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Receptionist inManchester inManchester PUBLISHED FRI 13 DEC 2024

£11.44 to £11.79 an hour Higher rate paid when fully trained.  PERMANENT  GOOD SALARY 

EMPATHY NHS

Bodey Medical Centre Follow Bodey Medical Centre

First Point of Contact, As a receptionist, you will be the welcoming face of Bodey Medical Centre, providing essential support and creating a positive first impression for patients and visitors.
Team Environment, You will work within a collaborative administrative team, fostering a sense of camaraderie and support amongst colleagues.
Skill Development, The position offers opportunities for internal and external training, allowing for professional growth and the acquisition of new skills.
Variety of Responsibilities, The role involves diverse tasks, from scheduling appointments to handling inquiries and processing prescriptions, keeping the workday engaging and dynamic.
Impactful Work, By assisting patients and facilitating their healthcare needs, you play a crucial role in the well-being of the community, making your job both rewarding and impactful.
Job Stability, Working in a healthcare setting often provides a sense of job security, as medical services are consistently needed in the community.
Flexible Work Environment, The role may offer varied hours and responsibilities, contributing to a flexible and adaptable workplace.
Bodey Medical Centre in Manchester is seeking a proactive and caring Receptionist/Admin Assistant to join their primary care administrative team. The successful candidate will play a crucial role as the first point of contact for patients, requiring excellent communication skills and the ability to show empathy. Responsibilities include managing telephone calls, booking patient appointments, handling inquiries and complaints, processing prescriptions, and maintaining an organized reception area. Teamwork is essential, as the role involves direct collaboration with doctors, nurses, and other practice staff.

In addition to performing front desk duties, the receptionist will be responsible for patient registration, managing records, handling payments for non-NHS services, and ensuring compliance with health and safety regulations and confidentiality guidelines. Training and support will be provided, and the role requires a flexible approach to cover for other staff when needed. Overall, this position is key to ensuring the smooth operation of the practice and delivering high-quality service to patients and colleagues alike.
First Point of Contact, As a receptionist, you will be the welcoming face of Bodey Medical Centre, providing essential support and creating a positive first impression for patients and visitors.
Team Environment, You will work within a collaborative administrative team, fostering a sense of camaraderie and support amongst colleagues.
Skill Development, The position offers opportunities for internal and external training, allowing for professional growth and the acquisition of new skills.
Variety of Responsibilities, The role involves diverse tasks, from scheduling appointments to handling inquiries and processing prescriptions, keeping the workday engaging and dynamic.
Impactful Work, By assisting patients and facilitating their healthcare needs, you play a crucial role in the well-being of the community, making your job both rewarding and impactful.
Job Stability, Working in a healthcare setting often provides a sense of job security, as medical services are consistently needed in the community.
Flexible Work Environment, The role may offer varied hours and responsibilities, contributing to a flexible and adaptable workplace.

Here are 5 questions you could be asked if you apply for this job: Start practice interview...
1. Can you tell us about yourself and your background in reception or administrative roles?
2. What motivated you to apply for this receptionist position at Bodey Medical Centre?
3. What specific experience do you have in dealing with patients or clients in a healthcare setting?
4. How proficient are you with using computer systems for patient management, and which software have you used in the past?
5. Can you describe a time when you had to handle a difficult or upset patient? How did you manage the situation?
See all questions
1. Can you tell us about yourself and your background in reception or administrative roles?
2. What motivated you to apply for this receptionist position at Bodey Medical Centre?
3. What specific experience do you have in dealing with patients or clients in a healthcare setting?
4. How proficient are you with using computer systems for patient management, and which software have you used in the past?
5. Can you describe a time when you had to handle a difficult or upset patient? How did you manage the situation?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Receptionist:
To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
 


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