Trafford Receptionist in Manchester inManchester PUBLISHED TUE 18 FEB 2025 Jump to job information section

PERMANENT

Mastercall Healthcare ro0IvrfC

Job description

We have an exciting opportunity for customer focused individuals to join our dynamic Trafford based team who deliver an exceptional service to our patients. As a receptionist, you will be the first point of contact for patients, patient relatives/ carers and health care professionals accessing our services at Trafford

We have permanent part-time opportunity offering 10 hours per week. The shifts we have available are:-

Week 2 Tuesday 08.00- 14.00

Week 2 Thursday 19.00-23.00

Week 1 Friday 08.00- 14.00

Week 1 Saturday 14.00- 18.00

You will be required to work a weekend shift and there will be overtime opportunities are always available.

Rate of pay £12.00 to £14.40 depending on shift pay rise 3% in April 2025

As a Trafford Receptionist for Mastercall Healthcare you will be the first point of contact for healthcare professionals, patients or patient relatives/carers accessing our services. The receptionist will ensure that all patients, visitors and staff attending the premises are made welcome and always treated professionally. The role will also include administrative duties and require the post holder to be aware of activities and services being delivered in the premises at any time.

About us
This non-exclusive list of duties, which follows, represents the range of tasks which may be required to be undertaken routinely or periodically.
The role will involve:

Welcome all patients and visitors

Log patients as arrived on the clinical system

Book patients on to the clinical system

Advise all patients of wait times and update the information regularly

Ensure visitors sign in, issue temporary ID badges & log car registration numbers

Direct visitors to the appropriate place

Monitor patients in the waiting room and escalate any concerns as appropriate

Keep the waiting room and reception tidy, including monitoring the supply of information leaflets

Receive all incoming post, faxes and emails in a timely manner direct them to the appropriate people

Answer all incoming phone calls in a timely manner transfer them as appropriate

Receive all deliveries direct them to the appropriate place

Respond to panic alarms call Hospital crash team, security and/or police if required

Report any incidents in accordance with organisational policies relating to patients, staff, premises and equipment

Communicate effectively with internal staff attend staff meetings and all mandatory training as required

Regularly check your NHS Mail email account for work-related correspondence

Maintain sound operational knowledge of the computer systems, telephony systems and communication equipment

Check and sign medical equipment/prescription in and out at the start and end of each shift for all clinicians

Provide administration support to other members of the team as required

Effectively communicate with other health and social care agencies when required

Arrange emergency ambulance transfer/ taxi transport to other hospitals/home for patients when required

Check the clinical rooms each morning and evening ensure the rooms are fully stocked and fit for purpose

Know where spare stock and equipment is kept notify the appropriate people when stock is low

Deal with general enquires

Be the front-line member of staff to deal with any complaints, ensure an up-to-date knowledge of complaints procedures and escalation procedures

Carry out any other reasonable duties as requested by management

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Trafford Receptionist: Click to view

To work as a receptionist in Trafford, UK, you should possess a range of skills and qualifications to effectively handle the responsibilities of the role. Here are some essential skills and attributes:

1. Communication Skills: Excellent verbal and written communication skills are crucial for interacting with clients, visitors, and colleagues.

2. Customer Service: A strong customer service orientation is essential, as receptionists are often the first point of contact for customers and clients.

3. Organizational Skills: Ability to manage multiple tasks, schedule appointments, and maintain an organized workspace.

4. Technical Skills: Proficiency in using office software (e.g., Microsoft Office, email systems) and telephone systems. Familiarity with database management and appointment scheduling software is a plus.

5. Interpersonal Skills: Strong interpersonal skills to build rapport with clients and coworkers.

6. Professionalism: A professional demeanor, including a polished appearance and courteous behavior.

7. Problem-Solving Skills: Ability to handle inquiries and resolve issues that may arise effectively and calmly.

8. Attention to Detail: Accuracy in managing information, handling documents, and inputting data.

9. Time Management: Ability to prioritize tasks and work efficiently under pressure.

10. Adaptability: Being flexible to adapt to varying tasks and a fast-paced work environment.

11. Confidentiality: Understanding the importance of confidentiality and data protection, especially when dealing with sensitive information.

inManchester

53.45407485961914 -2.3706796169281006 Manchester

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