Receptionist - Dinas Powys Medical Centre in Dinas Powys inDinas Powys PUBLISHED THU 6 MAR 2025 Jump to job information section

PERMANENT

GP Practice in Wales rx4z0T95

Job description

We are looking to appoint a Caring, Professional and Enthusiastic person to join our friendly team.

The successful applicant will ideally need to have experience of engaging with the general public, both face to face and over the telephone.

Key responsibilities: To ensure all visitors and telephone callers to the practice are greeted professionally, to ensure all calls are managed appropriately, to manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.

This role as a care navigator will require you to signpost patients to the appropriate services. Full training will be provided.

Main duties of the job

Greeting and booking in patients for surgeries and clinics, dealing with patients enquiries efficiently and courteously. The receiving and documenting telephone messages and taking appropriate action if required. Making and cancelling appointments using the clinical system. Full training will be provided.

About us
To ensure all visitors and telephone callers to the practice are greeted professionally.
To ensure all calls are managed appropriately,
To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.
This role as a care navigator will require you to signpost patients to the appropriate services. Full training will be provided.
Greeting and booking in patients for surgeries and clinics.
Dealing with patients enquiries efficiently and courteously.
The receiving and documenting telephone messages and taking appropriate action if required.
Making and cancelling appointments using the clinical system. Full training will be provided.
Liaise with clinical staff and outside agencies.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Receptionist - Dinas Powys Medical Centre: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

inDinas Powys

51.431965 -3.2038828 Dinas Powys, South Glamorgan

in Dinas Powys click to show distance

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