Ward Clerk in Durham DH1 5TW inDurham DH1 5TW PUBLISHED TUE 30 SEP 2025 Jump to job information section

£24,465 a year SPONSORSHIP POSSIBLE

County Durham & Darlington NHS Foundation Trust recpyk0tua0

Job description

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County Durham & Darlington NHS Foundation Trust

Ward Clerk

The closing date is 14 October 2025

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Job summary

An exciting opportunity has arisen to join Ward
14, we are looking to recruit a ward clerk to provide clerical support to the
clinical staff in our busy ward. Your role would include greeting patients,
taking their details and preparing the documentation for admission. You will
also be involved in data collection and audits. You must be confident dealing
with patients and staff, approachable, a team player and computer literate. You
will be joining a friendly team and be supported to transition into the role.

Main duties of the job

You will
welcome patients to the ward, take their demographic details, input them onto
the electronic patient record database, print stickers, prepare the
documentation for the nursing team, complete audits, arrange follow up
appointments and referrals, ordering adhoc stock as required, take clinical
requests to laboratory, answering phone calls from relatives, support the ward
manager in clerical jobs when required.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two years
of experience working within the NHS as a HCA for the Trust to consider
sponsorship (we will only consider sponsorship if you meet this criteria and
have a current visa expiring within 3 months).

Date posted

30 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year

per annum pro rata

Contract

Permanent

Working pattern

Part-time,

Flexible working

Reference number

C9439-2526-

Job locations

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Job description

Job responsibilities

Passionate about what you
do and take pride in delivering the very best work.

Have excellent verbal and
written communication skills with a confident telephone manner.

A good understanding of and
strong interest in the NHS.

Experience of working
effectively, uses their initiative and can think on their feet.

Thrives on a challenge.

Remains calm under
pressure, can manage a number of tasks simultaneously and maintain excellent
attention to detail while working to strict deadlines.

An
effective communicator with strong interpersonal skills with the ability to
build rapport with a range of people, including senior key stakeholders and
colleagues.

Job description

Job responsibilities

Passionate about what you
do and take pride in delivering the very best work.

Have excellent verbal and
written communication skills with a confident telephone manner.

A good understanding of and
strong interest in the NHS.

Experience of working
effectively, uses their initiative and can think on their feet.

Thrives on a challenge.

Remains calm under
pressure, can manage a number of tasks simultaneously and maintain excellent
attention to detail while working to strict deadlines.

An
effective communicator with strong interpersonal skills with the ability to
build rapport with a range of people, including senior key stakeholders and
colleagues.

Person Specification

Special Skills & Knowledge

Essential

Committed to quality customer care/delivering excellent customer service.

Ability to communicate accurately verbally and in writing with a wide range of people.

Effective interpersonal skills.

Able to use own initiative to resolve routine queries, in line with departmental procedures.

Able to work with minimal supervision following set procedures.

Ability to prioritise workload.

Able to work to deadlines.

Flexible approach to work and adaptable to change.

Ability to work as a member of a team.

Knowledge of computer packages: Word, Excel, Outlook and PowerPoint.

IT skills.

Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality.

Ability to use discretion and maintain confidentiality.

Qualifications

Essential

GCSE in Maths and English or equivalent knowledge / experience.

Experience

Essential

Experience of working in a customer/patient facing role.

Desirable

Experience in healthcare welcome.

Person Specification

Special Skills & Knowledge

Essential

Committed to quality customer care/delivering excellent customer service.

Ability to communicate accurately verbally and in writing with a wide range of people.

Effective interpersonal skills.

Able to use own initiative to resolve routine queries, in line with departmental procedures.

Able to work with minimal supervision following set procedures.

Ability to prioritise workload.

Able to work to deadlines.

Flexible approach to work and adaptable to change.

Ability to work as a member of a team.

Knowledge of computer packages: Word, Excel, Outlook and PowerPoint.

IT skills.

Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality.

Ability to use discretion and maintain confidentiality.

Qualifications

Essential

GCSE in Maths and English or equivalent knowledge / experience.

Experience

Essential

Experience of working in a customer/patient facing role.

Desirable

Experience in healthcare welcome.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Employer's website

https://jobsincare.com/job/jnsR8hoaIBm (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Employer's website

https://jobsincare.com/job/jnsR8hoaIBm (Opens in a new tab)

For questions about the job, contact:

Ward Manager

Rachael Smith

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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Salary & benefits

Role duties

Working pattern

More information related to this job opportunity, from jobsincare:

Useful skills for a Ward Clerk: Click to view

To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:

Essential Skills:

1. Administrative Skills:

- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).

- Experience with filing systems and maintaining accurate records.

- Ability to manage appointments and scheduling.

2. Communication Skills:

- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.

- Ability to convey information clearly and effectively.

3. Interpersonal Skills:

- A compassionate and approachable manner when dealing with patients and their families.

- Ability to work as part of a team within a busy healthcare environment.

4. Organizational Skills:

- Excellent organizational abilities to manage multiple tasks and prioritize effectively.

- Attention to detail to ensure accuracy in patient records and documentation.

5. Customer Service Skills:

- A focus on providing high-quality service to patients and visitors.

- Ability to handle inquiries and complaints in a professional manner.

6. Computer Skills:

- Familiarity with electronic patient record systems and other healthcare-related software.

- Basic IT skills for troubleshooting common issues.

Additional Skills:

1. Knowledge of Health and Safety Regulations:

- Understanding of healthcare policies and procedures to maintain a safe environment.

2. Confidentiality Awareness:

- Awareness of data protection and confidentiality issues related to patient information.

3. Problem-Solving Skills:

- Ability to identify issues and resolve them quickly and effectively.

4. Flexibility and Adaptability:

- Willingness to work various shifts, including evenings and weekends, as required.

Qualifications:

- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.

- Previous experience in a healthcare setting or administrative role can be beneficial.

- Some positions may require specific training or certifications related to healthcare administration or patient care.

Personal Qualities:

- Patience and empathy towards patients and their families.

- A proactive attitude and the ability to work under pressure.

- Strong work ethic and reliability.

inDurham DH1 5TW

54.78849719999999 -1.5938341 Durham DH1 5TW

in Durham DH1 5TW click to show distance

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County Durham & Darlington NHS Foundation Trust recpyk0tua0

Job description

Ward Clerk

Job summary

Main duties of the job

About us

Details

Date posted

Pay scheme

Band

Salary

Contract

Working pattern

Reference number

Job locations

Job description

Job responsibilities

Job responsibilities

Person Specification

Special Skills & Knowledge

Essential

Qualifications

Essential

Experience

Essential

Desirable

Special Skills & Knowledge

Essential

Qualifications

Essential

Experience

Essential

Desirable

Disclosure and Barring Service Check

Employer details

Employer name

Address

Employer's website

Employer details

Employer name

Address

Employer's website

Employer contact details

For questions about the job, contact:

Requirements

Benefits