QR code linking to this job posting Support Worker in Trowbridge BA14 8JN inTrowbridge BA14 8JN PUBLISHED MON 7 JUL 2025

£25,183 to £25,992 a year

Wiltshire Council

** WE ARE CURRENTLY UNABLE TO ACCEPT APPLICATIONS VIA NHS JOBS. TO CONTINUE WITH YOUR APPLICATION, PLEASE USE THE FOLLOWING LINK TO OUR CAREERS SITE **
https://jobsincare.com/job/jnsobp5Y2bx
Salary: £25,183 - £25,992,plus 10% unsocial hours for qualifying shifts
Hours per week:37 hours
Rolling advert:We're continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.
Wiltshire Support at Home - Your home, Our Support, Your Independence
If you are passionate about making a real difference to peoples lives and looking to start your career in the care industry, this is the perfect opportunity for you. We believe in nurturing talent from within, offering extensive training, progression and diploma opportunities available.
Wiltshire Support at Home offers short-term service for hospital discharges and individuals needing support at home, as part of a rapid response. Their crucial role includes preventing, reducing, and delaying the necessity for long-term care. The service aids those recently discharged from the hospital or under the care of the Rapid Response Service, providing short to mid-term homecare support to promote independence.
We are seeking individuals with a genuine passion for helping others who are available on a rota basis between 7am to 10pm 365 days a year. Showcase your caring and friendly attitude. Embrace teamwork while thriving independently and be part of our vision to work with people in the community to live the best life they can!
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.

Details

Date posted

July 2025

Pay scheme

Other

Salary

£25,183 to £25,992 a year Plus 10% unsocial hours for qualifying shifts

Contract

Permanent

Working pattern

Full-time

Reference number

F0041-5256

Job locations

County Hall
Bythesea Rd
Trowbridge
Wiltshire
BA14 8JN

Wiltshire Council
Monkton Park
Chippenham
Wiltshire
SN15 1ER

Wiltshire Council
Bourne Hill
Salisbury
SP1 3UZ

Job description

Job responsibilities

Under the guidance and supervision of the Senior Support Worker (and from time to time other members of the service management team). Your role will be to support the customers with personal care, food preparation and daily living activities. Specific duties and responsibilities include:
Work with customers to support them manage and maintain where possible their daily living skills, including washing, dressing, meal preparation, and personal care
Safeguard the health, safety and wellbeing of customers as well as colleagues
Take part in staff development programmes, assuming responsibility for own professional development i.e. undertake all mandatory training relevant to the service and part of the training pathway for the role e.g. Care Certificate
Assist customers with the use of mobility aids and assistive equipment where required
Assist customers with moving and positioning, adhering to health & safety requirements as well as organisational policy and procedures Contribute to daily communications, accurate record keeping, recording actions, interventions and incidents in customers records
Participate in regular team meetings and customer review meetings
Ensure compliance with the Data Protection Act and maintain customer confidentiality and security of information at all times
Communicate effectively with the immediate team and other health and social care professionals as appropriate
Participate in own supervisions, appraisals and objective setting
Assist the team with general duties if required e.g. office filing, answering telephone calls etc
Work as part of the team, offering a flexible approach to staff rostering
Abide by the principles and practice set out in the staff handbook
Specific requirements for this post:
To work shifts to meet the needs of the service including early morning, evenings, weekends and bank holidays. An unsocial hours payment for unsocial hours working will be paid where appropriate.
To undertake travel across the Wiltshire area to carry out customer visits
Job description

Job responsibilities

Under the guidance and supervision of the Senior Support Worker (and from time to time other members of the service management team). Your role will be to support the customers with personal care, food preparation and daily living activities. Specific duties and responsibilities include:
Work with customers to support them manage and maintain where possible their daily living skills, including washing, dressing, meal preparation, and personal care
Safeguard the health, safety and wellbeing of customers as well as colleagues
Take part in staff development programmes, assuming responsibility for own professional development i.e. undertake all mandatory training relevant to the service and part of the training pathway for the role e.g. Care Certificate
Assist customers with the use of mobility aids and assistive equipment where required
Assist customers with moving and positioning, adhering to health & safety requirements as well as organisational policy and procedures Contribute to daily communications, accurate record keeping, recording actions, interventions and incidents in customers records
Participate in regular team meetings and customer review meetings
Ensure compliance with the Data Protection Act and maintain customer confidentiality and security of information at all times
Communicate effectively with the immediate team and other health and social care professionals as appropriate
Participate in own supervisions, appraisals and objective setting
Assist the team with general duties if required e.g. office filing, answering telephone calls etc
Work as part of the team, offering a flexible approach to staff rostering
Abide by the principles and practice set out in the staff handbook
Specific requirements for this post:
To work shifts to meet the needs of the service including early morning, evenings, weekends and bank holidays. An unsocial hours payment for unsocial hours working will be paid where appropriate.
To undertake travel across the Wiltshire area to carry out customer visits
</div>

