Care Coordinator - Urgent Community Response North in Aylsham inAylsham PUBLISHED WED 5 NOV 2025 Jump to job information section
Band 3: £24,937 to £26,598 a year pro rata pa
PERMANENT
Job description
Job summary
An exciting opportunity is available with Urgent Community Response North .We are looking for an enthusiastic individual to join the team and undertake a newly created Care Coordinator role - completing safe and efficient allocation of urgent patient visits.
Main duties of the job
To undertake the safe and efficient co-ordination of urgent patient appointments for Urgent Community Response North. To audit and monitor electronic information to ensure accuracy and quality. To maintain good customer care when communicating with the public and health/social care professionals.To support with basic data management on a daily basis.Please see the
Job description
and main responsibilities for more
Details
on the role.
About us
The Urgent Community Response North Service operates 7 days per week, including bank holidays between the hours of 8am and 8pm. There is a requirement to work weekends and bank holidays.For further information please contact Joanna Read (Clinical Lead Nurse for Urgent Community Response North ) via email ).Find out more about working for our organisation here: https://jobsincare.com/job/jnsUMkXv1IM note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Details
Date posted
05 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year pro rata pa
Contract
Permanent
Working pattern
Full-time
Reference number
839-7588162-GP
Job location
s1 Mill CloseAylshamNR11 6LZ
Job description
Job responsibilities
To co-ordinate patient appointments for the North Urgent Community Response service - following set processes, onto ledgers, whilst considering relevant data including geography, clinical skill mix and staffing levels to ensure patients are seen by the most suitable staff in a urgent timeframe. Scrutiny of appointment
Details
against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.To liaise with health professionals to review referrals to establish the appropriate destination for referrals and forward on as necessary.To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.Production of clinical summaries, reports, letters, forms, notices, and minutes of meetings as necessary.Maintaining information stored on the database by updating patient records daily and producing information as requested by team members.Filing and storage of patient notes in accordance with policies and procedures.To support and contact members of the team to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the teamTo be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.To receive and record messages for members of the teams.To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.To highlight any challenges regarding the service, including any issues relating to qualityand passing this and any constructive ideas on improvements to the service to the appropriate person.To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints.To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)To demonstrate an awareness of clinical governance and risk management and apply to work situation.
Job description
Person Specification
Qualifications
EssentialGCSE grade C or above, or equivalent in English and MathsNVQ 3 Business Administration or equivalent
Experience
DesirableRSA II or equivalent Typing Qualification
Experience
EssentialOffice
Experience
in private or health sectorProfessional contact with the General PublicCustomer Services
Experience
DesirablePrevious NHS
Experience
Skills Abilities and KnowledgeEssentialAble to communicate effectively in written and verbal English Language IT and Microsoft office literateAbility to work effectively as part of a diverse multi-disciplinary teamProblem solving skillsGood organisational skillsExcellent attention to detailDesirableSystmOne literatePersonal Attributes / Behaviours (linked to the Trust's Behaviour Framework)EssentialEnthusiastic and motivatedCommitted to providing the best possible service to patientsTeam PlayerAble to work on own initiativeTact and diplomacyOtherEssentialAble to work shift patterns and weekends to meet the needs of the serviceFlexibility to travel to other sites to meet the needs of the serviceAble to make own travel arrangements
Person Specification
Experience
EssentialOffice
Experience
DesirablePrevious NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
An exciting opportunity is available with Urgent Community Response North .We are looking for an enthusiastic individual to join the team and undertake a newly created Care Coordinator role - completing safe and efficient allocation of urgent patient visits.
Main duties of the job
To undertake the safe and efficient co-ordination of urgent patient appointments for Urgent Community Response North. To audit and monitor electronic information to ensure accuracy and quality. To maintain good customer care when communicating with the public and health/social care professionals.To support with basic data management on a daily basis.Please see the
Job description
and main responsibilities for more
Details
on the role.
