Support Worker in Norwich inNorwich PUBLISHED THU 23 OCT 2025 Jump to job information section

£14.00 to £14.50 per hour PERMANENT
ALLERGIES BLOOD GLUCOSE DEMENTIA ENHANCED DBS FIRST AID MENTAL HEALTH MULTIPLE SCLEROSIS ON-CALL PENSION WEEKEND

HomeCareDirect Ltd rb8LcmsVQ

Job description

Support Worker Job details Posting date: 23 October 2025 Salary: £14.00 to £14.50 per hour Hours: Full time Closing date: 22 November 2025 Location: Norwich, Norfolk Remote working: On-site only Company: HomeCareDirect Ltd Job type: Permanent Job reference: ZR481 Apply for this job Summary About HomeCareDirect: HomeCareDirect is a leading national provider of personalised home care. We are dedicated to delivering safe, compassionate, and person-centred care while ensuring our staff receive high-quality training, supervision, and career development opportunities. Why Join Us? As a valued member of our team, you’ll enjoy: - Competitive Pay & Benefits - Company pension scheme - Enhanced bank holiday pay - Paid training - Ongoing Support & Recognition - Dedicated Regional Care Lead & Nurse support - 24/7 on-call assistance - Employee perks, including: - Blue Light discount card - Long Service Awards - PA of the Quarter Awards - 24/7 confidential wellbeing support via Spectrum Life The Role: As a Personal Care Assistant, you’ll be part of our client’s dedicated support team, providing essential care in their home. You’ll be employed by HomeCareDirect but will focus solely on supporting this client. This role is for 36hrs per week which will be split between 3 x 12hr shifts. Flexibility is required to cover both day, night and weekend shifts. About the Client & Your Responsibilities: Our client is a gentleman in his 50’s who has diabetes and whose condition of MS has progressed, both of which require monitoring on a regular basis. He suffers from chronic pain and memory loss and requires support in all aspects of mobility and daily living. This includes personal/continence/catheter care, PEG feeding, blood glucose monitoring and medication administering. Other duties include ensuring proper hydration, bathing, cooking, accompanying to appointments, following SALT and continence guidelines and collaborating closely with other team members. You will also be required to help care for our clients dog and take to the vets when needed. Training & Support: We provide comprehensive, paid training (to CQC standards) before your start date, covering: - Full induction - Safeguarding Adults - First Aid / Food Hygiene / Health & Safety - Personal / Catheter Care - Gastrostomy - Moving & Handling / Falls Awareness - Medication Care Needs / Blood Glucose Monitoring - Diabetes Awareness / Mental Health / Multiple Sclerosis All training must be completed prior to start date and is paid at minimum wage. Who We’re Looking For: - Driver with a full, clean, UK driving licence - Must be comfortable supporting with personal care - Must be comfortable working around dogs, with no allergies - A compassionate, reliable, and committed individual - Commitment to long-term, person-centred care - Desirable: Experience of PEG feeding, Diabetes & Insulin monitoring/management, MS related Dementia Join a Team That Cares At HomeCareDirect, we are committed to safe, fair recruitment and ensuring all staff are vetted, trained, and supervised to the highest standards. A full, enhanced DBS certificate will be obtained for this role. At HomeCareDirect, we pride ourselves on delivering high standards of care and professionalism and we know that starts with our people. If you’re looking to join a growing team where you’ll be valued, supported, and have a genuine impact, we’d love to hear from you. Please only apply if you have the right to work in the UK. We are unable to offer sponsorship.

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More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

More about MULTIPLE SCLEROSIS

Multiple Sclerosis (MS) is a chronic disease affecting the central nervous system (CNS), specifically the brain and spinal cord. In the United Kingdom, MS has emerged as one of the most common neurological disorders, influencing the lives of thousands of individuals and their families. Learn more...

Useful skills for a Support Worker: Click to view

To work as a Support Worker in the UK, you'll need a combination of personal qualities and specific skills. Here are some key skills and attributes that are typically important for this role:

1. Communication Skills: Ability to listen actively and communicate clearly with clients, their families, and other professionals.

2. Empathy and Compassion: Understanding the emotional needs of clients and demonstrating compassion and care is crucial.

3. Problem-Solving Skills: Ability to assess situations and come up with practical solutions to meet the needs of clients.

4. Patience and Resilience: Working with clients who may have challenging behaviors or emotional needs requires a lot of patience and the ability to remain calm under pressure.

5. Interpersonal Skills: Building rapport and maintaining professional relationships with clients and colleagues.

6. Organizational Skills: Manage your time effectively and keep track of multiple responsibilities and tasks.

7. Teamwork: Ability to work collaboratively with other professionals such as social workers, health care providers, and therapists.

8. Flexibility and Adaptability: Clients' needs can change rapidly, so it’s important to adapt to new situations.

9. Knowledge of Safeguarding: Understanding policies and practices around safeguarding vulnerable individuals is essential for ensuring their safety.

10. Cultural Awareness: Being sensitive to the diverse backgrounds and needs of clients and providing appropriate support.

11. Basic IT Skills: Familiarity with using computers and electronic health records, as well as communication tools.

12. First Aid and Health Care Knowledge: While not always required, having basic first aid skills can be beneficial, and understanding health conditions related to your client group is important.

While formal qualifications are not always necessary, having relevant training or a vocational qualification in health and social care can be advantageous. Additionally, specific roles may require knowledge or experience in particular areas, such as mental health, learning disabilities, or physical disabilities.

It's also essential to undergo a background check (DBS check) as working with vulnerable individuals often requires safeguarding compliance.

inNorwich

52.62925720214844 1.2978801727294922 Norwich, Norfolk

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