Support Secretary in Trauma & Orthopaedics in Gillingham, Kent inGillingham, Kent PUBLISHED WED 12 NOV 2025 Jump to job information section

Job summary
Support Secretary T&ODivision:Surgery & AnaestheticsCare Group:Surgical ServicesBand:3

Salary
:£24,937 - £26,598 Per AnnumInterview Date:28- November 2025We are recruiting for a Support Secretarywho shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job
The post holder will work as part of the Department to provide a medical typing service to all the clinical teams and where necessary to other Specialities as required and in accordance with backlogs. Day to day workload will be supervised by the appropriate team leader.The post holder will also be required to cover in the VFC (Virtual Fracture Clinic), for which training will be provided.You should enjoy working as part of a multidisciplinary team and be confident liaising with general practitioners, consultants, patients and other hospital departments.Our values areBold,Every Person Counts,Sharing and Open andTogether. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.To contribute to our exciting future and become part of our team, apply today.

About us
Do you have the ambition and vision to deliver our mission of theBest of Careby the Best of People providing excellent care, every time?Here at Medway, we pride ourselves on working together as one to ensure that our sharedvisionis achieved for our patients.As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy -Patient First.Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into ourPatient Firstdeployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.OurBESTvalues underpinPatient Firstand are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:B - BoldE - Every person countsS - Sharing and openT - TogetherOur Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Details

Date posted
12 November 2025

Pay scheme
Agenda for changeBandBand 3

Salary
£24,937 to £26,598 a year Per Annum

Contract
Permanent

Working pattern
Part-time

Reference number
275-1125-SS-T&O

Job location
sMedway NHS Foundation TrustWindmill RoadGillingham, KentME7 5NY

Job description

Job responsibilities
To accurately complete the audio-typing of the clinic within agreed turnaround times.To audio-type all clinics under the agreed template for the directorate to ensure uniformity of letters.To ensure the enclosures indicated by the clinician on the audio tape are sent out with the appropriate letter(s).To be responsible for sending out and distributing clinic letters.To book Trauma Discharge appointments and fracture clinic appointments in a timely manner ensuring patients are aware of the appointments and are able to attend.To ensure any amendments/ corrections returned from the clinical teams are processed in a timely fashion to ensure that delays do not occur in the patient pathway.To ensure patient records are accurately maintained on PAS (OASIS), and any other relevant system(s) or databases, ensuring that patient demographics

Details
are correctTo check the clinic has been cashed up and the treatments status code and outcome code have been correctly inputted by the reception staff and escalate where appropriate as directed by the Team Leader.The post holder will also be required to cover in the VFC (Virtual Fracture Clinic), for which training will be provided.

Job description

Person Specification

Qualifications
EssentialEducated to GCSE Level, Including English or equivalent qualification/

Experience
Qualification in audio-typing or proven

Experience
of audio-typing within a healthcare setting

Experience
EssentialProven

Experience
of using Medical TerminologyPrevious office

Experience
KnowledgeEssentialComputer literate including ability to use Microsoft packages such as ExcelMaintenance of patient confidentiality at all timesSkillsEssentialExcellent communication skills - written and verbalGood interpersonal skillsValues Based QuestionEssentialGive an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome

Person Specification

Experience
EssentialProven

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer

Details