Tenancy Support Officer in Ipswich inIpswich PUBLISHED WED 5 NOV 2025 Jump to job information section

Tenancy Support Officer Job details Posting date: 05 November 2025 Salary: £33,143 to £35,412 per year Hours: Full time Closing date: 02 December 2025 Location: Ipswich, Suffolk Remote working: Hybrid - work remotely up to 3 days per week Company: Ipswich Borough Council Job type: Contract Job reference: REQApply for this job Summary An opportunity to join a team who make a positive difference to the Council’s Sheltered Housing Tenants. You will provide crucial support, planning, advice and assistance in a Tenant centred approach whilst Tenants relocate to new homes. It is important to have a can-do attitude and enjoy making a difference to those needing support. This role will benefit from someone with experience of working with vulnerable adults in care or social housing environments. The successful candidate will have regular contact with Tenants, most often face to face and will be subject to DBS clearance. Following initial assessments with Tenants, you will liaise with internal teams, outside agencies and voluntary organisations on behalf of Tenants to access support, often drawing on your initiative for problem solving. It is essential that the Tenancy Support Officer has excellent interpersonal communication, organisational, planning and document management skills. The ability to research and problem solve challenges that may arise will be a clear advantage, along with a competence to work with a broad stakeholder mix including the awareness of different communication styles and timings required. Hours of work are 37 per week, Monday to Friday with occasional evenings and weekends when required. A full valid driving licence is required for this role. DBS clearance is required for this role. This post is offered on a fixed term basis for 23 months from employment. This is a hybrid working role (Office and site work is required with at least three to four times a week varying each week, more as and when required). As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues. For more information about this role please contact Adam Keer (pronouns he/ him) on (or via email ). If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place. Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification Interviews will be held as soon as practical. Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications Please note CVs are not accepted. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .