Healthcare Support Worker in Kidderminster inKidderminster PUBLISHED FRI 7 NOV 2025 Jump to job information section
Band 3: £24,937 to £26,598 a year
PERMANENT
Job description
Job summary
Health Care Support Worker - Band 3 - 24hrs pwThe Minor Injury Unit is a busy nurse led urgent care setting. If you are looking for a new challenge and have a passion for emergency care then look no further for your next job.We are looking to recruit an enthusiastic, compassionate and highly motivated person who works well under pressure to join our friendly team.All training will be provided.The Minor Injury Unit is open 08.00-22.00, the shift patterns are 07.30-20.00 and 10.00-22.30. Please only apply if you can meet the shift requirements.If you need any further information please contact;Leanne Shuck (Acting Manager/Emergency Nurse Practitioneror any of the MIU team on Main duties of the job
Main duties of the role;As a healthcare support worker on the unit you willPut patients firstWork as part of a team with Emergency Nurse PractitionersClerical dutiesBe part of quality improvementClinical learning;Wound ClosureApplying plaster castsDressingsCompleting NEWS2 and PEWS scores to identify the serious sick or injured person and follow escalation process's.Eye wash outsHealthcare support workers are the glue with in the unit, supporting both qualified nurses with patient assessment and treatment and supporting the receptionist with some clerical duties. Team worker and good communication is a key element of all staff working on the unit to always deliver the best outcome for all patients, both adults and children.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.The Trust operates hospital-based services from three sites in Kidderminster, Redditch and WorcesterOur workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.Our objectives are simple:Best services for local peopleBest
Experience
of care and best outcomes for our patientsBest use of resourcesBest peopleBetter never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Details
Date posted
November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Part-time
Reference number
C9365-25-0982
Job location
sKidderminster General HospitalBewdley RoadKidderminsterWorcestershireDY11 6RJ
Job description
Job responsibilities
Location / Department: Kidderminster Treatment Centre/Minor Injury UnitAccountable to: Ward ManagerReports to: Ward Manager/ Nurse in ChargeKey Working Relationships:Emergency Nurse Practitioners, Healthcare support workers and receptionist.Risk Assessment:Manual Handling of patients.Assist in any house keeping duties.Computer skillsBasic life support.Job Purpose: The post holder will:Behave consistently with the values and beliefs of the organisation, promoting these on a day to day basis.Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.Use their initiative and take responsibility for themselves and the quality of their work and the service they provide to patients.Provide safe and effective practice to patients.Ensure that all patient contact is practised within the philosophy of patient centred care.To deliver care under the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England.Key Duties:Delivery of Individualised Nursing Care (under direction of senior staff)Undertake clinical procedures following assessment of competencies under direct supervision of Emergency Nurse Practitioners.Carry out delegated nursing care including observations of patients/clientsAdhere to all trust policies and proceduresReport and communicate effectively with other staff members, patients and relatives.Ensure confidentiality, dignity, privacy and respect for patients at all timesAssist and participate in activities to meet occupational needs of patients.Administrative:Provide reception and clerical support with in the Minor Injury UnitGeneral Duties:The Healthcare support workers role in The Minor Injury Unit is a combination of Reception / clerical responsibilities and delivering safe effective nursing care for all patients with in their competency range.Display a courteous attitude to patients, relatives, visitirs and other staff at all times.Liaise effectively with other members of the multi-disciplinary team as appropriate.Ensure that the Nurse in Charge or Ward manager is aware of any changes in the ward physical environment.Ensure that all communication is effective, clear and precise.
Job description
Person Specification
Experience
EssentialWorking with adults and children in Emergency, Urgent Care or Minor Injury Unit setting.Or any acute hospital settingDesirableNursing
Experience
within the NHS/ Hospital setting.Urgent Care or Minor Injury Unit
Experience
Qualifications
EssentialA good standard of general education to GCSE level.Will be Expected to undertake The Care Certificate course and meet the standards within 12 weeks of commencing employment with the trust.DesirableCare Certificate Course.Qualification in care.
