet their needs.

Salary
:Competitive, dependant on

Experience
DAYS:We have multiple reception positions available to cover shifts of up to 6 hours on a Monday, Tuesday, Wednesday and FridayHOURS:16 - 36 hours with shifts approximately 6 hours in length. Shifts run from 7:45 am or 12:30pmInterviews:Interviews for shortlisted candidates willtake place weeks commencing 17th November and 24th November

Main duties of the job
ReceptionTo receive and filter incoming online triage requests by patients, interpret them and navigate patients to the correct services to meet their needsTo work closely with the online triage team to interpret patient requests and ensure they are offered appointments based on their clinical needTo present a good first impression of the surgery by treating patients with kindness and empathy, taking time to understand their needsTo ensure equity of access for our patients by ensuring you communicate with them appropriate and considering reasonable adjustments that may be required so they have the same ability to access services as everyone elseTo support clinicians during their surgeries with anything requiredTo book ambulancesTo assist in the training of staffAdministrativeTo clear consulting rooms at the end of surgeryTo manage a fair share of task requests sent to the reception teamTo prepare medication prescriptionsTo provide forms and information leaflets for patientsTo keep reception adequately stockedTo undertake general administrative dutiesTo attend meetings as requiredTo ensure the reception area is kept tidyTo assist in the training of staffAny other duties relating to the above as requested by doctors, Reception Manager or Practice Manager

About us
Whitley House Surgery is a positive and forward thinking GP Practice inChelmsford. With a population of nearly 15,000 patients, it is one of the largestGP Practices in Mid-Essex. The surgery is led by 5 GP Partners and a fantasticteam of Nursing, Reception and Admin staff. We are driven to continually improve the surgery for the benefit of our patients.

Details

Date posted
November 2025

Pay scheme
Other

Salary
Depending on

Experience
Contract
Permanent

Working pattern
Part-time, Flexible working

Reference number
A5934-25-0002

Job location
sCrompton BuildingWrittle RoadChelmsfordEssexCM1 3RW

Job description

Job responsibilities
JOB TITLE GP Practice ReceptionistRESPONSIBLE TO Customer Service and Reception Manager

Salary
:Competitive, dependant on

Experience
DAYS:We have multiple reception positions available to cover shifts of up to 6 hours on a Monday, Tuesday, Wednesday and FridayHOURS:16 - 36 hours with shifts approximately 6 hours in length. Shifts run from 7:45 am or 12:30pm

Job summary
This position covers all reception duties for the Practice, working as part of a team of receptionists. S/he will work on the reception desk in the surgery waiting area. All shifts will be worked as part of a rota organised by the Customer Service and Reception Manager. All requests for rota changes should be passed to the manager for discussion and agreement.It is important that patients are made to feel welcome at the Practice at all times, and that the reception staff are aware that they are the first point of contact with the surgery, either in person or by telephone.Whilst largely based within the surgery reception area, parts of the role are administrative in nature and may be undertaken within the reception area or the administrative office.PRINCIPAL DUTIES AND RESPONSIBILITIESReceptionTo open the surgery in the morning and lock up at night, ensuring the premises are secure.To receive and filter incoming online triage requests by patients, interpret them and navigate patients to the correct services to meet their needsTo work closely with the online triage team to interpret patient requests and ensure they are offered appointments based on their clinical needTo present a good first impression of the surgery by treating patients with kindness and empathy, taking time to understand their needsTo ensure equity of access for our patients by ensuring you communicate with them appropriate and considering reasonable adjustments that may be required so they have the same ability to access services as everyone elseTo communicate clearly and accurately within the clinical system ensuring you follow up on all actions requiredTo receive patients at the reception desk, check in those attending for appointments and ensure that they are sent to the correct clinician at the right time.To support clinicians during their surgeries with anything requiredTo have an awareness of the on-call doctors whereabouts so that emergency situations may be highlighted to themTo give out test results to patients ensuring you report clearly what clinicians have documentedTo book ambulances, in accordance with Practice procedureTo assist in the training of staffAdministrativeTo clear consulting rooms at the end of surgery, ensuring any specimens are prepared for collectionTo manage a fair share of tasks which are requests sent within the clinical systemTo prepare medication prescriptions for patients in line with protocols.To provide forms and information leaflets for patients including self-certification and prescription exemption formsTo keep reception adequately stocked with all relevant formsTo undertake general administrative duties as required to the position whether situated at the reception desk or within the administrative office.To attend meetings as requiredTo ensure the reception area is kept tidyTo assist in the training of staffAny other duties relating to the above as requested by doctors, Reception Manager or Practice ManagerAn awareness of patient confidentiality and infection control are both crucial to this role.

Person Specification
TemplateEssential SkillsExcellent communication skillsAbility to work under pressureAbility to learn quicklyAbility to prioritise workAbility to manage difficult situationsGood level of IT skills

Experience
:Customer service

Experience
(essential)Previous reception

Experience

Experience
of managing difficult patients

Experience
of working within an administrative position which required use of IT application.

Experience
of managing complaints

Experience
of SystmOne

Experience
Personal Attributes:ReliableFlexibleGood interpersonal skills both face to face and on the telephoneAbility to work on your own and as Part of a teamGood sickness recordGood sense of humourWell presentedOther:Ability to work flexibly and to cover shifts, possibly at short notice, including early morning shifts starting 7.45am and afternoons up to 6.30pmNot currently registered as a patient at Whitley House Surgery, or willing to register elsewhere if successful

Job description

Salary
:Competitive, dependant on

Experience
:Customer service

Experience
(essential)Previous reception

Experience

Experience
of managing complaints

Experience
of SystmOne

Person Specification

Experience
Essential

Experience
:Customer service

Experience
Personal Attributes:ReliableFlexibleGood interpersonal skills both face to face and on the telephoneAbility to work on your own and as Part of a teamGood sickness recordGood sense of humourWell presentedOther:Ability to work flexibly and to cover shifts, possibly at short notice, including early morning shifts starting 7.45am and afternoons up to 6.30pmNot currently registered as a patient at Whitley House Surgery, or willing to register elsewhere if successfulDesirableDesirable

Experience
:Previous reception

Experience

Experience
of managing complaints

Experience
of SystmOne

Experience
Person Specification

Experience
Essential

Experience
:Customer service

Experience
:Previous reception

Experience

Experience
of managing complaints

Experience
of SystmOne

Experience

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details