Healthcare Support Worker - REACT in Ipswich inIpswich PUBLISHED WED 12 NOV 2025 Jump to job information section
Band 2: £24,465 to £26,598 a year per annum pro rata
PERMANENT
NO SPONSORSHIP
Job description
Job summary
An exciting opportunity has arisen for an enthusiastic & motivated individual to join our award winning Reactive Emergency Assessment Community Team (REACT) as a Healthcare Support Worker.REACT is based within the community & assesses and supports patients experiencing a short-term 'crisis' to remain in their own home, avoiding an emergency admission to hospital where possible. The integrated, multi-agency team covers a varied caseload you will join a team of Nurses, Physiotherapists, Occupational Therapists, Doctors, Healthcare Assistants, Social Workers & staff from Suffolk Family Carers, Citizens Advice & British Red Cross.The REACT Service provides 24-hour support, with shifts that will include early, late, nights, weekend & bank holiday working.You must hold a valid UK driving licence & be able to travel to patients' homes using either their own car or one of the team's pool cars, working across Ipswich and East Suffolk, with a central base in Ipswich with proposed plans for further bases in Woodbridge & Stowmarket.Please note the successful applicant will be offered either at a Band 2 or Band 3 level depending on your previous
Experience
&
Qualifications
.Band 2 - you are required to have had minimum 12 months care
Experience
but no
Qualifications
required. You will be required to complete the Accelerated Care Certificate to progress to a Band 3.Band 3 - you are required to of had a minimum 6 months NHS
Experience
as well as completing the NHS Care Certificate.
Main duties of the job
To develop and maintain a flexible, proactive and positive approach to the role, whilst being innovative and open to change in working practices.To take responsibility and ownership of high-quality service delivery, to foster a culture of integrity, be an ambassador for REACT raising the profile for the service and support ESNEFTs trust values.Manage an effective interface with colleagues from health, social care and voluntary care services to ensure an integrated approach to a patient centred care.Support clinicians by completing delegated tasks, to meet the individual needs of patients and service users.Work in collaboration with patients and their carers, healthcare professionals and agencies, to ensure a joined up and integrated approach to patient care.Support end of life and long term life limiting conditions, aimed at reducing unnecessary admissions to hospital or long-term care.The role will include providing one to one support with patients in their home environment supporting all aspects of personal care and daily activities, using a reablement approach.Please watch our YouTube video about the service:REACT - YouTube
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.We are one of the largest NHS organisations in England, employing more than 12,000 staff.We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.Find out about living and working here - https://jobsincare.com/job/jnsOWYsUI5k
Details
Date posted
12 November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,465 to £26,598 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
432-HR870-25
Job location
sConstantine HouseIpswichIP1 2DH
Job description
Job responsibilities
For full
Details
of the responsibilities and duties of this role please see the attached
Job description
.
Job description
Job responsibilities
For full
Job description
.
Person Specification
Qualifications
EssentialNHS Care certificateEvidence of completed competencies as part of a professional portfolioLevel 3 vocational qualification or equivalent
Experience
DesirableEvidence of functional skills or willingness to undertakeWillingness to undertake further studyKnowledgeEssentialAbility to understand the rationale for inter professional working and working across health, social care and voluntary care services boundaries in order to meet the patient's individual needs.Basic knowledge of Microsoft word and e mail processAbility to travel between locations.Clear verbal and written communication skillsDesirableProviding person centred careKnowledgeEssentialAwareness of physical, psychological and spiritual needs of patients, relatives and carers.Awareness of the nature of the carers role in assisting patients to fulfil basic human needsKnowledge of clinical procedures and observationsKnowledge of relevant legislationDesirableUnderstanding of risk management, health and safety issues, including safe manual handling.
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
An exciting opportunity has arisen for an enthusiastic & motivated individual to join our award winning Reactive Emergency Assessment Community Team (REACT) as a Healthcare Support Worker.REACT is based within the community & assesses and supports patients experiencing a short-term 'crisis' to remain in their own home, avoiding an emergency admission to hospital where possible. The integrated, multi-agency team covers a varied caseload you will join a team of Nurses, Physiotherapists, Occupational Therapists, Doctors, Healthcare Assistants, Social Workers & staff from Suffolk Family Carers, Citizens Advice & British Red Cross.The REACT Service provides 24-hour support, with shifts that will include early, late, nights, weekend & bank holiday working.You must hold a valid UK driving licence & be able to travel to patients' homes using either their own car or one of the team's pool cars, working across Ipswich and East Suffolk, with a central base in Ipswich with proposed plans for further bases in Woodbridge & Stowmarket.Please note the successful applicant will be offered either at a Band 2 or Band 3 level depending on your previous
Experience
&
Qualifications
.Band 2 - you are required to have had minimum 12 months care
Experience
but no
Qualifications
required. You will be required to complete the Accelerated Care Certificate to progress to a Band 3.Band 3 - you are required to of had a minimum 6 months NHS
Experience
as well as completing the NHS Care Certificate.
