RECEPTIONIST/ ADMINISTRATOR Hermitage/ Moredon Surgery in Swindon inSwindon PUBLISHED THU 12 JUN 2025 Jump to job information section
Westrop Medical Practice rzddzkRBV
Job description
Westrop Medical Practice are seeking an enthusiastic and energetic individual to fulfil a role within our expanding busy reception team at Hermitage Surgery. This role involves daily face to face and telephone contact with patients, arranging of appointments and follow up of patient related tasks. The practice aims to develop the role by offering further training to the right candidate to fulfil a role in supporting and navigating patients to the most appropriate care for their needs.
This position would especially suit an applicant with an interest in maintaining excellent patient relationships. Candidates must have excellent communication skills and computer literacy skills are essential.
Duties will include all aspects of reception work in a busy GP surgery. Face to face at the front desk, dealing with a high volume of phone calls and back office admin. A caring, friendly and diplomatic disposition is a must.
About us
Based at Hermitage/Moredon
30 hours per week
We are looking for a self-motivated, enthusiastic person who has worked with the public and has good computer skills to join our friendly Practice team.
RESPONSIBLE TO: Reception Manager
SPECIAL REQUIREMENTS OF THE JOB
An understanding, acceptance and adherence to the need for strict confidentiality.
An ability to use own judgement, resourcefulness, common sense. A proactive approach to change.
Excellent communication skills.
Be able to work additional and flexible hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Booking and updating appointments
Dealing with incoming calls from patients, doctors and hospital departments.
Liaising with patients, doctors and hospital departments.
Administrative support to the Practice as appropriate.
The successful candidate should preferably have:
Good working knowledge of Microsoft Office packages
High attention to detail
Good interpersonal skills
Flexible approach
Team player with ability to work without direct supervision
Previous Reception/Customer Service experience
Relevant qualification would be beneficial however not essential.
30 hours per week
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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