Ward Clerk in Durham inDurham PUBLISHED WED 4 JUN 2025 Jump to job information section
Job description
As a Ward Clerk at the esteemed County Durham & Darlington NHS Foundation Trust, your role at University Hospital North Durham will be pivotal in supporting the seamless operation of the Acute Medical Unit. You'll excel in providing both clerical and administrative assistance, ensuring the efficient management of patient admissions, transfers, and discharges. Your day will involve welcoming patients and visitors with kindness and compassion, answering enquiries, and liaising effectively with medical professionals. This dynamic role demands initiative and the ability to work unsupervised, making it a perfect fit for someone with previous clerical experience and a sound understanding of the healthcare environment.
This position offers a fulfilling opportunity to be part of a warm and supportive team dedicated to providing outstanding experiences for patients. With challenging yet rewarding day shifts, you will foster a collaborative atmosphere and uphold confidentiality. Your attention to detail will ensure the accuracy of crucial data, while your organisational skills will contribute to effective resource management within budget constraints. If this resonates with your career aspirations, click the 'Apply Now' button on jobsincare.com and take the first step towards making a meaningful difference in the lives of many.
This position offers a fulfilling opportunity to be part of a warm and supportive team dedicated to providing outstanding experiences for patients. With challenging yet rewarding day shifts, you will foster a collaborative atmosphere and uphold confidentiality. Your attention to detail will ensure the accuracy of crucial data, while your organisational skills will contribute to effective resource management within budget constraints. If this resonates with your career aspirations, click the 'Apply Now' button on jobsincare.com and take the first step towards making a meaningful difference in the lives of many.
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If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Ward Clerk:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
inDurham
54.78850555419922 -1.593845248222351 Durham 
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