GP Receptionist / Care Navigator in Woodhall Spa inWoodhall Spa PUBLISHED MON 10 NOV 2025 Jump to job information section

Job summary
Tasburgh Lodge Surgery is located in the beautiful village of Woodhall Spa.An opportnity has arisen to recruit an enthusiastic, motivated and forward-thinking Receptionist / Care Navigator to work part-time (approx 21hrs p/w) within our dedicated reception team. We are looking for a team player wanting to help our surgery continue with its great success and contribute to its key performance measures and development.

Experience
in general practice as well as familiarity with SystmOne would be a distinct advantage but is not essential.

Main duties of the job
Main dutues of the role:Greeting and welcoming patients and visitors- Making a good 'first impression', dealing with enquiries at the front desk and handing out prescriptions.Answering and direting phone callshandling enquiries, taking messages,and transferring calls to the right person.Managing appointments- booking, rescheduling and confirming appointments.Handling incoming and outgoing mail- sorting post and generic emails.Maintaining the reception area- keeping it tidy, stocked with supplies, and professional-looking.Managing records and data entry- updating contact

Details
, logging visitor information, and maintaining accurate records.Providing administrative support- helping wih filing, photocopying, scanning or basic correspondence.Dealing with general enquiries- in person, by phone or via email.Assisting staff or management- supporting internal communication, registrations, chaperoning and opening and closing of practice premises as and when required.

About us
Tasburgh Lodge is part of the larger partnership of James Street Family Practice in Louth and we work as a very strong and committed team that thrives on delivering the very best to our patients, whilst enjoying a fabulous working relationship.We are a training practice for Registrars, Student Nurses and Medical Students and are also a Research-Ready practice and actively take part in research projects.This position would be perfect for anyone wanting to work amongst a brilliant team utilising and enhancing their skills in a very welcoming environment.

Details

Date posted
10 November 2025

Pay scheme
Other

Salary
Depending on

Experience
According to

Experience
Contract
Permanent

Working pattern
Part-time

Reference number
A4625-25-00Job location
sTasburgh Surgery30 Victoria AvenueWoodhall SpaLincolnshireLN10 6TX

Job description

Job responsibilities
Job summary
The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:Process referrals using the electronic referral system (ERS).Process requests for information such as SARs and DVLA forms.Process patient letter requests and invoice for private work accordingly.Word processing, reports and associated documentation as required.Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.Manage all enquires in an effective manner.Maintain an accurate referrals database.Manage safety netting.Answer incoming phone calls, dealing with the callers queries appropriately.Process online referral queries.Scanning of patient related documentation and attaching scanned documents to patients healthcare records.Input data into the patients healthcare records as necessary.Franking of post at the end each day and distribution to the Royal Mail post box.Manage all administrative queries as necessary.Manage stationary supplies and ordering stationary as appropriate.Servicing meetings, circulating the agenda and related documents, recording and typing the minutes of meetings.General office duties including but not limited to photocopying, faxing, emailing, answering telephone calls, taking messages, dealing with urgent queries.Carry out system searches as requested.Support administrative staff, providing cover during staff absences.Maintain a clean, tidy, effective working area at all times.Support all clinical staff with general administrative tasks as requested.Update secretarial protocol and procedures regularly.Support in the management of QOF and Enhanced Services.Maintain and update documents templates on SystmOne including referrals forms, template letters etc.

Job description

Person Specification

Qualifications
EssentialFlexibility to cover staff sicknes and annual leave.Dress smart and appropriate.Speech clear and articulate.Manner pleasant and professional.A demonstrable commitment to professional development.Educated to GCSE level or equivalent.Computer literate.

Experience
of dealing with the public/patients.Excellent verbal communication skills.Ability to deal with people in person and on the telephone in a compassionate manner.An understanding, acceptance and adherence to the need for strict confidentiality.Ability to use own judgement, resourcefulness and common sense.Ability to work without direct supervision and determine own workload priorities.Ability to work as part of an integrated multi-skilled team.Pleasant and articulate.Motivated and Forward thinking.Sensitive and empathetic in distressing situations.Desirable

Experience
of NHS systems.

Experience
of SystmOne clinical system.

Experience
of working within Primary Care.Clinical software skills.Car driver/clean licence.

Person Specification

Experience
of NHS systems.

Experience
of SystmOne clinical system.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details