Case Management Assistant in Guildford inGuildford PUBLISHED WED 5 NOV 2025 Jump to job information section

Job summary
Would you like to join our Case Management and Discharge Hub Team?Do you have previous

Experience
working in a healthcare setting and have an understanding of discharge or do you have

Experience
in administration?We are looking for a team member to join us to support the discharge and flow of patients within the Royal Surrey NHS FT and community hospital sites.The Case Management Service works alongside the Multi-disciplinary Team to support the patient's pathway through the hospital. We aim to ensure patients are transferred home or to the most appropriate care setting in a timely manner whilst providing a safe, effective and positive patient

Experience
.The discharge hub is essential in supporting the onward referrals and day to day communication and administration required to facilitate effective flow from admission to discharge.As a Case Manager Assistant you will support the Case Managers and the ward staff with completion of referral forms and discharge documents, booking transport, and resolving internal delays.Full

Details
of the role, responsibilities and

Person Specification
can be found in the

Job description
.

Main duties of the job
The focus of the Case Management Service is to coordinate seamless patient flow through and from the hospital. The Case Management Service coordinates all patient's pathway through the hospital ensuring patients are transferred to the most appropriate care setting in a timely manner whilst providing a safe, effective and positive patient

Experience
. The principle responsibilities of this team are:- To improve the patients

Experience
and quality of care through reducing unnecessary bed days.- To facilitate the timely and appropriate transfer of care to the most appropriate care setting- To provide clinical expertise and decision making.- To provide constructive challenge to internal and external teams to ensure patients do not endure unnecessary delays to their transfer of care- To identify, resolve or escalate clinical, operational or external issues that prevent a timely transfer of care- To provide clinical and professional support and leadership to the clinical areas as appropriate

About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.The Care Quality Commission (CQC) have given us an overall rating of Outstanding.Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.A video about the Royal Surrey - https://jobsincare.com/job/jnsNlwUeQ6F

Details

Date posted
05 November 2025

Pay scheme
Agenda for changeBandBand 3

Salary
£26,240 to £27,928 a year Per annum pro rata - includes high cost area supplements (HCAS)

Contract
Permanent

Working pattern
Full-time

Reference number
384-AGB-EMF19354-B3

Job location
sRoyal Surrey NHS Foundation TrustGuildfordGU2 7XX

Job description

Job responsibilities
The Case Management Assistants will provide a comprehensive and accurate administrative and patient related support function to the Case Management Service (part of the wider integrated care team).The post holders will rotate through both the ward based and office based functions.Case management assistants on the wards will receive day to day direction from Case Managers to support timely discharge.The case management assistant in the Discharge Hub will receive day-to-day direction from the Case Management Team Lead. This will include prioritising workload and completing tasks within agreed timescales.Both functions will work together to provide a seamless service for patients, families and internal and external partners with the aim to facilitate timely transfer to an appropriate care setting and reduce readmissions.

Job description

Person Specification

Qualifications
EssentialMinimum of NVQ level III in care/BTEC Health and Social care or equivalentIT Qualification e.g. European Computer Driving LicenseDesirableProject managementKnowledgeEssentialPrevious

Experience
in a healthcare setting

Experience
in using clinical computer systems e.g Cerner

Experience
working with others to resolve issues

Experience
in handling confidential informationDesirable

Experience
working in a healthcare setting

Person Specification

Experience
in a healthcare setting

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details