Wheelchair Service Assistant in Stockton-on-tees inStockton-on-tees PUBLISHED THU 6 NOV 2025 Jump to job information section

Job summary
Following service relocation and service improvementprojects CDDFT Wheelchair Services are recruiting a Service Assistant (Band 3).The role of Wheelchair Service Assistant will be to supportthe team clinically and with administrative duties.We are looking for a positive, enthusiastic, dynamic andhighly organised individual to fill this role and contribute to the ongoingdevelopment of this service.The role will be based at the Wheelchair Services Departmentwithin Sedgefield Community Hospital, you will work Monday - Friday08:30-16:30.Elements of the role will be patient facing, therefore youmust be able to communicate confidently and professionally with our servicesusers, their families and carers.This role is part of CDDFT community services therefore youmust be able to travel independently between trust sites and to patientproperties, transporting items of equipment where required.If you would like to find out more about this role pleasecontact Sally Irvine (Wheelchair Services Clinical Team Lead) on oremail *PLEASE NOTE CERTIFICATES FOR ALL ESSENTIAL

Qualifications
MUST BE PROVIDED AT INTERVIEW.

Main duties of the job
County Durham & Darlington Wheelchair Service providesspecialised assessment & provision of equipment for adults & childrenwith mobility, postural & pressure care needs.The post holder will be responsible for supporting the dayto day running of the service, providing administrative support, undertakingclinical duties and coordinating stock management. Duties will includesupporting the administrative team with tasks such as appointment bookings,ordering and receipting in of goods.Attending care homes to complete equipment audits, handingover equipment to service users, providing demonstration and instruction onuse.Organisation and safe storage of stock, responsible forensuring that health, safety and infection control standards are met. Timelyand correct disposal of waste and returned items.The post holder will be expected to actively contribute toservice development including use of new and innovative technologies.The post holder will have excellent customerservice skills as they will be responsible for liaising with service users,families and professionals, at times providing direct clinical care andsupporting clinicians in clinics and on community visits.

About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.You must be able to produceALLcertificates stated essential in the

Person Specification
or you will not be able to complete pre-employment checks.We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.Full

Job description
s can be found in the adverts supporting documents.Over reliance onAI-generated content is discouraged and may diminish the applicant's chances ofsuccess.For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.From April 9th 2025 - Healthcare assistants - You must have a minimum of two yearsof

Experience
working within the NHS as a HCA for the Trust to considersponsorship (we will only consider sponsorship if you meet this criteria andhave a current visa expiring within 3 months).

Details

Date posted
06 November 2025

Pay scheme
Agenda for changeBandBand 3

Salary
£24,937 to £26,598 a year per annum pro rata

Contract
Permanent

Working pattern
Full-time, Part-time

Reference number
C9439-2526-Job location
sSedgefield Community HospitalSalters LaneSedgefieldStockton-on-teesClevelandTS21 3EE

Job description

Job responsibilities
Accurate counting of stock products within the department.Putting stock away accurately and tidily in correctlocations.Disposing of packaging and waste in a timely manner and asper trust guidelines.Assembling and labelling stock, ensuring it is accessibleand rotated/organised according to planned handover appointments.Responsible for the maintenance of records associated withthe service.Responsible for assisting with department reviews to adviseon optimum stock quantity levels.Taking action to highlight delivery discrepancies,identifying errors and contacting suppliers for a resolution, liaising withprescribing clinician where necessary.Alerting clinicians and central appointment team when allitems for a service user have arrived to enable handover appointment to bescheduled in a timely manner.Supporting the administrative team with admin tasks such asbooking appointments and responding to emails and tasks.Where email communications are received to notify team thatoriginal products ordered cannot be delivered. Liaise with Clinicians toidentify alternatives and progress orders as quickly as possible.Plans and organises workload to ensure deliveries are putaway quickly avoiding possible Health & Safety issues within departments.Responsible for the sourcing and ordering of departmentalproducts from multiple sources on varying delivery lead times.Understands the role of procurement services, reviewsprocurement reports and contacts suppliers for updates on deliveries ifunexpected delays have been identified.Responsible for completing basic handovers of equipment andadjustments/alterations, within clinic and in patients homes as requested bysenior clinical staff.Works jointly with clinicians where a second person isrequired to facilitate safe manual handling and for lone worker requirements.Monitors and maintains overview of all items on order,following up with suppliers if there appears to be unexpected delays,escalating concerns about delays to service lead and contacting patients toupdate them and provide explanation.Participate in audits and stock takes as and when requested.Clinical records to be updated following contact withpatient, families, relatives carers and liaison with other professionalsspecific to patients, along with

Details
and updates regarding patient specificorders and equipment.Achieve team and individual agreed targets and objectives.Responsible for contributing to the induction of new staffexplaining department processes in their area of work.Monitors and reviews stock items stored for one stop shop,requests draw down of consignment stock to ensure appropriate selection ofproducts are available for direct issue.Arranges timely collection of returns and equipment notrequired,Provides advice and support to patients, carers, relativeswho wish to return items, request repairs or replacement items.Frequent exposure to dirty linen, clinical waste bags,samples, unpleasant aromas.Providing cover (along with teams administrative colleagues)to ensure goods delivered are receipted on the electronic purchase order systemin accordance with individual Trusts procedures and policies allowing paymentof invoices. Accurate receipting results in reduction of invoice queries. Anyinvoice queries received should be dealt with promptly ensuring payment tosuppliers and avoiding risk of accounts being placed on hold.Responsible for returning goods to suppliers in accordancewith individual Trusts procedures.Plans workload to ensure all deliveries are receiptedpromptly and that urgent / priority deliveries are actioned immediately.Maintains office records.Responsible for maintaining clean, tidy and safe workingenvironments with all products stored avoiding accidents to persons orgoods.Actively participates in service development and qualityimprovement, including advancements in new technologies.

Job description

Person Specification

Qualifications
EssentialNVQ Level 3 or equivalent demonstratable

Experience
.Minimum of 4 GCSE passes (or Equivalent qualification). Must be able to produce certificates at interview.

Experience
Essential

Experience
in a customer services industry

Experience
of working in an administrative role

Experience
of prioritising own workload independentlyDesirable

Experience
of working with children and adults with physical, mental health and learning disabilities

Experience
of using electronic patient recordsSpecial Skills & KnowledgeEssentialExceptional IT skills including the use of spreadsheets and online ordering systems, email communications.Data Entry skillsExceptional communication, organisation, problem solving and motivation skillsDesirableKnowledge of purchasing and supply activities

Experience
of electronic Purchase Order / Purchase to Pay systemsInvolement in the introduction of new innovative technologies.Special RequirementsEssentialGood manual dexterity & grip strength, with the ability to use tools to preform essential assembly and adjustment of equipmentCommitment to client-centred, non-discriminatory practiceCommitment to lifelong learningAbility to travel independently across the county (including clinics and home visits)Ability to carry out moderate to intense physical effort throughout the working day (including manual handling of patients and inanimate objects), and to work within an environment with competing demands

Person Specification

Experience
Essential

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details