Clerical Support Officer / Call Handler in Newport inNewport PUBLISHED WED 12 NOV 2025 Jump to job information section
Band 2: Competitive rates
FIXEDTERM
SPONSORSHIP POSSIBLE
Job description
Job summary
This post is fixed term/secondment for 12 months due to funding.We welcome applications to exciting posts within the Trauma and Orthopaedic Scheduling team based in St Woolos Hospital.The Trauma and Orthopaedic scheduling team manage the diaries for all elective surgeries across ABUHB. This role will be the next stage in providing a more patient focused approach for the service.The role is to be the first point of contact for anyone who wishes to contact our team. You will be responsible for dealing with inbound calls and emails to our team ensuring a one call resolution and emails dealt with within a set time scale. You will also be allocated to a scheduler to help maintain and book patients from the diary to ensure service targets and KPI's are met.English and/or Welsh speakers are equally welcome to apply
Main duties of the job
The successful candidates will work closely with the existing Trauma and Orthopaedic booking and scheduling clerks, developing a close working relationship with them. As such help and assistance is never far away. We are looking for candidates with excellent communication and customer service skills. Previous call centre
Experience
is desirable due to the nature of the role, however all other training can be provided in house. Previous WelshPAS and CWS
Experience
would be advantageous.The successful candidates will become valued members of team and have the opportunity to develop themselves professionally within the role.The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.This post is fixed term/secondment for 12 months due to funding. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office's criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised
Qualifications
and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Details
Date posted
12 November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,833 a year Per annum
Contract
Fixed termDuration12 months
Working pattern
Full-time
Reference number
040-AC427-1125
Job location
sSt Woolos HospitalStow HillNewportNP20 4SZ
Job description
Job responsibilities
You will be able to find a full
Job description
and
Person Specification
attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job description
and
Person Specification
Experience
EssentialWorking in a busy office environmentData inputtingCall Centre
Experience
DesirableCustomer Service
Experience
Previous clerical
Experience
or similar
Qualifications
EssentialGood Standard of educationNVQ/QCF Level 2 in Business/Administration OR equivalent demonstrable
Experience
.Computer LiterateDesirableBusiness administration level 2 NVQKnowledge of Administration ProcessesSkillsEssentialExcellent communication skillsAbility to meet deadlinesPolite and professional telephone mannerAbility to work well under pressureAbility to prioritise workload and achieve targets within given deadlinesAbility to have a flexible approach working either as part of a team or using one's own initiativeKnowledgeEssentialAble to follow instructionsUnderstanding of team working ethosNumerate and LiterateDesirableAbility to speak WelshPersonal AttributesEssentialAbility to work under pressureWillingness to work under direction but also a self-starterDemonstrate a commitment to achieving high quality standardsFlexible approach to the needs of the serviceAccurate and methodical
Person Specification
Experience
DesirableCustomer Service
Experience
Previous clerical
Experience
or similar
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer
Details
This post is fixed term/secondment for 12 months due to funding.We welcome applications to exciting posts within the Trauma and Orthopaedic Scheduling team based in St Woolos Hospital.The Trauma and Orthopaedic scheduling team manage the diaries for all elective surgeries across ABUHB. This role will be the next stage in providing a more patient focused approach for the service.The role is to be the first point of contact for anyone who wishes to contact our team. You will be responsible for dealing with inbound calls and emails to our team ensuring a one call resolution and emails dealt with within a set time scale. You will also be allocated to a scheduler to help maintain and book patients from the diary to ensure service targets and KPI's are met.English and/or Welsh speakers are equally welcome to apply
Main duties of the job
The successful candidates will work closely with the existing Trauma and Orthopaedic booking and scheduling clerks, developing a close working relationship with them. As such help and assistance is never far away. We are looking for candidates with excellent communication and customer service skills. Previous call centre
Experience
is desirable due to the nature of the role, however all other training can be provided in house. Previous WelshPAS and CWS
Experience
would be advantageous.The successful candidates will become valued members of team and have the opportunity to develop themselves professionally within the role.The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.This post is fixed term/secondment for 12 months due to funding. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office's criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised
Qualifications
and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Details
Date posted
12 November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,833 a year Per annum
Contract
Fixed termDuration12 months
Working pattern
Full-time
Reference number
040-AC427-1125
Job location
sSt Woolos HospitalStow HillNewportNP20 4SZ
Job description
Job responsibilities
You will be able to find a full
Job description
and
Person Specification
attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job description
and
Person Specification
Experience
EssentialWorking in a busy office environmentData inputtingCall Centre
Experience
DesirableCustomer Service
Experience
Previous clerical
Experience
or similar
Qualifications
EssentialGood Standard of educationNVQ/QCF Level 2 in Business/Administration OR equivalent demonstrable
Experience
.Computer LiterateDesirableBusiness administration level 2 NVQKnowledge of Administration ProcessesSkillsEssentialExcellent communication skillsAbility to meet deadlinesPolite and professional telephone mannerAbility to work well under pressureAbility to prioritise workload and achieve targets within given deadlinesAbility to have a flexible approach working either as part of a team or using one's own initiativeKnowledgeEssentialAble to follow instructionsUnderstanding of team working ethosNumerate and LiterateDesirableAbility to speak WelshPersonal AttributesEssentialAbility to work under pressureWillingness to work under direction but also a self-starterDemonstrate a commitment to achieving high quality standardsFlexible approach to the needs of the serviceAccurate and methodical
Person Specification
Experience
DesirableCustomer Service
Experience
Previous clerical
Experience
or similar
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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