Healthcare Assistant / Receptionist - Sexual Health in Worcester inWorcester PUBLISHED TUE 11 NOV 2025 Jump to job information section
Band 3: £24,937 to £26,598 a year
PERMANENT
Job description
Job summary
HEREFORD GENERAL HOSPITAL & WORCESTERSHIREROYAL HOSPITALHealthcare Assistant / ReceptionistBand 315 hrs per weekWe require a talented andcommitted HCA to fill the Band 3 role at Hereford providing high qualitysupport to patients living with HIV. Thecandidate will also be required to work at our Worcestershire Royal Hospitalsite on occasions.The appointed candidate willsupport the HIV CNS and the Consultant in effectively managing a highly complexclinical caseload. This involves prioritizing needs to ensure that an efficientservice is provided. You will help support the team looking after patientsundergoing assessment and treatment of HIV.You will work as a member ofthe multi-professional team supporting consultants and nurse-led clinics.This role includes providingreception duties and booking appointments as appropriate.The hours for this positionare flexible but must be worked over 2 days a week. On a Thursday you will be working in the clinic at Worcestershire Royal Hospital and another day will be working in the Clinic at Hereford Hospital.This post holder will workvery closely with WAHT team in particular to develop ways to encourage patientsto access the HIV service.For informal visits or furtherinformation please contact:Matron Georgina Darby onDirect Dial: or EXT: 30550 bleep 662 via Switchboard .
Main duties of the job
Toaccompany patients where clinical support is indicated.Takingand recording and monitoring of patient observations to include, bloodpressure, pulse, oxygen saturations, temperature and respirations. Thisincludes accurate calculation and recording of NEWS 2 (early warning score) andescalation to registered staff as indicated by score.BloodGlucose Monitoring.Undertakeasymptomatic sexual health screening as directed by the CNS.To workwithin the phlebotomy service when required.Tocover reception duties and book appointments as appropriate.Toanswer telephone calls, bleep etc. and take messages informing appropriatepersons of the call or bleep received.Toassist in the transferring of patients using correct manual handling techniquesand equipment as appropriate.Answerthe telephone, refer to appropriate person.Answerbleeps, taking accurate messages and relay to appropriate person.Beaware of the need to greet visitors to the ward/department and ascertain thepurpose of their visit.Demonstrateknowledge and understanding of health and safety at work in order to maintain asafe environment.Reception/telephoneduties.Preparingnotes - using both electronic and manual systems.Assistin the preparation of medical and nursing notes for clinics.
About us
Worcestershire Acute Hospitals NHS Trust is a largeacute and specialised hospital trust that provides a range of local acuteservices to the residents of Worcestershire and more specialised services to alarger population in Herefordshire and beyond.The Trust operates hospital-based services fromthree sites in Kidderminster, Redditch and WorcesterOur workforce is more than 7,000 strong, and ourcaring staff are recognised as providing good and outstanding patient-centredcare. You could be one of them.We are committed to recruiting the best people towork with us. Our values, which we ask all staff to demonstrate, underpin oureveryday work and remain firmly at the heart of all we do.Being open and honestEnsuring people feel cared forShowing respect to everyoneWe are proud to have achieved Timewiseaccreditation - this means we are committed to embedding flexible workingwithin our organisation as a flex positive employer.DBS Checks and CostsAny applicants who are offered posts requiring aDBS check as part of their employment check will have the cost of this check(at the current rate) deducted from their
Salary
. Please see link in SupportingInformation section for more
Details
on DBS checks and costs.
