Care Navigator (Reception) in Epsom inEpsom PUBLISHED FRI 31 OCT 2025 Jump to job information section
Depending on experience
PERMANENT
Integrated Care Partnership rV2YmPxv4
Job description
Job summary
The Integrated Care Partnership is a large GP practice and a standalone Primary Care Network (PCN). With a Patient population of 32,000, the Practice is ideally placed to benefit from the unique position of being a single Practice PCN.We are looking for someone to help provide anefficient service to patients presenting to, electronically requesting ortelephoning the practice
Main duties of the job
To assist the doctors, other clinicians and management in the provision of a high quality serviceReceive and direct patients on arrival in a courteous and efficient mannerProcessand effectively signpost patients to the appropriate healthcare professional,depending on the presenting conditionAnswering general enquiries, explaining processes and responding to requestsAnswering telephone calls, transferring calls or dealing with the callers' requests appropriatelyProcess patient requests for appointmentsReceiving and recording requests for home visits and messages for the doctors & nursesProcess repeat prescription requests in accordance with company proceduresGiving results to patientsEnter patient data onto the clinical system (EMIS) and code appropriatelyInitiate contact with and respond to requests from patients, team members and external agenciesTo provide cover for colleagues absences
About us
The Integrated Care Partnership is a large GP practice and a standalone Primary Care Network (PCN). With a Patient population of 32,000, the Practice is ideally placed to benefit from the unique position of being a single Practice PCN.The Practice is based over four sites. The Old CottageHospital, Epsom, Fitznells Manor Surgery, Ewell Village, Cox Lane Surgery (nearChessington) and Stoneleigh Medical Centre Stoneleigh.
Details
Date posted
31 October 2025
Pay scheme
Other
Salary
Depending on
Experience
Contract
Permanent
Working pattern
Part-time
Reference number
A1829-25-00Job location
sThe Old Cottage HospitalAlexandra RoadEpsomKT17 4BL2 Chessington RoadEwellEpsomSurreyKT17 1TFCox LaneEpsomSurreyKT19 9PSStoneleigh Medical Centre24 Stoneleigh BroadwayEpsomSurreyKT17 2HU
Job description
Job responsibilities
To assist the doctors and other clinicians in the provision of a high quality serviceReceiving and directing patients on arrival in a courteous and efficient mannerAnswering general enquiries, explaining processes, responding to electronic requestsAnswering telephone calls coming into the surgery and dealing with callers as appropriateReceiving and recording requests for home visits and messages for the doctors & nursesSeeking patient information and results from hospitals and other organisationsGiving test results information to patientsBook transport for patients having to attend hospital appointments.Initiating computerised prescriptions as requested by patients.Registering new patients onto the clinical system (both permanent & temporary patients)Entering patient data onto the clinical systemContacting/chasing patients as requested by the Clinicians.Booking of appointmentsPhotocopyingEmailing outside agenciesTo work as a positive and active member within the Practice Team.You will be expected to take part in an annual appraisal at which your performance will be reviewed and your training needs discussed.Attend relevant meetings as required including staff meetings. You may be requested to attend other meetings at the request of the nursing, medical or management team.To provide cover for colleagues absencesThis
Job description
is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties that may be requested from time-to-time.
Job description
Person Specification
Experience
EssentialGood IT SkillsGood organisational skillsGood communication skillsAbility to multi-taskAbility to work to deadlinesDesirableKnowledge of local health services / providers
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
The Integrated Care Partnership is a large GP practice and a standalone Primary Care Network (PCN). With a Patient population of 32,000, the Practice is ideally placed to benefit from the unique position of being a single Practice PCN.We are looking for someone to help provide anefficient service to patients presenting to, electronically requesting ortelephoning the practice
Main duties of the job
To assist the doctors, other clinicians and management in the provision of a high quality serviceReceive and direct patients on arrival in a courteous and efficient mannerProcessand effectively signpost patients to the appropriate healthcare professional,depending on the presenting conditionAnswering general enquiries, explaining processes and responding to requestsAnswering telephone calls, transferring calls or dealing with the callers' requests appropriatelyProcess patient requests for appointmentsReceiving and recording requests for home visits and messages for the doctors & nursesProcess repeat prescription requests in accordance with company proceduresGiving results to patientsEnter patient data onto the clinical system (EMIS) and code appropriatelyInitiate contact with and respond to requests from patients, team members and external agenciesTo provide cover for colleagues absences
About us
The Integrated Care Partnership is a large GP practice and a standalone Primary Care Network (PCN). With a Patient population of 32,000, the Practice is ideally placed to benefit from the unique position of being a single Practice PCN.The Practice is based over four sites. The Old CottageHospital, Epsom, Fitznells Manor Surgery, Ewell Village, Cox Lane Surgery (nearChessington) and Stoneleigh Medical Centre Stoneleigh.
