Shooting Star Children’s Hospices rLEkJpjc
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Job Title:
Psychosocial Co-ordinator (
Administrator Family Support Team
)
Team/Directorate:
Strategy and Partnerships Team
Salary range/pay band:
£25,000 - £29,000
Reports to:
Office Manager SSH
Hours:
37.5
Location:
Hampton, TW12 3RA
Introduction to Shooting Star Childrens Hospices
Shooting Star Childrens Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated Outstanding by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
Our specialist care and support is free of charge to families and available 24 hours a day, 365 days a year. It includes specialist nursing in the community, symptom management and pain relief, overnight respite stays, end-of-life care, specialist bereavement care and a comprehensive range of therapies, groups and clinics for the whole family.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to
make every moment count
.
It costs £10 million a year to run Shooting Star Childrens Hospices. Just 30% of our funding comes from the government, so we rely on our supporters generosity to keep the service running. We employ 175 members of staff, including 98 nursing and medical staff, and support around 700 families.
Introduction to Team Strategy and Partnerships
Strategy and Partnerships Team
: This Team is responsible for the delivery and monitoring of the organisational strategy; the Data and Insight function across the whole organisation; partnerships with external organisations in the voluntary and statutory sector; raising £3million + of statutory income and providing the administration and systems support to the Care team.
Part 1: Job Profile
a)
Main purpose of job
This role will provide administrative support to the Psychosocial Team.
Due to the nature of this role, it will be office based. Any working from home will be under exceptional circumstances only and by arrangement with the line manager.
Part 2: Main duties and key responsibilities
a)
Use headings from the scope
Providing administrative support in meetings, providing documents and taking notes, preparing the minutes and subsequently distributing to all participants.
Maintaining an electronic filing system for the HoPS and wider family support services (Microsoft 365).
Filing safeguarding forms and ensuring all that have arrived in the shared inbox are recorded in form format and on the tracking spreadsheet.
Creating Microsoft Forms surveys for service evaluation, collate data and prepare reports, tables and charts.
Supporting communication between stakeholders through drafting, reviewing and sending information, leaflets and packs to professionals.
Creating clinic letters (from existing templates) for sign-off, and post to GPs and schools.
Supporting with task management through identifying competing priorities and maintaining action trackers.
Providing admin support to all members of the family support team as required
Ensuring therapy notes and materials are archived in accordance with SSCH management of health records policy
Ensure you are familiar with the practices of other team members so that you can assist in the event of absence, thereby maintaining adequate cover within the team.
Sharing the cover of switchboard and reception duties in the absence of reception volunteers via a Silent on call rota.
b)
Other duties
These duties will be applicable to some posts.
The post holder must be able and willing to get to and work in both hospices in Hampton and Guildford
The post holder will need to travel extensively throughout their area and less frequently in other parts of Surrey/West London
- The post holder should be prepared to attend SSCH meetings in different parts of the country. Some meetings may be during evenings or weekends.
- The post holder will be required to apply for a Disclosure and Barring Service check
c)
Mandatory Criteria
1.
Other duties
The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Childrens Hospices.
2.
Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate
3.
Health and Safety
Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Childrens Hospices policy on health and safety at work.
4.
Mandatory Training
The post holder will attend all mandatory training relevant to their role
5.
Our values and behaviours
Shooting Star Childrens Hospices is a leading childrens hospice charity for babies, children and young people with life limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.
Professionalism
we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect
We will treat each other with the utmost respect.
Integrity
We will be open, honest and transparent in all that we do.
Diversity
We will respect individuality and ensure inclusion and fairness to all.
Excellence
We will strive for excellence in all that we do.
s
Shooting Star Childrens Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.
Part 3: Person specification: Qualifications, experience and skill levels
a)
Qualifications
GCSE Maths and English at C grade or above (E)
b)
Experience
Previous experience in clerical, administration or secretarial role (E) ( 1 year minimum)
Experience of working with volunteers (D)
c)
Knowledge and Skills
Excellent oral and written communication skills, with the ability to communicate effectively yet sympathetically with the parents/carers of life limited children and other professionals.
The ability to work under pressure and manage a changing workload. Prioritise competing tasks effectively.
Experience of working with Microsoft365 applications including Word, Excel and Outlook as well as database packages, websites and social media platforms.
Copy/audio typing, with the ability to produce accurate and well presented documents and reports.
An understanding of national guidance in relation to record keeping and management of health care records.
Minute taking.
What we offer
Pension scheme
NHS Pension Scheme (eligible employees)
Stakeholder pension scheme
Employee contribution 3.5%
Shooting Star Childrens Hospices contribution 4.5%
Additional contributions we will pay 1% above the contribution up to a limit of 7%
Annual leave
35 days including Bank Holidays rising with length of service
2 weeks paid sabbatical leave after 5, 10 and 15 years service
Contractual benefits
Generous sick pay scheme
Enhanced maternity, adoption, and paternity leave pay
Flexible working arrangements
Death in service benefits
Reimbursed professional membership fees
Eye care
Employee referral scheme
Blue Light discount card
Health and wellbeing
Employee Assistance Programme
Occupational Health
Cycle to work scheme
Mental Health First Aiders
Nutritionally balanced meals at Christophers (free employees)
Equality, diversity and inclusion
Shooting Star Childrens Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisations values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Childrens Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
This role will provide administrative support to the Psychosocial Team.
