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Receptionist inSutton Coldfield inSutton Coldfield PUBLISHED TUE 4 MAR 2025

£11.71 to £12.24 an hour Pay dependent on experience  PERMANENT  GOOD SALARY 

EMPATHY MULTI-DISCIPLINARY

Ashfield Surgery Follow Ashfield Surgery

Opportunity to make a significant impact on patient care by being a key contact for over 3,500 patients weekly.
Engagement in a dynamic and supportive work environment as part of an established reception team.
Utilisation of cutting-edge AI-driven technology (Rapid Health) to simplify administrative tasks and improve patient interactions.
Flexible working hours with a part-time shift pattern, allowing for a balanced work-life integration.
Development of strong organisational and communication skills while handling a variety of patient inquiries and administrative tasks.
Involvement in a multi-disciplinary team, assisting doctors and healthcare professionals in delivering high-quality medical services.
Experience in a role that nurtures empathy and customer service skills through direct patient interaction.
Join our passionate team at Ashfield Surgery in Sutton Coldfield as a Receptionist and become the welcoming face for our patients! We are looking for two dedicated individuals to assist in providing exceptional care to over 3,500 patients every week. You’ll be a key player in managing appointments and inquiries using our cutting-edge AI-driven Rapid Health system, ensuring smooth operations and a high-quality experience for everyone who walks through our doors.

In this vital role, you'll enjoy a supportive work environment while balancing a part-time shift pattern across 19.25 hours per week. Your tasks will include handling patient calls, assisting with appointments, and maintaining accurate medical records—all conducted with courtesy and confidentiality. If you're a natural communicator with a heart for helping others, and you thrive in a collaborative environment, this is the perfect opportunity to contribute to healthcare excellence. Join us in making a positive impact on our community today!
Opportunity to make a significant impact on patient care by being a key contact for over 3,500 patients weekly.
Engagement in a dynamic and supportive work environment as part of an established reception team.
Utilisation of cutting-edge AI-driven technology (Rapid Health) to simplify administrative tasks and improve patient interactions.
Flexible working hours with a part-time shift pattern, allowing for a balanced work-life integration.
Development of strong organisational and communication skills while handling a variety of patient inquiries and administrative tasks.
Involvement in a multi-disciplinary team, assisting doctors and healthcare professionals in delivering high-quality medical services.
Experience in a role that nurtures empathy and customer service skills through direct patient interaction.

Useful skills for a Receptionist:
To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
 


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