Service Liaison Assistant in Rotherham inRotherham PUBLISHED TUE 11 NOV 2025 Jump to job information section

Work as a Service Liaison Assistant at The Rotherham NHS Foundation Trust, based in Rotherham (S60), supporting the Urgent Community Hub on a part-time, 30 hours per week basis. You will be the first point of contact for patients and clinical staff within a 24/7 service that helps keep people at home and avoid unnecessary hospital admissions. Day-to-day responsibilities include answering and managing calls, accurately logging patient details and locations on electronic records, liaising closely with the Nursing/Triage Team, responding to queries with sensitivity and professionalism, and maintaining strict confidentiality. You will need to remain calm under pressure, use your initiative, and work well as part of a team to make sure calls are handled promptly and correctly.

This permanent, flexible Band 2 post (salary £24,465 per annum pro rata) is ideal for carers and women seeking a caring role with practical hours that fit around family and life commitments. Experience in a busy office environment—ideally within the NHS—good written and spoken English, GCSEs in English and Maths (or equivalent), basic IT skills (Word/Excel) and familiarity with electronic patient records are essential; knowledge of medical terminology and NHS System 1 is desirable. A Disclosure and Barring Service check is required and sponsorship is not available for Band 2 roles. The Trust values an ambitious, caring culture and recognises colleagues through awards and improvements in staff engagement. Find this vacancy on jobsincare.com and click the "Apply Now" button alongside this advert to apply.