Details
Date posted
11 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Part-time
Reference number
C9365-25-Job location
sCharles Hastings WayWorcesterWorcestershireWR5 1DDHereford General HospitalNelson StreetHerefordHerefordshireHR1 2BN
Job description
Job responsibilities
Toaccompany patients where clinical support is indicated.Tochaperone patients as required.Takingand recording and monitoring of patient observations to include, bloodpressure, pulse, oxygen saturations, temperature and respirations. Thisincludes accurate calculation and recording of NEWS 2 (early warning score) andescalation to registered staff as indicated by score.BloodGlucose Monitoring.Undertakeasymptomatic sexual health screening as directed by the CNS.To workwithin the phlebotomy service when required.Torespond to patient requests for non-clinical information.Torespond appropriately to clinical emergencies.Tocover reception duties and book appointments as appropriate.Toanswer telephone calls, bleep etc. and take messages informing appropriatepersons of the call or bleep received.Toassist in the transferring of patients using correct manual handling techniquesand equipment as appropriate.Toattend to the activities of daily living needs of patients e.g. mobility, ifrequired.Toreport immediately to the Nurse in Charge any observed change in a patientscondition or any concern expressed by a patient about nursing care or medicaltreatment.Demonstrateknowledge of Health and Safety at work in order to maintain a safe environment.Tomaintain professional/personal development.Communication and relationships:TheHealthcare Assistants relationship with both staff and patients should bediscreet, bearing in mind that all information regarding patients must be keptconfidential.Reportto the nurse in charge of the ward/department matters of concern relating topatients and the ward/department environment.Answerthe telephone, refer to appropriate person.Answerbleeps, taking accurate messages and relay to appropriate person.Attendward/department meetings when appropriate.Beaware of the need to greet visitors to the ward/department and ascertain thepurpose of their visit.Demonstrateknowledge and understanding of health and safety at work in order to maintain asafe environment.Toensure the privacy and dignity of patients at all times.Cleaning:Maintaintidiness and cleanliness of areas and equipment as instructed and complete allnecessary paperwork relating to this in line with Trust Guidelines.Clerical duties:Undertakea range of clerical duties service, this may involve:oReception/telephoneduties.oBasiccomputer skillsoStockControl.oPreparingnotes - using both electronic and manual systems.oAssistin the preparation of medical and nursing notes for clinics.
Job description
Person Specification
Qualifications
EssentialNVQ Level 3 in Direct Care, or equivalent.Key Skills literacy/numeracy or equivalent.Venepuncture competencies.DesirableVenepuncture Certificate.Care certificate.NVQ Assessor Qualification.
Experience
EssentialPrevious
Experience
in a caring environment.
Experience
of working within outpatients.Previous administration
Experience
.Other Job RequirementsEssentialAbility to undertake manual handling and movement tasks.Able to travel countywide / cross-sites.Skills and KnowledgeEssentialAble to work independently and as part of a team.Flexible working capacityAble to work under pressure.
Person Specification
Experience
EssentialPrevious
Experience
in a caring environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
HEREFORD GENERAL HOSPITAL & WORCESTERSHIREROYAL HOSPITALHealthcare Assistant / ReceptionistBand 315 hrs per weekWe require a talented andcommitted HCA to fill the Band 3 role at Hereford providing high qualitysupport to patients living with HIV. Thecandidate will also be required to work at our Worcestershire Royal Hospitalsite on occasions.The appointed candidate willsupport the HIV CNS and the Consultant in effectively managing a highly complexclinical caseload. This involves prioritizing needs to ensure that an efficientservice is provided. You will help support the team looking after patientsundergoing assessment and treatment of HIV.You will work as a member ofthe multi-professional team supporting consultants and nurse-led clinics.This role includes providingreception duties and booking appointments as appropriate.The hours for this positionare flexible but must be worked over 2 days a week. On a Thursday you will be working in the clinic at Worcestershire Royal Hospital and another day will be working in the Clinic at Hereford Hospital.This post holder will workvery closely with WAHT team in particular to develop ways to encourage patientsto access the HIV service.For informal visits or furtherinformation please contact:Matron Georgina Darby onDirect Dial: or EXT: 30550 bleep 662 via Switchboard .
Main duties of the job
Toaccompany patients where clinical support is indicated.Takingand recording and monitoring of patient observations to include, bloodpressure, pulse, oxygen saturations, temperature and respirations. Thisincludes accurate calculation and recording of NEWS 2 (early warning score) andescalation to registered staff as indicated by score.BloodGlucose Monitoring.Undertakeasymptomatic sexual health screening as directed by the CNS.To workwithin the phlebotomy service when required.Tocover reception duties and book appointments as appropriate.Toanswer telephone calls, bleep etc. and take messages informing appropriatepersons of the call or bleep received.Toassist in the transferring of patients using correct manual handling techniquesand equipment as appropriate.Answerthe telephone, refer to appropriate person.Answerbleeps, taking accurate messages and relay to appropriate person.Beaware of the need to greet visitors to the ward/department and ascertain thepurpose of their visit.Demonstrateknowledge and understanding of health and safety at work in order to maintain asafe environment.Reception/telephoneduties.Preparingnotes - using both electronic and manual systems.Assistin the preparation of medical and nursing notes for clinics.
