Coordinator and Administration Assistant in Castle Lane East inCastle Lane East PUBLISHED WED 5 NOV 2025 Jump to job information section

Job summary
We are recruiting for aBand 3 Coordinator/Administrative Assistantto join ourInterim Care Teamat University Hospitals Dorset (UHD).Our well-established and highly regarded team provides an early supported discharge service across two sites:Bournemouth HospitalandChristchurch Hospital. We support patients who are ready to leave the acute hospital setting but require additional help to regain and optimise their independence at home.The service is therapy- and nursing-led, with a multidisciplinary team that includes Coordinators, Community Therapy Assistants, Occupational Therapists, and Nurses. Within the team, we currently have one Band 4 Coordinator and two Band 3 Coordinators.Interview Date: 25th November 2025

Main duties of the job
The post holder will report to the Clinical Leads for both the Interim Care Team and the Discharge Team. The role is central to coordinating discharges from UHD hospitals and supporting the delivery of a high-quality service. Key responsibilities include managing core administrative tasks such as data collection, handling telephone and email enquiries, and ensuring the efficient day-to-day running of the service. The post holder will play an important role in providing a professional, responsive, and supportive service to colleagues, partner organisations, patients, and their families.Some weekend working may be required.If you would like to learn more about this role, please feel free to contact us for further information.

About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Details

Date posted
05 November 2025

Pay scheme
Agenda for changeBandBand 3

Salary
£24,937 to £26,598 a year per annum

Contract
Fixed termDuration9 months

Working pattern
Full-time

Reference number
153-CO04981-B

Job location
sRoyal Bournemouth HospitalCastle Lane EastBH7 7DW

Job description

Job responsibilities
To coordinate discharge referrals from UHD ensuring the team have all the required information and ensuring the correct procedures have been followed.To be involved in administrative tasks relevant to the interim care team.Work closely with hospital therapists, the social work teams and discharge keyworkers to deliver high quality, efficient and effective discharges.To coordinate the therapy assistants timetable ensuring there is adequate time for care visits, travel and breaks.To produce accurate reports in accordance with strict deadlines

Job description

Person Specification

Qualifications
EssentialNVQ III Care or equivalent

Experience
EssentialRecent

Experience
working in a health or social care settingCompetent using a large range of IT software packages e.g. Microsoft Office; excel; outlookDesirablePrevious

Experience
in the NHSPrevious

Experience
working as a therapy assistant or carerTechnical Skills CompetenciesEssentialWell-developed problem solving skillsAbility to use own initiative within sphere of responsibilityAbility to effectively organise and prioritise own workload and ensure deadlines are met with supervisionExcellent attention to detailDeal with multiple demands in short deadlinesAwareness of the Data protection law & confidentialityAbility to type reports, letters and emailsData Entry & producing reportsIT Skills (Excel, Word, Microsoft Outlook)Ability to set goals and review outcomesDesirable

Experience
of hospital computer systems (E-Camis, EPR)

Experience
of ordering stationery etc on powergateKnowledgeEssentialKnowledge of the hospital discharge processKnowledge of common medical conditions.DesirableKnowledge of moving and handling equipmentOther requirements specific to the roleEssentialAbility to challenge discriminationEffective verbal and written communication skillsAbility to work under pressureFlexibility to respond to changesAbility to recognise limitations of own practice and to escalate when appropriate.Demonstrates Trust Values and BehavioursPositively promote, challenge and implement continuous improvement.Personal AttributesEssentialAble to work with other agenciesFlexible attitude to work in a range of environments and with a diverse patient groupAble to work effectively in a teamExcellent Customer ServiceWell motivated and shows initiativeExcellent time managementAble to prioritiseAble to respond to others with respect and sympathyLanguage requirementEssentialBe able to speak English as necessary to undertake the role

Person Specification

Experience
EssentialRecent

Experience
in the NHSPrevious

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer

Details