Person Specification

Qualifications

Essential

  • Care Certificate or equivalent skills and experience with willingness to undertake the
  • required training
  • General level of education to GCSE A*-C or equivalent skills and experience
  • Empathy with the elderly and/or people with a disability and an understanding of their needs
  • Ability to work alone and as part of a team
  • Ability to prioritise and organise own workload
  • A pleasant and helpful manner
  • Effective communication both written and oral

Desirable

  • Previous experience of providing care and support to the elderly and/or people with a learning
  • disability
  • Basic knowledge of safeguarding.
  • Basic knowledge of regulations relevant to community care

Experience

Essential

  • Experience which demonstrates ability to undertake the role.
  • An understanding of relevant procedures and working practices.
  • Awareness and understanding of the client group.
  • Training and knowledge in a range of procedures and medical equipment to support clients.
  • Basic knowledge of Wiltshire Council professional groups and external agencies, relevant to the
  • role.
  • Sensitivity and empathy to build trusting and supportive relationships with clients and families.
  • Care skills and basic knowledge of mobility, nutrition and financial issues in order to provide
  • practical, emotional support to clients and families.
  • Ability to follow routines, carry out set care plans, record and monitor changes in client condition
  • Basic literacy and numeracy.
  • Ability to communicate one to one and in small groups with relevant client group.
Person Specification 
    <h3 id="skill_category_1" class="nhsuk-heading-m">

        Qualifications

    </h3>

    <h4 class="nhsuk-heading-xs nhsuk-u-margin-bottom-2">Essential</h4>
    <ul class="nhsuk-list nhsuk-list--bullet nhsuk-u-margin-bottom-2">

      <li id="essential_skill_1_criteria_1">Care Certificate or equivalent skills and experience with willingness to undertake the </li>

      <li id="essential_skill_1_criteria_2">required training</li>

      <li id="essential_skill_1_criteria_3"> General level of education to GCSE A*-C or equivalent skills and experience</li>

      <li id="essential_skill_1_criteria_4"> Empathy with the elderly and/or people with a disability and an understanding of their needs</li>

      <li id="essential_skill_1_criteria_5"> Ability to work alone and as part of a team</li>

      <li id="essential_skill_1_criteria_6"> Ability to prioritise and organise own workload</li>

      <li id="essential_skill_1_criteria_7"> A pleasant and helpful manner</li>

      <li id="essential_skill_1_criteria_8"> Effective communication both written and oral</li>

    </ul>


      <h4 class="nhsuk-heading-xs nhsuk-u-margin-bottom-2">Desirable</h4>
      <ul class="nhsuk-list nhsuk-list--bullet nhsuk-u-margin-bottom-4">

        <li id="desirable_skill_1_criteria_1">Previous experience of providing care and support to the elderly and/or people with a learning </li>

        <li id="desirable_skill_1_criteria_2">disability</li>

        <li id="desirable_skill_1_criteria_3"> Basic knowledge of safeguarding. </li>

        <li id="desirable_skill_1_criteria_4"> Basic knowledge of regulations relevant to community care</li>

      </ul>



    <h3 id="skill_category_2" class="nhsuk-heading-m">

        Experience

    </h3>

    <h4 class="nhsuk-heading-xs nhsuk-u-margin-bottom-2">Essential</h4>
    <ul class="nhsuk-list nhsuk-list--bullet nhsuk-u-margin-bottom-2">

      <li id="essential_skill_2_criteria_1">Experience which demonstrates ability to undertake the role.</li>

      <li id="essential_skill_2_criteria_2">An understanding of relevant procedures and working practices.</li>

      <li id="essential_skill_2_criteria_3">Awareness and understanding of the client group.</li>

      <li id="essential_skill_2_criteria_4">Training and knowledge in a range of procedures and medical equipment to support clients.</li>

      <li id="essential_skill_2_criteria_5">Basic knowledge of Wiltshire Council professional groups and external agencies, relevant to the </li>

      <li id="essential_skill_2_criteria_6">role.</li>

      <li id="essential_skill_2_criteria_7">Sensitivity and empathy to build trusting and supportive relationships with clients and families.</li>

      <li id="essential_skill_2_criteria_8">Care skills and basic knowledge of mobility, nutrition and financial issues in order to provide </li>

      <li id="essential_skill_2_criteria_9">practical, emotional support to clients and families.</li>

      <li id="essential_skill_2_criteria_10">Ability to follow routines, carry out set care plans, record and monitor changes in client condition</li>

      <li id="essential_skill_2_criteria_11">Basic literacy and numeracy. </li>

      <li id="essential_skill_2_criteria_12">Ability to communicate one to one and in small groups with relevant client group.</li>

    </ul>



</div>

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Council

Address

County Hall
Bythesea Rd
Trowbridge
Wiltshire
BA14 8JN

Employer's website

Employer details

Employer name

Wiltshire Council

Address

County Hall
Bythesea Rd
Trowbridge
Wiltshire
BA14 8JN

Employer's website