About us
Worcestershire Acute Hospitals NHS Trust is a largeacute and specialised hospital trust that provides a range of local acuteservices to the residents of Worcestershire and more specialised services to alarger population in Herefordshire and beyond.The Trust operates hospital-based services fromthree sites in Kidderminster, Redditch and WorcesterOur workforce is more than 7,000 strong, and ourcaring staff are recognised as providing good and outstanding patient-centredcare. You could be one of them.We are committed to recruiting the best people towork with us. Our values, which we ask all staff to demonstrate, underpin oureveryday work and remain firmly at the heart of all we do.Being open and honestEnsuring people feel cared forShowing respect to everyoneWe are proud to have achieved Timewiseaccreditation - this means we are committed to embedding flexible workingwithin our organisation as a flex positive employer.DBS Checks and CostsAny applicants who are offered posts requiring aDBS check as part of their employment check will have the cost of this check(at the current rate) deducted from their
Salary
. Please see link in SupportingInformation section for more
Details
on DBS checks and costs.
Details
Date posted
11 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Part-time
Reference number
C9365-25-Job location
sCharles Hastings WayWorcesterWorcestershireWR5 1DDHereford General HospitalNelson StreetHerefordHerefordshireHR1 2BN
Job description
Job responsibilities
Toaccompany patients where clinical support is indicated.Tochaperone patients as required.Takingand recording and monitoring of patient observations to include, bloodpressure, pulse, oxygen saturations, temperature and respirations. Thisincludes accurate calculation and recording of NEWS 2 (early warning score) andescalation to registered staff as indicated by score.BloodGlucose Monitoring.Undertakeasymptomatic sexual health screening as directed by the CNS.To workwithin the phlebotomy service when required.Torespond to patient requests for non-clinical information.Torespond appropriately to clinical emergencies.Tocover reception duties and book appointments as appropriate.Toanswer telephone calls, bleep etc. and take messages informing appropriatepersons of the call or bleep received.Toassist in the transferring of patients using correct manual handling techniquesand equipment as appropriate.Toattend to the activities of daily living needs of patients e.g. mobility, ifrequired.Toreport immediately to the Nurse in Charge any observed change in a patientscondition or any concern expressed by a patient about nursing care or medicaltreatment.Demonstrateknowledge of Health and Safety at work in order to maintain a safe environment.Tomaintain professional/personal development.Communication and relationships:TheHealthcare Assistants relationship with both staff and patients should bediscreet, bearing in mind that all information regarding patients must be keptconfidential.Reportto the nurse in charge of the ward/department matters of concern relating topatients and the ward/department environment.Answerthe telephone, refer to appropriate person.Answerbleeps, taking accurate messages and relay to appropriate person.Attendward/department meetings when appropriate.Beaware of the need to greet visitors to the ward/department and ascertain thepurpose of their visit.Demonstrateknowledge and understanding of health and safety at work in order to maintain asafe environment.Toensure the privacy and dignity of patients at all times.Cleaning:Maintaintidiness and cleanliness of areas and equipment as instructed and complete allnecessary paperwork relating to this in line with Trust Guidelines.Clerical duties:Undertakea range of clerical duties service, this may involve:oReception/telephoneduties.oBasiccomputer skillsoStockControl.oPreparingnotes - using both electronic and manual systems.oAssistin the preparation of medical and nursing notes for clinics.
Job description
Person Specification
Qualifications
EssentialNVQ Level 3 in Direct Care, or equivalent.Key Skills literacy/numeracy or equivalent.Venepuncture competencies.DesirableVenepuncture Certificate.Care certificate.NVQ Assessor Qualification.
Experience
EssentialPrevious
Experience
in a caring environment.
Experience
of working within outpatients.Previous administration
Experience
.Other Job RequirementsEssentialAbility to undertake manual handling and movement tasks.Able to travel countywide / cross-sites.Skills and KnowledgeEssentialAble to work independently and as part of a team.Flexible working capacityAble to work under pressure.
Person Specification
Experience
EssentialPrevious
Experience
in a caring environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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