Registered Service Manager in Inverness inInverness PUBLISHED TUE 24 JUN 2025 Jump to job information section
£46,400/annum
NO SPONSORSHIP
Highland Home Carers rUd7y7SYL
Job description
We are looking to appoint a Registered Service Manager to our Complex Needs Service within Highland Home Carers, Scotland's second-largest employee-owned organisation. This is an exciting opportunity for an experienced manager with a background in Health and/or Social Care to join a committed and motivated team.
With headquarters in Inverness, HHC delivers services to adults with a wide range of support needs, including learning disabilities, challenging behaviour, complex needs, and physical support needs. Therefore, it is desirable that you bring previous experience in a range of health and social care services.
As the Service Manager, you will be responsible for driving forward the Complex Needs Team, delivering high-quality person-centered care, and striving for Operational Excellence. You will also be responsible for creating effective relationships with stakeholders. You will provide
dynamic leadership to the operational team and staff, focusing on measurable quality outcomes for both the staff teams and the individuals supported and regular cover of the on-call service is essential. The ideal candidate will have:
• Previous experience of leading and managing in a registered Social Care Service, preferably in a Complex Needs Setting
• A proven ability to build positive professional relationships with people who use services and their families.
• Knowledge of the Human Rights Framework and how to deal with safeguarding issues appropriately
• The ability to lead, inspire and motivate colleagues at all levels.
• A commitment to incorporating equal opportunities to all aspects of work
• A formal qualification in Health and/or Social Care, at a minimum level of SVQ 4 in Health and Social Care (or equivalent)
In return, you will be rewarded with some of the best benefits in the sector:
6.2 weeks' holiday per year
Company sick pay scheme
Tax-free profit share bonus and share allocation (subject to qualifying period)
Contributory pension scheme (HHC pays 4%)
£500 refer a friend scheme
Access to fleet pool cars
Support and funding to gain additional qualifications appropriate for the role
With headquarters in Inverness, HHC delivers services to adults with a wide range of support needs, including learning disabilities, challenging behaviour, complex needs, and physical support needs. Therefore, it is desirable that you bring previous experience in a range of health and social care services.
As the Service Manager, you will be responsible for driving forward the Complex Needs Team, delivering high-quality person-centered care, and striving for Operational Excellence. You will also be responsible for creating effective relationships with stakeholders. You will provide
dynamic leadership to the operational team and staff, focusing on measurable quality outcomes for both the staff teams and the individuals supported and regular cover of the on-call service is essential. The ideal candidate will have:
• Previous experience of leading and managing in a registered Social Care Service, preferably in a Complex Needs Setting
• A proven ability to build positive professional relationships with people who use services and their families.
• Knowledge of the Human Rights Framework and how to deal with safeguarding issues appropriately
• The ability to lead, inspire and motivate colleagues at all levels.
• A commitment to incorporating equal opportunities to all aspects of work
• A formal qualification in Health and/or Social Care, at a minimum level of SVQ 4 in Health and Social Care (or equivalent)
In return, you will be rewarded with some of the best benefits in the sector:
6.2 weeks' holiday per year
Company sick pay scheme
Tax-free profit share bonus and share allocation (subject to qualifying period)
Contributory pension scheme (HHC pays 4%)
£500 refer a friend scheme
Access to fleet pool cars
Support and funding to gain additional qualifications appropriate for the role
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
Can you describe your experience managing a registered social care service, particularly one that caters to individuals with complex needs? What were some of the key challenges you faced?
How do you approach building positive and professional relationships with the individuals you support and their families? Can you provide an example from your previous role?
What strategies do you use to foster a culture of person-centred care within a team? How do you ensure that every team member is on board with this approach?
Given the importance of safeguarding in health and social care, can you explain your understanding of the Human Rights Framework and how it influences your decision-making regarding safeguarding issues?
Leading a diverse team requires strong leadership skills. How do you inspire, motivate, and manage staff at various levels, particularly in stressful or challenging situations?
1. 1. **Can you describe your experience managing a registered social care service, particularly one that caters to individuals with complex needs? What were some of the key challenges you faced?**
2. 2. **How do you approach building positive and professional relationships with the individuals you support and their families? Can you provide an example from your previous role?**
3. 3. **What strategies do you use to foster a culture of person-centred care within a team? How do you ensure that every team member is on board with this approach?**
4. 4. **Given the importance of safeguarding in health and social care, can you explain your understanding of the Human Rights Framework and how it influences your decision-making regarding safeguarding issues?**
5. 5. **Leading a diverse team requires strong leadership skills. How do you inspire, motivate, and manage staff at various levels, particularly in stressful or challenging situations?**
inInverness
57.4814708 -4.1832041 Inverness, Scotland, UK 
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