Customer Care Coordinator in Cramlington inCramlington PUBLISHED THU 13 NOV 2025 Jump to job information section

Based at Northumbria Way Surgery in Cramlington, this permanent, full‑time Customer Care Coordinator role (37.5 hours, Agenda for Change Band 3, £24,937–£26,598) centres on clinical coding while offering broader admin and care navigation duties. You’ll work with EMIS and SystmOne to abstract and code clinical correspondence, manage referrals and mail, support nursing and clinical staff, and guide patients to the right service. The post sits within Northumbria Primary Care — part of Northumbria Healthcare NHS Foundation Trust — and will involve occasional cover across group practices while prioritising continuity. A Disclosure and Barring Service (DBS) check is required and applicants needing Skilled Worker sponsorship are welcome and will be considered.

This role suits organised, compassionate people with Level 2 English and maths and a Level 3 health‑related qualification (or equivalent), or those with healthcare administration experience wanting to specialise in clinical coding. Formal training in care navigation is provided, making this an attractive, practical step for carers or for anyone returning to work who wants steady hours, NHS security and real impact on patient care. For a straightforward application experience and further details, visit jobsincare.com and click the "Apply Now" button beside this advert.