Driver/ Support Worker in Norwich inNorwich PUBLISHED TUE 4 NOV 2025 Jump to job information section

Job summary
An exciting opportunity to join the Out of Hours Urgent Community Response Team on a fixed term

Contract
. This role will be to provide support to the Out of Hours Community Nursing Service overnight in the delivery of high standards of healthcare to patients within their own homes, care homes, the travelling community and in clinics.Our Aim is to avoid admissions to the acute setting by providing urgent community nursing care.We cover all areas in Norfolk and Waveney, in teams, every night with the coordination team based at Norwich Community Hospital. We work in partnership with East Coast Community Healthcare to deliver care across Great Yarmouth and Waveney.

Main duties of the job
As part of the Urgent Community Response (UCR) Team you will be required:Work in partnership with the nurse co-ordinator to support deployment of clinical teams as directed.Drive Nurses to visits of patientsUndertake care under the supervision of the registered nurseEngage in the use of SystmOne including mobile workingEngage with referral to discharge standard processesTo be aware of the demand and capacity model which will reflect workload needs at any given timeEngage in admission avoidance when required

About us
Find out more about working for our organisation here: https://jobsincare.com/job/jnsgJZXTumV note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Details

Date posted
04 November 2025

Pay scheme
Agenda for changeBandBand 2

Salary
£24,465 a year per annum

Contract
Fixed termDuration12 months

Working pattern
Full-time

Reference number
839-7588577-PG

Job location
sNorwich Community HospitalBowthorpe RoadNorwichNR2 3TU

Job description

Job responsibilities
Coordination supportWork as part of the clinical triage team within the Out of Hours Community Nursing service, and under thedirection of a nurse coordinator, whilst on shift undertake the registering of referrals.Under supervision of the nurse coordinator assist in allocation of visits and to ensure visits are prioritised according to the service and the patient need.Ensure all documentation and record keeping undertaken in line with local SOPs and Trust Policies.Use assistive technology to support the allocation/ deployment of visits fairly and efficientlyAssist with processing of urgent referrals by using geographical knowledge with the assistance of technology.Work in accordance with the local processes and standard operating procedures as set out by the Trust.Be a knowledge resource for troubleshooting assistive technology alongside the nurse co-ordinator.Effectively communicate with teams deployed to visits.DriverLocate and drive the Out of Hours Nurse safely to designated

Address
and back to the teams base.Ensure the vehicle used is fuelled and maintained in accordance with the lease terms and road safety regulations, and ready to use at the start of each shift.Ensure that the vehicle logs are completed at the end of each shift to a standard to satisfy auditors.Interact with sat-nav devices including training and troubleshooting.Effectively communicate with co-ordination team.HCAAssist the nurse with moving and handling patients as required. Assist the nurse with clinical tasks where required.Assist in the delivery and collection of equipment.Demonstrate an awareness and understanding of consent, and gain consent as appropriate followingorganisational policies.Be exposed to bodily fluids, infected material, blood products, when assisting with clinical tasks, therefore must utilise precautions and adhere to infection control policies.

Job description

Person Specification

Qualifications
EssentialNVQ 2 In Health Care Social Care or equivalent

Experience
GCSE Grade C or above in Maths and English or equivalent

Experience
EssentialDriving for a minimum of one yearPrevious

Experience
in a health/care settingDesirable

Experience
in customer careKnowledge of the local areaSkills, Abilities and KnowledgeEssentialHighly motivatedAbility to use own initiativeGood observational & reporting skillsAbility to manage stressful situationsConcentrate when undertaking patient care and inputting data/patient recordsGood time management skillsGood interpersonal skillsA team playerFlexible approachh to accommodate patient/service needsHave basic IT and standard keyboard skillsAble to kneel bend and stoop and work in cramped environmentsAble to manoeuvre limbs of around 5-6kgAble to manoeuvre patients using handling aidsDesirableKnowledge of additional specialist areas through in-house training and short courses including Palliative Care, Long Term Conditions and Diabetes ManagementBe aware of assistive technologyCommunicationEssentialGood communication skillsTact and diplomacyEmpathy and sensitivityAbility to report and escalate issues as requiredAble to communicate effectively using the English language in both written and verbal formsPersonal and People DevelopmentEssentialAble to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adultsResilience to stressful situationsAble to prioritise and planOtherEssentialMust hold a full and valid driving licence

Person Specification

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details