Senior Analyst - Application Operations in London inLondon PUBLISHED THU 12 JUN 2025 Jump to job information section

We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens.

This role is part of our configuration team, who are responsible for the configuration of our core clinical applications.o Maintaining our applications, keeping the lights on and ensuring they remain supported, fit-for-purpose and meeting the needs of our end userso As application subject matter experts, contributing to the design and development of new products and serviceso Improving user experience in our systems and processeso Proactively maintaining our application portfolio and reducing technical debt

There are a number of different teams within Application Operations, aligned to specific user needs / functions. As an analyst within the Configuration team, you will be responsible for:

o Liaising with clinical and operational staff to gather requirements for configuration requests following through to actiono Performing user and security administration for a portfolio of applications - covering Joiners, Leavers, Movers (JLM), role-based access control (RBAC) based on least privilege, and other build / configuration activitieso Identify, troubleshoot and resolve incidents and problems affecting our applications and end userso Contributing to, and supporting the delivery of continuous improvement initiative

About us

Skills needed for this role Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Problem management: You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. Change management: You can implement simple changes based on requests for change. You know how to apply change control procedures. Asset and configuration management: You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets. Continual service improvement: You can implement policies and propose process efficiency and common ways in which processes are optimised. You can support specific activities to improve processes. You can spot or identify obvious deficiencies. Financial Management: personal duty of care in relation to IT equipment, resources and authoriser for small payments. Ownership and initiative: You can own an issue until a new owner has been found or the problem has been mitigated or resolved. Service focus: You can take inputs and establish coherent frameworks that work. Technical specialism: You can assist in technical support activities and carry out agreed / routine maintenance and administration tasks. Technical understanding: You know about the subject matter and have an understanding of what it involves. You will have an understanding of Application Lifecycle Management (ALM) and experience in supporting one, or more applications. Testing: You can execute test scripts under supervision. You understand the role of testing and how it works. Service Reporting: You ensure the service management platform is up-to-date at all times with Customer Service activities. You can collect data from repositories and provide basic reporting. User focus: You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes.

Other Duties: Potentially participating in the on-call service Occasional work may be required outside of core business hours to support major projects / programmes All other reasonable requests