About us
The Urgent Community Response North Service operates 7 days per week, including bank holidays between the hours of 8am and 8pm. There is a requirement to work weekends and bank holidays.For further information please contact Joanna Read (Clinical Lead Nurse for Urgent Community Response North ) via email ).Find out more about working for our organisation here: https://jobsincare.com/job/jnsUMkXv1IM note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Details
Date posted
05 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year pro rata pa
Contract
Permanent
Working pattern
Full-time
Reference number
839-7588162-GP
Job location
s1 Mill CloseAylshamNR11 6LZ
Job description
Job responsibilities
To co-ordinate patient appointments for the North Urgent Community Response service - following set processes, onto ledgers, whilst considering relevant data including geography, clinical skill mix and staffing levels to ensure patients are seen by the most suitable staff in a urgent timeframe. Scrutiny of appointment
Details
against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.To liaise with health professionals to review referrals to establish the appropriate destination for referrals and forward on as necessary.To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.Production of clinical summaries, reports, letters, forms, notices, and minutes of meetings as necessary.Maintaining information stored on the database by updating patient records daily and producing information as requested by team members.Filing and storage of patient notes in accordance with policies and procedures.To support and contact members of the team to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the teamTo be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.To receive and record messages for members of the teams.To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.To highlight any challenges regarding the service, including any issues relating to qualityand passing this and any constructive ideas on improvements to the service to the appropriate person.To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints.To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)To demonstrate an awareness of clinical governance and risk management and apply to work situation.
Job description
Person Specification
Qualifications
EssentialGCSE grade C or above, or equivalent in English and MathsNVQ 3 Business Administration or equivalent
Experience
DesirableRSA II or equivalent Typing Qualification
Experience
EssentialOffice
Experience
in private or health sectorProfessional contact with the General PublicCustomer Services
Experience
DesirablePrevious NHS
Experience
Skills Abilities and KnowledgeEssentialAble to communicate effectively in written and verbal English Language IT and Microsoft office literateAbility to work effectively as part of a diverse multi-disciplinary teamProblem solving skillsGood organisational skillsExcellent attention to detailDesirableSystmOne literatePersonal Attributes / Behaviours (linked to the Trust's Behaviour Framework)EssentialEnthusiastic and motivatedCommitted to providing the best possible service to patientsTeam PlayerAble to work on own initiativeTact and diplomacyOtherEssentialAble to work shift patterns and weekends to meet the needs of the serviceFlexibility to travel to other sites to meet the needs of the serviceAble to make own travel arrangements
Person Specification
Experience
EssentialOffice
Experience
DesirablePrevious NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Care Coordinator - Urgent Community Response North:
Click to view
To work as a Care Coordinator in the UK, you should possess a range of skills and qualifications to effectively coordinate patient care and support. Here are the key skills typically required:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, families, and healthcare professionals.
2. Organisational Skills: You need to manage multiple tasks, schedules, and patient needs efficiently, ensuring that care plans are followed properly.
3. Interpersonal Skills: Building rapport with patients and collaborating with multidisciplinary teams is crucial.
4. Problem-Solving Skills: The ability to assess situations, identify issues, and develop effective solutions is important for ensuring patient care.
5. Attention to Detail: Care Coordinators must carefully track patient information, appointments, and care plans to ensure nothing is overlooked.
6. Empathy and Compassion: Understanding the emotional and psychological needs of patients and being sensitive to their circumstances is key.
7. IT Skills: Proficiency in using healthcare software and electronic health records (EHR) systems is often required for managing patient data.
8. Knowledge of Healthcare Systems: Familiarity with local health services, referral pathways, and support resources is essential.
9. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines and patient needs.
10. Teamwork: Ability to work collaboratively with healthcare teams and other professionals to deliver comprehensive care.
11. Crisis Management: Skills to handle emergency situations calmly and effectively.
12. Cultural Competence: Awareness and respect for diverse cultural backgrounds, which may affect how care is provided.
Qualifications
In addition to skills, having relevant qualifications can enhance your opportunities as a Care Coordinator. Common background fields include nursing, social work, or other health and social care professions. Many positions may also require a degree or a diploma in health or social care.
Experience
Prior experience in healthcare settings, particularly in roles that involved patient interaction, health administration, or case management, is often beneficial.
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