Part-time Receptionist/ Admin in Stourbridge inStourbridge PUBLISHED THU 6 NOV 2025 Jump to job information section

Job summary
We are seeking a friendly and well-organised Administrator/Receptionist to join our team at The Limes Medical Centre. This important role supports the daily running of the practice by greeting patients, managing appointments, and providing essential administrative support to the clinical and management team. The successful candidate will be confident in working in a fast-paced environment, have excellent communication skills, and be committed to delivering high-quality patient care.

Main duties of the job
The Administrator/Receptionist will be responsible for greeting patients, managing appointment bookings, and handling enquiries both in person and over the phone. The role includes maintaining accurate patient records, processing registrations, managing prescription requests, and ensuring all correspondence and documentation is completed to a high standard. The post-holder will also support clinicians by organising referrals, processing Docman tasks, and assisting with general administrative duties. Confidentiality, professionalism, and excellent customer service are essential, as the role plays a key part in ensuring the smooth and efficient running of the practice.

About us
The Limes Medical Centre is a long-established GP surgery providing high-quality primary care services to our local community. Our practice is committed to delivering safe, effective, and compassionate healthcare while maintaining a welcoming and patient-centred environment. We offer a wide range of services including general medical consultations, chronic disease management, health screenings, and vaccinations.Our team consists of

Experience
d GPs, nurses, healthcare professionals, and administrative staff who work collaboratively to ensure patients receive timely and responsive care. We are dedicated to continuously improving patient

Experience
, upholding confidentiality, and meeting all regulatory and clinical governance standards.As a training-focused and forward-thinking organisation, The Limes Medical Centre values professionalism, teamwork, and development. We aim to support both our patients and our staff, creating a supportive workplace that encourages learning and service excellence.

Details

Date posted
06 November 2025

Pay scheme
Other

Salary
£12.21 an hour

Contract
Permanent

Working pattern
Full-time, Part-time, Flexible working

Reference number
A4522-25-0002

Job location
sThe Limes Medical Centre172 High StreetLyeStourbridgeWest MidlandsDY9 8LL

Job description

Job responsibilities
The Administrator/Receptionist will play a key role in supporting the smooth running of The Limes Medical Centre. This position involves frontline patient interaction and a variety of administrative responsibilities to ensure an efficient and welcoming service for all who attend or contact the practice.Key duties include:Greeting and assisting patients and visitors in a friendly, professional mannerManaging appointment bookings, cancellations, patient check-in and check-outHandling enquiries by telephone, email, and face-to-face, ensuring messages are passed on accurately and promptlyProcessing prescription requests, referrals, medical reports and clinical correspondenceManaging Docman tasks efficiently, ensuring accurate review and allocationUpdating and maintaining patient records, ensuring confidentiality and data protection complianceAssisting with registrations, deduction requests and maintaining accurate patient informationCompleting general administrative tasks including scanning, filing, data entry, photocopying and processing incoming/outgoing postSupporting clinicians and management in the delivery of high-quality patient careEnsuring the reception area and admin office operate smoothly and professionallyWorking in accordance with practice protocols, safeguarding principles and confidentiality policiesProviding cover and support to colleagues when required to maintain service levelsThe successful candidate will be reliable, confident using IT systems, able to multitask in a fast-paced environment, and committed to excellent customer service. Previous administrative or receptionist

Experience
, particularly within a healthcare setting, is desirable.

Job description

Person Specification

Experience
EssentialPrevious

Experience
in a receptionist, administrative, or customer-facing role

Experience
using IT systems confidently, including email, Microsoft Office, and data entry

Experience
handling enquiries both by telephone and face-to-faceAbility to maintain confidentiality and handle sensitive information appropriately

Experience
working in a GP surgery, NHS, or healthcare setting (desirable)

Experience
using EMIS, Docman, or SystmOne (desirable)

Experience
processing prescriptions, referrals, or medical correspondence (desirable)

Qualifications
Essential

Qualifications
:Good standard of general education (GCSE English and Maths or equivalent)Ability to demonstrate accurate written and verbal communication

Experience
:Previous

Experience
in a receptionist, administrative, or customer-facing roleConfident using IT systems, including email, Microsoft Office, and data entry

Experience
handling enquiries by phone and face-to-faceAbility to maintain confidentiality and handle sensitive information appropriatelySkills and Abilities:Excellent communication and interpersonal skillsStrong organisational skills and ability to multitaskAble to remain calm and professional during busy periodsHigh level of accuracy and attention to detailAble to work independently and as part of a teamReliable, punctual, and professional in behaviour and appearanceOther Requirements:Commitment to high-quality patient careFlexible approach to working hoursWillingness to undertake training and ongoing developmentDesirable

Qualifications
:Administration or customer service qualificationNVQ Level 2/3 in Business Administration (or equivalent)

Experience
:

Experience
working in a GP surgery, NHS, or healthcare setting

Experience
using EMIS, Docman or SystmOne

Experience
processing prescriptions, referrals, or medical correspondenceAdditional Skills:Ability to take initiative and suggest improvementsAwareness of data protection, GDPR, and safeguarding procedures

Person Specification

Experience
EssentialPrevious

Qualifications
Essential

Experience
:Previous

Experience
:

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details