Receptionist in Gosforth NE3 3XT inGosforth NE3 3XT PUBLISHED THU 2 OCT 2025 Jump to job information section

£24,937 to £26,598 a year

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust rt89fiqA

Job description

The postholder will be responsible for providing a high-quality reception and administration service at SNH to support inpatient services based at Bamburgh Clinic and Alnwood. We currently operate a 24-hour, 7 days a week service, however this will be reviewed in six months time.

The postholder will ensure that patients, staff and visitors are welcomed into the units by competent operation of access which contributes to a safe and secure environment in accordance with Trust policies and procedures. The postholder will be required to liaise with all staff disciplines, patients and visitors within the service including external organisations in the course of the reception function.

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Date posted

02 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-ICG25-053-C

Job locations

St Nicholas Hospital

Jubilee Road

Gosforth

NE3 3XT

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 2nd October 2025

Closing date : 16th October 2025

We welcome your application.

Please note this vacancy may close earlier than the above date, should an appropriate number of applications be received.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 2nd October 2025

Closing date : 16th October 2025

We welcome your application.

Please note this vacancy may close earlier than the above date, should an appropriate number of applications be received.

Person Specification

Education and Qualification

Essential

OCR Level 3 Word-processing/typing qualification or OCR Level 3 in Business Administration. Educated to GCSE Standard/O- Level - including English and maths. Or equivalent experience.

Knowledge and Experience

Essential

Working knowledge of Microsoft applications, including e-mail communication

Ability to maintain and update Patient Information Systems e.g. RiO

Good working knowledge of office procedures

Previous secretarial/clerical/reception experience

Ability to uphold confidentiality at all times

Able to prioritise and plan own workload

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written

Good organisational and planning skills

Person Specification

Education and Qualification

Essential

OCR Level 3 Word-processing/typing qualification or OCR Level 3 in Business Administration. Educated to GCSE Standard/O- Level - including English and maths. Or equivalent experience.

Knowledge and Experience

Essential

Working knowledge of Microsoft applications, including e-mail communication

Ability to maintain and update Patient Information Systems e.g. RiO

Good working knowledge of office procedures

Previous secretarial/clerical/reception experience

Ability to uphold confidentiality at all times

Able to prioritise and plan own workload

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written

Good organisational and planning skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

St Nicholas Hospital

Jubilee Road

Gosforth

NE3 3XT

Employer's website

https://jobsincare.com/job/jns0fjWSz04 (Opens in a new tab)

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

St Nicholas Hospital

Jubilee Road

Gosforth

NE3 3XT

Employer's website

https://jobsincare.com/job/jns0fjWSz04 (Opens in a new tab)

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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Salary & benefits

Role duties

Working pattern

More information related to this job opportunity, from jobsincare:

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

inGosforth NE3 3XT

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Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust rt89fiqA

Job description

Details

Date posted

Pay scheme

Band

Salary

Contract

Working pattern

Reference number

Job locations

Job description

Job responsibilities

Job responsibilities

Person Specification

Education and Qualification

Essential

Knowledge and Experience

Essential

Skills and Competencies

Essential

Education and Qualification

Essential

Knowledge and Experience

Essential

Skills and Competencies

Essential

Disclosure and Barring Service Check

Employer details

Employer name

Address

Employer's website

Employer details

Employer name

Address

Employer's website

Requirements

Benefits