Service Liaison Assistant in Rotherham inRotherham PUBLISHED TUE 11 NOV 2025 Jump to job information section
Band 2: Competitive rates
PERMANENT
NO SPONSORSHIP
The Rotherham NHS Foundation Trust rS5xmd1i
Job description
Job summary
Part time - 30 hours per weekAn exciting opportunity has arisen for a full-time Call Handler to join our Urgent Community Hub within the division of Therapies, Dietetics and Community Services. Our service is available 24 hours, 365 days per year, to help keep patients at home and prevent unnecessary hospital visits or admissions. We are looking for a highly motivated and enthusiastic individual to join our team of call handlers.We are looking for someone with the following attributes to join our team:Hard working and self-motivatedAbility to work under pressure in order to meet deadlinesExcellent communication skillsComputer literate with excellent keyboard skillsGood team player
Main duties of the job
You will provide efficient support to our Urgent Community Hub. As a Service Liaison Assistant you will work alongside our Nursing/Triage Team and colleagues to ensure that calls taken promptly and take essential
Details
about patients conditions, location and logging the information accurately on our system. You will act as a main point of contact for patients and medical staff on behalf of the Urgent Community Hub, ensuring all queries are answered with skill, sensitivity and in a courteous, caring and professional manner. It will be essential that you are able to work using your own initiative compatible with the role, work well with others, have patience and the ability to remain calm in stressful situations and that you maintain confidentiality at all times.You will be required to carry out all duties in such a way as to make a direct and positive contribution to both patients and our department.Having recent
Experience
of working within a busy office environment, ideally within the NHS is required. You should have a good command of English and have a good working knowledge of Word and Excel. You should have
Experience
in Electronic Patient Record. Medical terminology would be an advantage, and good inter-personal skills and an ability to prioritise your workload are required.
About us
The RotherhamNHS Foundation Trust (TRFT) is a combined acute and community Trust serving ourlocal population of around 270,000 people. Our vision is to always act theright way and be proud to provide exceptional healthcare to the communities ofRotherhamAs a Trust weare on a journey to excellence and our people and culture are at the heart ofeverything we do for patients. In the latest NHS Staff Survey, we are thesecond most improved Trust in England for would you recommend the Trust as aplace to work?, and were one of the most improved for staff engagementoverallBut don't justtake our word for it each year hundreds of colleagues receive nominations forour Excellence and Proud awards, showcasing our brilliant people andrecognising their achievements. Our people make a difference to the lives ofpatients every day and we are proud of the improvements we are makingAll of our colleagues are key to our journey, and we are continuing to improveour services by upholding the Trusts values of Ambitious, Caring and Together.If you are passionate about making a difference, then please apply to join uson our journey to excellenceCertificates of SponsorshipFor individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility.Check if you need a UK visa - GOV.UK ( https://jobsincare.com/job/jnsmWiNMKmW band 2 and band 3 roles are no longer eligible for sponsorship.
Details
Date posted
11 November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,465 a year Per annum, pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
C9165-25-10-Job location
sWoodside BuildingMoorgate RoadRotherhamS60 2TYThe Rotherham Nhs Foundation TrustMoorgate RoadRotherhamSouth YorkshireS60 2UD
Job description
Job responsibilities
Please see the attached
Job description
and
Person Specification
for full
Details
of the role and responsibilities.
Job description
Job description
and
Person Specification
for full
Person Specification
Experience
EssentialPrevious
Experience
in an office environmentWithin the relevant area
Qualifications
EssentialGCSE English and Maths at pass level Grade C / 4 or above or equivalentBasic IT skills.DesirableNHS System 1KnowledgeEssentialDemonstrates knowledge of policies, and procedures e.g. NHS national policies, standards, requirements and directions that relate to information governanceBe able to demonstrate an understanding of the role of a admin and clerical worker
Person Specification
Experience
EssentialPrevious
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Part time - 30 hours per weekAn exciting opportunity has arisen for a full-time Call Handler to join our Urgent Community Hub within the division of Therapies, Dietetics and Community Services. Our service is available 24 hours, 365 days per year, to help keep patients at home and prevent unnecessary hospital visits or admissions. We are looking for a highly motivated and enthusiastic individual to join our team of call handlers.We are looking for someone with the following attributes to join our team:Hard working and self-motivatedAbility to work under pressure in order to meet deadlinesExcellent communication skillsComputer literate with excellent keyboard skillsGood team player
Main duties of the job
You will provide efficient support to our Urgent Community Hub. As a Service Liaison Assistant you will work alongside our Nursing/Triage Team and colleagues to ensure that calls taken promptly and take essential
Details
about patients conditions, location and logging the information accurately on our system. You will act as a main point of contact for patients and medical staff on behalf of the Urgent Community Hub, ensuring all queries are answered with skill, sensitivity and in a courteous, caring and professional manner. It will be essential that you are able to work using your own initiative compatible with the role, work well with others, have patience and the ability to remain calm in stressful situations and that you maintain confidentiality at all times.You will be required to carry out all duties in such a way as to make a direct and positive contribution to both patients and our department.Having recent
Experience
of working within a busy office environment, ideally within the NHS is required. You should have a good command of English and have a good working knowledge of Word and Excel. You should have
Experience
in Electronic Patient Record. Medical terminology would be an advantage, and good inter-personal skills and an ability to prioritise your workload are required.
About us
The RotherhamNHS Foundation Trust (TRFT) is a combined acute and community Trust serving ourlocal population of around 270,000 people. Our vision is to always act theright way and be proud to provide exceptional healthcare to the communities ofRotherhamAs a Trust weare on a journey to excellence and our people and culture are at the heart ofeverything we do for patients. In the latest NHS Staff Survey, we are thesecond most improved Trust in England for would you recommend the Trust as aplace to work?, and were one of the most improved for staff engagementoverallBut don't justtake our word for it each year hundreds of colleagues receive nominations forour Excellence and Proud awards, showcasing our brilliant people andrecognising their achievements. Our people make a difference to the lives ofpatients every day and we are proud of the improvements we are makingAll of our colleagues are key to our journey, and we are continuing to improveour services by upholding the Trusts values of Ambitious, Caring and Together.If you are passionate about making a difference, then please apply to join uson our journey to excellenceCertificates of SponsorshipFor individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility.Check if you need a UK visa - GOV.UK ( https://jobsincare.com/job/jnsmWiNMKmW band 2 and band 3 roles are no longer eligible for sponsorship.
Details
Date posted
11 November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,465 a year Per annum, pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
C9165-25-10-Job location
sWoodside BuildingMoorgate RoadRotherhamS60 2TYThe Rotherham Nhs Foundation TrustMoorgate RoadRotherhamSouth YorkshireS60 2UD
Job description
Job responsibilities
Please see the attached
Job description
and
Person Specification
for full
Details
of the role and responsibilities.
Job description
Job description
and
Person Specification
for full
Person Specification
Experience
EssentialPrevious
Experience
in an office environmentWithin the relevant area
Qualifications
EssentialGCSE English and Maths at pass level Grade C / 4 or above or equivalentBasic IT skills.DesirableNHS System 1KnowledgeEssentialDemonstrates knowledge of policies, and procedures e.g. NHS national policies, standards, requirements and directions that relate to information governanceBe able to demonstrate an understanding of the role of a admin and clerical worker
Person Specification
Experience
EssentialPrevious
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
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inRotherham
53.43071984968575 -1.3547381736859785 Rotherham 
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