QR code linking to this job posting Workflow Administrator in Truro TR1 2JA inTruro TR1 2JA PUBLISHED WED 24 SEP 2025

£14.06 an hour

The Three Spires Medical Practice















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The Three Spires Medical Practice

Workflow Administrator





The closing date is 12 October 2025











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Job summary


37 hours available (five days per week); either full-time or job share to provide maternity cover for up to one year.

As a Workflow
Administrator at The Three Spires Medical Practice (in Truro, Cornwall) you
will use your skills and confidence to read, code and act on incoming
correspondence.

Using an approved protocol,
you will decide which letters / emails need to be sent to a GP and with what
level of urgency, ensuring that the patient record is kept accurate and up to
date.

You will be extremely
organised, able to take a busy workload in your stride and have great attention
to detail. You will have excellent IT
and keyboard skills and ideally have experience in a healthcare environment.

Working closely with your
Workflow team colleagues, you will support each other in getting the job done
as quickly and accurately as possible.





Main duties of the job


You will be an experienced
Administrator with a proven track record of working on your own initiative. Organised and methodical, you will have great
communication skills, both written and verbal, and ideally have a good
understanding of medical terminology and Read Codes.





About us


Located in purpose-built premises at the Health
Park in Truro, we are a busy, forward-thinking Practice with over 18000
patients who are cared for by a team of dedicated GPs, nurses, HCAs and
physiotherapists.






Details


Date posted


24 September 2025




Pay scheme


Agenda for change





Band



Band 4






Salary



£14.06 an hour






Contract


Fixed term




Duration


1 years





Working pattern





Full-time,



Job share





Reference number



A1654-25-0







Job locations




Truro Health Park


Infirmary Hill


Truro


Cornwall


TR1 2JA














Job description


Job responsibilities


Key responsibilities

The responsibilities may include any or all of the following. Duties may be varied from time to time under the direction of the line manager, dependent on current and evolving Practice workload and staffing levels. This role may be supported by other team members.

To sort incoming patient correspondence in preparation for review.

Access all letters received electronically / via post and action as appropriate.

To review all incoming patient correspondence and Read Code relevant clinical information onto the Practices patient information system (SystmOne).

Identify and refer any clinical actions to the GP.

Undertake any administrative action as appropriate, and within specified guidelines.

Liaise with internal/external departments or healthcare providers as required.

Provide cover for other members of the Workflow (Clinical Correspondence) team for annual leave / sickness absence as may be required.







Job description



Job responsibilities


Key responsibilities

The responsibilities may include any or all of the following. Duties may be varied from time to time under the direction of the line manager, dependent on current and evolving Practice workload and staffing levels. This role may be supported by other team members.

To sort incoming patient correspondence in preparation for review.

Access all letters received electronically / via post and action as appropriate.

To review all incoming patient correspondence and Read Code relevant clinical information onto the Practices patient information system (SystmOne).

Identify and refer any clinical actions to the GP.

Undertake any administrative action as appropriate, and within specified guidelines.

Liaise with internal/external departments or healthcare providers as required.

Provide cover for other members of the Workflow (Clinical Correspondence) team for annual leave / sickness absence as may be required.








Person Specification






Experience



Essential




  • Proven Windows experience (Word, Excel, PowerPoint).


  • Knowledge of medical databases / software.


  • Knowledge of medical terminology.





Desirable




  • Previous experience in a similar role in a GP surgery.


  • Knowledge of SystmOne software.








Skills and abilities



Essential




  • Ability to work as part of a multi-disciplinary team.


  • Excellent communication and inter-personal skills.


  • Good concentration skills, with an eye for detail.


  • Ability to prioritise and manage own workload.


  • Good time management skills with the ability to work to deadlines.


  • Ability to work quickly and accurately


  • Desire to achieve and maintain high standards.


  • Able to cope with sensitive nature of work, with a patient and calm approach.


  • Self motivating able to work with minimal direction.


  • Innovative and proactive.


  • Show complete reliability in all matters and is honest and trustworthy.


  • Possess a real desire to provide quality service to patients.









Qualifications



Essential




  • Minimum of GCSE Grade C (or equivalent) in Maths and English.


  • Recognised Administration / Business Studies qualification at Level 3 or above.


  • ECDL





Desirable




  • RSA Stage III word processing, or equivalent.











Person Specification







Experience



Essential




  • Proven Windows experience (Word, Excel, PowerPoint).


  • Knowledge of medical databases / software.


  • Knowledge of medical terminology.





Desirable




  • Previous experience in a similar role in a GP surgery.


  • Knowledge of SystmOne software.








Skills and abilities



Essential




  • Ability to work as part of a multi-disciplinary team.


  • Excellent communication and inter-personal skills.


  • Good concentration skills, with an eye for detail.


  • Ability to prioritise and manage own workload.


  • Good time management skills with the ability to work to deadlines.


  • Ability to work quickly and accurately


  • Desire to achieve and maintain high standards.


  • Able to cope with sensitive nature of work, with a patient and calm approach.


  • Self motivating able to work with minimal direction.


  • Innovative and proactive.


  • Show complete reliability in all matters and is honest and trustworthy.


  • Possess a real desire to provide quality service to patients.









Qualifications



Essential




  • Minimum of GCSE Grade C (or equivalent) in Maths and English.


  • Recognised Administration / Business Studies qualification at Level 3 or above.


  • ECDL





Desirable




  • RSA Stage III word processing, or equivalent.






















Employer details


Employer name


The Three Spires Medical Practice


Address




Truro Health Park


Infirmary Hill


Truro


Cornwall


TR1 2JA








Employer's website



https://jobsincare.com/job/jnsVlHaq3M8 (Opens in a new tab)











Employer details


Employer name


The Three Spires Medical Practice


Address




Truro Health Park


Infirmary Hill


Truro


Cornwall


TR1 2JA








Employer's website



https://jobsincare.com/job/jnsVlHaq3M8 (Opens in a new tab)












Employer contact details


For questions about the job, contact:



HR Manager


Sarah Boon













Details


Date posted


24 September 2025




Pay scheme


Agenda for change





Band



Band 4






Salary



£14.06 an hour






Contract


Fixed term




Duration


1 years





Working pattern





Full-time,



Job share





Reference number



A1654-25-0







Job locations




Truro Health Park


Infirmary Hill


Truro


Cornwall


TR1 2JA













Supporting documents


















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