Clerical Support Officer / Call Handler in Newport inNewport PUBLISHED WED 12 NOV 2025 Jump to job information section

Based at St Woolos Hospital in Newport (NP20), this Clerical Support Officer / Call Handler role with Aneurin Bevan University Health Board places you at the heart of the Trauma & Orthopaedic scheduling team. You will be the first point of contact for patients and professionals, managing inbound calls and emails to achieve one-call resolution, supporting schedulers to maintain elective surgery diaries and helping the team meet service targets and KPIs. This is a full-time, fixed-term (12 months) secondment at Agenda for Change Band 2 (£24,833pa). Call-centre or clerical experience is useful; Welsh or English speakers are equally welcome and full training will be given. A DBS check is required and secondment applicants should ask their line manager for permission before applying.

This post is ideal for carers and organised communicators who want meaningful, patient-facing admin work within a multi-award-winning NHS organisation that values staff wellbeing. ABUHB offers paid mandatory training, clear development pathways, occupational health support and flexible working options to help you balance life and work. You’ll join a friendly, supportive scheduling team where help is close at hand and your role will make a real difference to patients awaiting elective surgery. To apply, please click the "Apply Now" button shown alongside this advert; jobsincare.com lists this vacancy and will take you through the application steps.