Main duties of the job
To develop and maintain a flexible, proactive and positive approach to the role, whilst being innovative and open to change in working practices.To take responsibility and ownership of high-quality service delivery, to foster a culture of integrity, be an ambassador for REACT raising the profile for the service and support ESNEFTs trust values.Manage an effective interface with colleagues from health, social care and voluntary care services to ensure an integrated approach to a patient centred care.Support clinicians by completing delegated tasks, to meet the individual needs of patients and service users.Work in collaboration with patients and their carers, healthcare professionals and agencies, to ensure a joined up and integrated approach to patient care.Support end of life and long term life limiting conditions, aimed at reducing unnecessary admissions to hospital or long-term care.The role will include providing one to one support with patients in their home environment supporting all aspects of personal care and daily activities, using a reablement approach.Please watch our YouTube video about the service:REACT - YouTube
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.We are one of the largest NHS organisations in England, employing more than 12,000 staff.We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.Find out about living and working here - https://jobsincare.com/job/jnsOWYsUI5k
Details
Date posted
12 November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,465 to £26,598 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
432-HR870-25
Job location
sConstantine HouseIpswichIP1 2DH
Job description
Job responsibilities
For full
Details
of the responsibilities and duties of this role please see the attached
Job description
.
Job description
Job responsibilities
For full
Job description
.
Person Specification
Qualifications
EssentialNHS Care certificateEvidence of completed competencies as part of a professional portfolioLevel 3 vocational qualification or equivalent
Experience
DesirableEvidence of functional skills or willingness to undertakeWillingness to undertake further studyKnowledgeEssentialAbility to understand the rationale for inter professional working and working across health, social care and voluntary care services boundaries in order to meet the patient's individual needs.Basic knowledge of Microsoft word and e mail processAbility to travel between locations.Clear verbal and written communication skillsDesirableProviding person centred careKnowledgeEssentialAwareness of physical, psychological and spiritual needs of patients, relatives and carers.Awareness of the nature of the carers role in assisting patients to fulfil basic human needsKnowledge of clinical procedures and observationsKnowledge of relevant legislationDesirableUnderstanding of risk management, health and safety issues, including safe manual handling.
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Healthcare Support Worker - REACT:
Click to view
To work as a Healthcare Support Worker in the UK, you typically need a combination of skills and qualities. Here’s a list of essential skills and competencies:
1. Communication Skills: The ability to communicate effectively with patients, their families, and healthcare professionals is crucial. This includes listening skills and the ability to convey information clearly.
2. Empathy and Compassion: Healthcare support workers must be able to show kindness and understanding towards patients, many of whom may be vulnerable or in distress.
3. Teamwork: Working well with others is essential in a healthcare setting. Support workers often collaborate with nurses, doctors, and other healthcare professionals.
4. Attention to Detail: Being able to notice changes in a patient’s condition and being meticulous about following care plans and procedures is vital.
5. Organizational Skills: The ability to manage time effectively and prioritize tasks in a busy healthcare environment is important.
6. Basic Medical Knowledge: Familiarity with basic medical terminology and an understanding of healthcare practices can be beneficial.
7. Physical Stamina and Strength: The role can be physically demanding, requiring the ability to lift and move patients or equipment.
8. Problem-Solving Skills: The ability to think on your feet and adapt to changing situations is useful in healthcare settings.
9. Respect for Diversity: Understanding and respecting different backgrounds, cultures, and needs of patients is essential for providing inclusive care.
10. Technical Skills: Basic computer skills may be needed for maintaining patient records and using healthcare software.
11. Confidentiality and Professionalism: Adhering to ethical standards and maintaining patient confidentiality is critical in healthcare.
inIpswich
52.05706629108664 1.152832229457407 Ipswich 
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