Social Prescribing Link Worker in Telford inTelford PUBLISHED WED 5 NOV 2025 Jump to job information section

Job summary
Teldoc are continuing to expand our flexible andmulti-professional workforce within our Primary Care Network (PCN) and are recruitinga Social Prescribing Link Worker to work in a small dynamic team. We are interestedin hearing from caring, enthusiastic and empathic individuals who ideally haveprevious

Experience
in SocialPrescribing, Care-Coordinaton or low level mental health support to work in a dynamic environment where thequality of patient care matters.

Main duties of the job
To work with the SP Senior Coordinator to provide support to identified patientsin accessing non-medical support in their communities. This is a collaborativeprocess based on what is important to the individual person, maximising theopportunities for successful interventions.

About us
Key Relationships:Patients, carers and the public,practice staff,local community organisations, local voluntaryorganisation and volunteers, statutory health and social care providers.

Details

Date posted
05 November 2025

Pay scheme
Other

Salary
Depending on

Experience
Contract
Permanent

Working pattern
Full-time

Reference number
A1923-25-0099

Job location
sLimes WalkOakengatesTelfordShropshireTF2 6JJ

Job description

Job responsibilities
Key Duties and ResponsibilitiesTo provide personalised support to individuals, their families and carers to take control of their wellbeing, live independently and improve their health outcomesTo develop trusting relationships by giving people time and focus on what matters to meTo manage and prioritise your own caseload in accordance with the needs, Teldoc priorities and any urgent support required by individuals on the caseloadTo have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals or agencies, when what the person needs is beyond the scope of this SPLW roleTo work as part of a multi-disciplinary team in a patient facing role using expert knowledge within the SPLW areas and to promote social prescribing and its role in self-managementTo work together with all local partners to collectively ensure that local VCSE organisations and community groups are sustainable and that community assets are nurturedTo build relationships with key staff in GP practices within the local Primary Care Network (PCN), attending relevant meetings, becoming part of the wider network team, giving information and feedback on social prescribingTo ensure that social prescribing referral codes are inputted to EMIS system and that the persons use of the NHS can be tracked, adhering to data protection legislation and data sharing agreements with the CCGTo liaise with the practices and, where practicable, to standardise the social prescribing process across the PCNTo work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to careTo be proactive in encouraging self-referrals and connecting with all local communities, particularly those communities that statutory agencies may find hard to reachTo meet people on a one-to-one basis, making home visits where appropriate within organisations policies and procedures giving people time to tell their stories and focus on what matters to me and building trust with the person, providing non-judgemental support, respecting diversity and lifestyle choices. The role requires working from a strength-based approach focusing on a persons assetsTo be a friendly source of information about wellbeing and prevention approachesTo help people identify the wider issues that impact on their health and well-being such as debt, poor housing, being unemployed, loneliness and caring responsibilitiesTo help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguardsTo participate in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss eventsTo work with individuals to co-produce a simple personalised support plan s. Where people may be eligible for a personal health budget, to help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriateTo forge strong links with local VCSE organisations, community and neighbourhood level groups, utilising their networks and building on whats already availableTo work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilitiesTo work with your line manager to access regular clinical supervision, to enable you to deal effectively with the difficult issues that people presentTo undertake all mandatory training and induction programmesConfidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this

Job description
, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Health & safety:The post-holder will oversee a full range of promotion and management their own and others health and safety and infection control, as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):Using personal security systems within the workplace according to practice guidelinesAwareness of national standards of infection control and cleanliness and regulatory /

Contract
ual / professional requirements, and good practice guidelinesActive observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriateIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient processMaking effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processesMonitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand-cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognisedKeeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managersDemonstrate due regard for safeguarding and promoting the welfare of children and adults.Equality and diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional development:The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workCommunication:The post-holder should recognise the importance of effective communication within the team and will strive to:Communicate effectively with own and other team membersCommunicate effectively with patients and carersRecognise peoples needs for alternative methods of communication and respond accordingly.Contribution to the Implementation of Services:The post-holder will:Apply practice policies, standards and guidance.Participate in audit where appropriate.Other Duties:This

Job description
is intended as an outline of the general areas of activity in which the post holder will be expected to participate. It may be reviewed and amended according to the changing needs of the Practice. Changes will be undertaken in discussion with the post holder.Safeguarding:The Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.Infection Control:As an employee you have a responsibility to abide by all Infection Control Guidelines provided by the Practice.Probationary Period:This post is subject to the requirements of a six month probationary period for new staff only.Smoke Free PolicyThere is a smoke free policy in operation in Teldoc. In accordance with this policy smoking is discouraged and is not permitted anywhere within the buildings or within 15 metres of Teldoc main buildings.

Job description

Person Specification
OtherEssentialAccess to own transport and ability to travel across the locality on a regular basis, including to visit people in their own homePersonal AttributesEssentialAbility to listen, empathise with people and provide person centred support in a non-judgemental wayAble to get along with people from all backgrounds and communities, respecting lifestyles and diversityAbility to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to faceAbility to identify risk and assess/manage risk when working with individualsDemonstrate personal accountability, emotional resilience and works well under pressureKnowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safetySkills and KnowledgeEssentialUnderstanding of the wider determinants of health, including social, economic and environmental factors and their impact on communitiesAn understanding of the range of support and services available to people in Telford & WrekinExcellent communication skills and confidence in networking with other stakeholders.Ability to work as a team member and autonomously.Clear, polite telephone mannerExcellent organisational and time management skills and ability to prioritise a busy workload.Computer literate and confident working with common applications (e.g. Microsoft Office).DesirableKnowledge of Health & Social Care networks in the community.

Qualifications
EssentialApplicants must have a good standard of general education with English and Maths to GCSE level A* to CDesirableTraining in motivational coaching and interviewing or equivalent

Experience

Experience
Essential

Experience
of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work)Desirable

Experience
of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community group

Experience

Experience
Essential

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details