Details
Date posted
31 October 2025
Pay scheme
Other
Salary
Depending on
Experience
Contract
Permanent
Working pattern
Part-time
Reference number
A1829-25-00Job location
sThe Old Cottage HospitalAlexandra RoadEpsomKT17 4BL2 Chessington RoadEwellEpsomSurreyKT17 1TFCox LaneEpsomSurreyKT19 9PSStoneleigh Medical Centre24 Stoneleigh BroadwayEpsomSurreyKT17 2HU
Job description
Job responsibilities
To assist the doctors and other clinicians in the provision of a high quality serviceReceiving and directing patients on arrival in a courteous and efficient mannerAnswering general enquiries, explaining processes, responding to electronic requestsAnswering telephone calls coming into the surgery and dealing with callers as appropriateReceiving and recording requests for home visits and messages for the doctors & nursesSeeking patient information and results from hospitals and other organisationsGiving test results information to patientsBook transport for patients having to attend hospital appointments.Initiating computerised prescriptions as requested by patients.Registering new patients onto the clinical system (both permanent & temporary patients)Entering patient data onto the clinical systemContacting/chasing patients as requested by the Clinicians.Booking of appointmentsPhotocopyingEmailing outside agenciesTo work as a positive and active member within the Practice Team.You will be expected to take part in an annual appraisal at which your performance will be reviewed and your training needs discussed.Attend relevant meetings as required including staff meetings. You may be requested to attend other meetings at the request of the nursing, medical or management team.To provide cover for colleagues absencesThis
Job description
is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties that may be requested from time-to-time.
Job description
Person Specification
Experience
EssentialGood IT SkillsGood organisational skillsGood communication skillsAbility to multi-taskAbility to work to deadlinesDesirableKnowledge of local health services / providers
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Care Navigator (Reception):
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To work as a Care Navigator (Reception) in the UK, you'll typically need a combination of skills and qualifications that enable you to effectively support patients and healthcare professionals. Here are some essential skills and attributes you may need:
Communication Skills
- Verbal and Written Communication: Ability to clearly articulate information to patients, families, and staff.
- Active Listening: Understanding the needs and concerns of patients.
Interpersonal Skills
- Empathy: Sensitivity to the feelings and experiences of others, particularly when dealing with patients in stressful situations.
- Teamwork: Working collaboratively with other healthcare professionals.
Organizational Skills
- Time Management: Ability to prioritize tasks and manage time effectively in a busy environment.
- Multi-tasking: Handling various responsibilities simultaneously, such as answering calls, scheduling appointments, and processing paperwork.
Technical Skills
- IT Proficiency: Familiarity with electronic healthcare systems, databases, and standard office software.
- Data Entry: Accuracy in entering patient information and maintaining records.
Problem-Solving Skills
- Resourcefulness: Ability to find solutions to patient inquiries and issues efficiently.
- Critical Thinking: Assessing situations and making informed decisions on patient care and navigation.
Knowledge of Healthcare Systems
- Understanding of NHS Structure: Familiarity with the UK healthcare system, including local resources and services.
- Health Information: Basic understanding of different health conditions and care pathways.
Customer Service Skills
- Patient-Centered Care: Focus on providing support and enhancing the patient experience.
- Conflict Resolution: Ability to manage and resolve conflicts or complaints effectively.
Adaptability
- Flexibility: Ability to adapt to changing situations and respond to varying patient needs and demands.
- Stress Management: Maintaining composure during busy or challenging situations.
Professionalism
- Confidentiality: Understanding the importance of patient privacy and data protection.
- Compliance: Knowledge of relevant policies and regulations in healthcare settings.
Qualifications
While not always required, having relevant qualifications, such as a background in healthcare, administration, or customer service, can be beneficial. Additionally, training related to patient navigation or healthcare coordination may be advantageous.
inEpsom
51.33316851400103 -0.266986211816625 Epsom 
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