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Health Care Support Worker - Band 3 - 24hrs pwThe Minor Injury Unit is a busy nurse led urgent care setting. If you are looking for a new challenge and have a passion for emergency care then look no further for your next job.We are looking to recruit an enthusiastic, compassionate and highly motivated person who works well under pressure to join our friendly team.All training will be provided.The Minor Injury Unit is open 08.00-22.00, the shift patterns are 07.30-20.00 and 10.00-22.30. Please only apply if you can meet the shift requirements.If you need any further information please contact;Leanne Shuck (Acting Manager/Emergency Nurse Practitioneror any of the MIU team on Main duties of the job
Main duties of the role;As a healthcare support worker on the unit you willPut patients firstWork as part of a team with Emergency Nurse PractitionersClerical dutiesBe part of quality improvementClinical learning;Wound ClosureApplying plaster castsDressingsCompleting NEWS2 and PEWS scores to identify the serious sick or injured person and follow escalation process's.Eye wash outsHealthcare support workers are the glue with in the unit, supporting both qualified nurses with patient assessment and treatment and supporting the receptionist with some clerical duties. Team worker and good communication is a key element of all staff working on the unit to always deliver the best outcome for all patients, both adults and children.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.The Trust operates hospital-based services from three sites in Kidderminster, Redditch and WorcesterOur workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.Our objectives are simple:Best services for local peopleBest
Experience
of care and best outcomes for our patientsBest use of resourcesBest peopleBetter never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Details
Date posted
November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Part-time
Reference number
C9365-25-0982
Job location
sKidderminster General HospitalBewdley RoadKidderminsterWorcestershireDY11 6RJ
Job description
Job responsibilities
Location / Department: Kidderminster Treatment Centre/Minor Injury UnitAccountable to: Ward ManagerReports to: Ward Manager/ Nurse in ChargeKey Working Relationships:Emergency Nurse Practitioners, Healthcare support workers and receptionist.Risk Assessment:Manual Handling of patients.Assist in any house keeping duties.Computer skillsBasic life support.Job Purpose: The post holder will:Behave consistently with the values and beliefs of the organisation, promoting these on a day to day basis.Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.Use their initiative and take responsibility for themselves and the quality of their work and the service they provide to patients.Provide safe and effective practice to patients.Ensure that all patient contact is practised within the philosophy of patient centred care.To deliver care under the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England.Key Duties:Delivery of Individualised Nursing Care (under direction of senior staff)Undertake clinical procedures following assessment of competencies under direct supervision of Emergency Nurse Practitioners.Carry out delegated nursing care including observations of patients/clientsAdhere to all trust policies and proceduresReport and communicate effectively with other staff members, patients and relatives.Ensure confidentiality, dignity, privacy and respect for patients at all timesAssist and participate in activities to meet occupational needs of patients.Administrative:Provide reception and clerical support with in the Minor Injury UnitGeneral Duties:The Healthcare support workers role in The Minor Injury Unit is a combination of Reception / clerical responsibilities and delivering safe effective nursing care for all patients with in their competency range.Display a courteous attitude to patients, relatives, visitirs and other staff at all times.Liaise effectively with other members of the multi-disciplinary team as appropriate.Ensure that the Nurse in Charge or Ward manager is aware of any changes in the ward physical environment.Ensure that all communication is effective, clear and precise.
Job description
Person Specification
Experience
EssentialWorking with adults and children in Emergency, Urgent Care or Minor Injury Unit setting.Or any acute hospital settingDesirableNursing
Experience
within the NHS/ Hospital setting.Urgent Care or Minor Injury Unit
Experience
Qualifications
EssentialA good standard of general education to GCSE level.Will be Expected to undertake The Care Certificate course and meet the standards within 12 weeks of commencing employment with the trust.DesirableCare Certificate Course.Qualification in care.
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Healthcare Support Worker:
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To work as a Healthcare Support Worker in the UK, you typically need a combination of skills and qualities. Here’s a list of essential skills and competencies:
1. Communication Skills: The ability to communicate effectively with patients, their families, and healthcare professionals is crucial. This includes listening skills and the ability to convey information clearly.
2. Empathy and Compassion: Healthcare support workers must be able to show kindness and understanding towards patients, many of whom may be vulnerable or in distress.
3. Teamwork: Working well with others is essential in a healthcare setting. Support workers often collaborate with nurses, doctors, and other healthcare professionals.
4. Attention to Detail: Being able to notice changes in a patient’s condition and being meticulous about following care plans and procedures is vital.
5. Organizational Skills: The ability to manage time effectively and prioritize tasks in a busy healthcare environment is important.
6. Basic Medical Knowledge: Familiarity with basic medical terminology and an understanding of healthcare practices can be beneficial.
7. Physical Stamina and Strength: The role can be physically demanding, requiring the ability to lift and move patients or equipment.
8. Problem-Solving Skills: The ability to think on your feet and adapt to changing situations is useful in healthcare settings.
9. Respect for Diversity: Understanding and respecting different backgrounds, cultures, and needs of patients is essential for providing inclusive care.
10. Technical Skills: Basic computer skills may be needed for maintaining patient records and using healthcare software.
11. Confidentiality and Professionalism: Adhering to ethical standards and maintaining patient confidentiality is critical in healthcare.
inKidderminster
52.38819845736206 -2.249231738217333 Kidderminster 
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