Receptionist/ Administrator in Worcester inWorcester PUBLISHED MON 17 MAR 2025 Jump to job information section

Band 2 PERMANENT GOOD SALARY NO SPONSORSHIP

Herefordshire and Worcestershire Health and Care NHS Trust rwvAQdcN

Job description

Are you looking for a new challenge? We are seeking to recruit a part time enthusiastic Receptionist/Administrator to join our friendly, dynamic team at the Elgar Unit, Worcester.

This is a great first step into an administrative career working for the NHS, as we are happy to train, mentor and coach the successful candidate. You will be first point of contact for patients and visitors. This rewarding but busy role would suit someone who can stay calm under pressure in challenging situations, whilst carrying out a variety of tasks as no two days are the same.

If you are enthusiastic, motivated, and ready for a challenge, then you are what we are looking for. Applicants should have good communication and organisational skills & be able to work independently to a high standard. Experience of dealing with members of the public is desirable.

This is a part time post working 18 hours per week, evenings - 16.00-20.30.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

You will be part of the busy reception/admin team within the Urgent Care Specialist Mental Health & Learning Disabillities Services.

You will undertake a vital role in supporting the services providing all aspects of admin support including telephone duties, inbox management, appointment booking, reception cover and generic office duties. The role will include contact with patients, carers, professionals & colleagues daily.

As well as being part of the reception team, you will act as a member of the wider admin function providing support and cover when required, liaising regularly with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills and not only be able to be self-motivated but be a team player.

The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquiries.

About us
Administration duties specific to the role.
Providing support as required e.g. typing, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records, reception cover and problem solving.
The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

Is it a match?

A quick tap lets us tune future job matches for you

Location

Salary & benefits

Role duties

Working pattern

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

Can you tell us a bit about yourself and why you’re interested in this Receptionist/Administrator position?

What do you know about our organisation and the services we provide?

Describe your previous experience in customer service or administrative roles. How do you think this experience will help you in this position?

This role requires good organisational skills. Can you provide an example of how you have managed competing priorities in the past?

Given that you’ll be the first point of contact for patients and visitors, how do you ensure a positive customer experience?

See more interview questions

1. Can you tell us a bit about yourself and why you’re interested in this Receptionist/Administrator position?

2. What do you know about our organisation and the services we provide?

3. Describe your previous experience in customer service or administrative roles. How do you think this experience will help you in this position?

4. This role requires good organisational skills. Can you provide an example of how you have managed competing priorities in the past?

5. Given that you’ll be the first point of contact for patients and visitors, how do you ensure a positive customer experience?

Start a practice interview... NEW!

See more interview questions

Useful skills for a Receptionist/Administrator: Click to view

To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:

1. Communication Skills

- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.

- Written Communication: Proficiency in writing emails, memos, and reports.

2. Customer Service Skills

- Ability to handle inquiries and complaints professionally and courteously.

- A friendly and approachable demeanor to create a welcoming atmosphere.

3. Organisational Skills

- Ability to manage time effectively and prioritize tasks.

- Keeping track of appointments, schedules, and deadlines.

4. Administrative Skills

- Proficiency in office procedures, including filing, record-keeping, and data entry.

- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.

5. IT Skills

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.

6. Attention to Detail

- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.

- Careful attention to detail in correspondence and reports.

7. Problem-Solving Skills

- Ability to resolve issues independently and think critically when faced with challenges.

8. Interpersonal Skills

- Ability to work well with others and build positive relationships with staff and clients.

- Teamwork skills to collaborate effectively in a busy office environment.

9. Discretion and Confidentiality

- Understanding the importance of handling sensitive information and maintaining privacy.

10. Adaptability and Flexibility

- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.

Additional Considerations:

- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.

- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.

- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.

inWorcester

52.19242477416992 -2.1831188201904297 Worcester

in Worcester click to show distance

Locations are approximate.

This image is not representative. Learn more