Caseload Coordinator - Urgent Community Response & Virtual Ward in Stockport inStockport PUBLISHED TUE 4 NOV 2025 Jump to job information section

Job summary
This position is for 1 part time 30 hours per week post and 1 part time 22.5 hours per week post, some weekend working is required.This is an exciting time to join our team, supporting us to care for patients safely in their own home avoiding unnecessary admissions and facilitating early discharges from hospital.UCR/VW is a multi-disciplinary team that provides a two-hour urgent response to patients in their own home that are experiencing a crisis. The service can clinically monitor patients remotely via Virtual Ward using enhanced technology.This role requires a highly organised person, with ability to prioritise their workload and work in a calm and effective manner and communicate well at all levels.

Main duties of the job
This role will involve managing the case load of clinical staff within the Urgent Community Response (UCR) and Virtual Ward (VW) Team. It will involve gathering, inputting and providing essential data for patients, helping to maintain accurate records and enhancing the team's ability to provide personal care.The role is responsible for the administration support and caseload co-ordination within the team to support the delivery of care to patients. The post holder would also be required to answer the telephone, which may include calls from patients, and information then passed onto a clinician.

About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.Benefits we offer to you:o Between 27-33 days of annual leave plus bank holidayso NHS pension scheme membershipo

Salary
sacrifice schemes for lease cars, home electronics and more, to make your

Salary
go furthero NHS Staff discountso Cycle to work schemeo

Salary
finance - for loans, savings, budget planning and tips on managing debto Stockport Credit Union- for local financial advice

Details

Date posted
04 November 2025

Pay scheme
Agenda for changeBandBand 3

Salary
£24,937 to £26,598 a year pro rata per annum

Contract
Permanent

Working pattern
Part-time

Reference number
362-A-25-7582325

Job location
sKingsgate HouseWellington Road NorthStockportSK4 1LW

Job description

Job responsibilities
Ensure that the team case load is kept up to date.To participate and co-operate with the Multi Disciplinary Team to contribute to the effectiveness of the service as a whole.To manage and maintain the teams clinical caseload, including all associated administration tasks.To use multiple patient information management systems (EMIS, Docobo, Patient Centre etc.) to enter such information as required on the computerised patient information system.To use discretion, sensitivity and deal with information in a confidential and professional manner at all times.Oversee and monitor the distribution/collection of equipment that is used to monitor patients in their own home (tech-enabled care).Maintain an accurate database of the home monitoring devices.To be responsible for data collection, based on the outcomes from the clinical caseload.To participate in and organise team audits when appropriate.The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.If successful this vacancy will require an standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust

Salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Job description

Person Specification

Qualifications
EssentialGood general level of education, including English and Maths or equivalent

Qualifications
or equivalent

Experience
NVQ Level 3 or above in a relevant subject such as Customer Care, IT, or Business Administration or equivalent

Experience
.KnowledgeEssentialTo have an understanding of confidentialityIntermediate IT Skills including Microsoft Outlook, Word and ExcelDesirableTo have an understanding of current issues affecting the NHS and Social Care.Knowledge of rota systemsKnowledge of Electronic Patient Record SystemsSkills and AbilitiesEssentialExcellent customer service skills with an excellent telephone manner alongside the ability to communicate clearly and accurately.Ability to work without direct supervision and to organise time effectively prioritising tasks.The ability to be adaptable to new and changing circumstances.Be able to demonstrate tact and diplomacy when working with others.Ability to work and problem solve under pressure whilst achieving targetsAbility to maintain concentration with frequent interruptions from both staff and users of the serviceDemonstrate a commitment to achieving high quality standards of workAccurate and methodical in all aspects of workAbility to use initiative and meet deadlinesAbility to build positive working relationships with colleagues internally and externally and work well within a team

Experience
Essential

Experience
of working as a team and independently

Experience
of working in a pressurised environmentRelevant

Experience
of providing a comprehensive clerical / administrative serviceFamiliar with office procedures and deadlinesDesirablePrevious

Experience
of a co-ordinating job role

Experience
of a variety of computer based programmes.

Person Specification

Qualifications
or equivalent

Experience
Essential

Experience
of a co-ordinating job role

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer

Details