Receptionist in Doncaster inDoncaster PUBLISHED FRI 13 JUN 2025 Jump to job information section

BANK GOOD SALARY

FCMS rwhO8EwE

Job description

Welcome to FCMS!

We are seeking a professional and friendly Receptionist to join our busy Doncaster team. The position holder will provide a high-quality reception service at the Doncaster sites.

HOURS:Bank Position - Various working shift patterns to cover duties on Monday to Friday plus weekends. A Flexible approach towards the working week is required, due to service levels across both our Doncaster services.

PAY: £12.45 per hour. Overnight, weekend and bank holiday enhancements apply

The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks.

About us
Duties and Responsibilities
To greet patients and process information received accurately
To be able to follow strict procedures and protocols at all times
Utilise the appointment diaries via Adastra and HISS
Work effectively under pressure in a calm & confident manner
Inform clinicians of any deteriorating patients in the waiting room
When necessary, to be able to complete stocktakes of medical equipment
To complete routine administration checks when working overnight
Ensure full patient confidentiality at all times
To work individually or as part of a team
To undertake all relevant training consistent with the requirements of the post
To be flexible in roles undertaken according to the business need
To undertake all relevant training consistent with the requirements of the post
To adhere to FCMS Policies and Procedures at all times.
Our key expectations are:
Self-awareness Living authentically
Adaptability- Being ready to adjust depending on the situation
Openness What you see is what you get
Positivity with a real sense of being able to strive for the impossible
Generosity of spirit- Everyday should be an opportunity to act with kindness
Ability to have fun Taking the role seriously, whilst being yourself
General
To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery
Maintain good relationships with other members of staff and stakeholders across all disciplines
To follow safe working practices and to comply with local Health and Safety policies and procedures
To recognise the importance of patient experience and patient feedback
Information Governance:
Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.
Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.
Safeguarding
Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyones responsibility.
Training and Support
Contribute to own training needs and participate in relevant in-service training
Train and support new members of staff
Undertake mandatory training and complete in the timescale required
To attend staff meetings where required
Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.
The post holder will be expected to attend any necessary courses that provide relevant training.
Other Duties
This Job Description will be periodically reviewed in the light of developing work requirements.
This is an evolving role and, therefore, these duties are not exhaustive.
The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision. The Operational Manger may also ask for other duties to be carried out to the benefit of the organisation.
Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
DBS -This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references, and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

inDoncaster

53.53080368041992 -1.1089417934417725 Doncaster, Doncaster

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