Due to the nature of this role, it will be office based. Any working from home will be under exceptional circumstances only and by arrangement with the line manager.
Providing administrative support in meetings, providing documents and taking notes, preparing the minutes and subsequently distributing to all participants.
Maintaining an electronic filing system for the HoPS and wider family support services (Microsoft 365).
Filing safeguarding forms and ensuring all that have arrived in the shared inbox are recorded in form format and on the tracking spreadsheet.
Creating Microsoft Forms surveys for service evaluation, collate data and prepare reports, tables and charts.
Supporting communication between stakeholders through drafting, reviewing and sending information, leaflets and packs to professionals.
Creating clinic letters (from existing templates) for sign-off, and post to GPs and schools.
Supporting with task management through identifying competing priorities and maintaining action trackers.
Providing admin support to all members of the family support team as required
Ensuring therapy notes and materials are archived in accordance with SSCH management of health records policy
Ensure you are familiar with the practices of other team members so that you can assist in the event of absence, thereby maintaining adequate cover within the team.
Sharing the cover of switchboard and reception duties in the absence of reception volunteers via a Silent on call rota.
Job Title:
Psychosocial Co-ordinator (
Administrator Family Support Team
)
Team/Directorate:
Strategy and Partnerships Team
Salary range/pay band:
£25,000 - £29,000
Reports to:
Office Manager SSH
Hours:
37.5
Location:
Hampton, TW12 3RA
Introduction to Shooting Star Childrens Hospices
Shooting Star Childrens Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated Outstanding by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
Our specialist care and support is free of charge to families and available 24 hours a day, 365 days a year. It includes specialist nursing in the community, symptom management and pain relief, overnight respite stays, end-of-life care, specialist bereavement care and a comprehensive range of therapies, groups and clinics for the whole family.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to
make every moment count
.
It costs £10 million a year to run Shooting Star Childrens Hospices. Just 30% of our funding comes from the government, so we rely on our supporters generosity to keep the service running. We employ 175 members of staff, including 98 nursing and medical staff, and support around 700 families.
Introduction to Team Strategy and Partnerships
Strategy and Partnerships Team
: This Team is responsible for the delivery and monitoring of the organisational strategy; the Data and Insight function across the whole organisation; partnerships with external organisations in the voluntary and statutory sector; raising £3million + of statutory income and providing the administration and systems support to the Care team.
Part 1: Job Profile
a)
Main purpose of job
This role will provide administrative support to the Psychosocial Team.
Due to the nature of this role, it will be office based. Any working from home will be under exceptional circumstances only and by arrangement with the line manager.
Part 2: Main duties and key responsibilities
a)
Use headings from the scope
Providing administrative support in meetings, providing documents and taking notes, preparing the minutes and subsequently distributing to all participants.
Maintaining an electronic filing system for the HoPS and wider family support services (Microsoft 365).
Filing safeguarding forms and ensuring all that have arrived in the shared inbox are recorded in form format and on the tracking spreadsheet.
Creating Microsoft Forms surveys for service evaluation, collate data and prepare reports, tables and charts.
Supporting communication between stakeholders through drafting, reviewing and sending information, leaflets and packs to professionals.
Creating clinic letters (from existing templates) for sign-off, and post to GPs and schools.
Supporting with task management through identifying competing priorities and maintaining action trackers.
Providing admin support to all members of the family support team as required
Ensuring therapy notes and materials are archived in accordance with SSCH management of health records policy
Ensure you are familiar with the practices of other team members so that you can assist in the event of absence, thereby maintaining adequate cover within the team.
Sharing the cover of switchboard and reception duties in the absence of reception volunteers via a Silent on call rota.
b)
Other duties
These duties will be applicable to some posts.
The post holder must be able and willing to get to and work in both hospices in Hampton and Guildford
The post holder will need to travel extensively throughout their area and less frequently in other parts of Surrey/West London
- The post holder should be prepared to attend SSCH meetings in different parts of the country. Some meetings may be during evenings or weekends.
- The post holder will be required to apply for a Disclosure and Barring Service check
c)
Mandatory Criteria
1.
Other duties
The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Childrens Hospices.
2.
Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate
3.
Health and Safety
Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Childrens Hospices policy on health and safety at work.
4.
Mandatory Training
The post holder will attend all mandatory training relevant to their role
5.
Our values and behaviours
Shooting Star Childrens Hospices is a leading childrens hospice charity for babies, children and young people with life limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.
Professionalism
we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect
We will treat each other with the utmost respect.
Integrity
We will be open, honest and transparent in all that we do.
Diversity
We will respect individuality and ensure inclusion and fairness to all.
Excellence
We will strive for excellence in all that we do.
s
Shooting Star Childrens Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.
Part 3: Person specification: Qualifications, experience and skill levels
a)
Qualifications
GCSE Maths and English at C grade or above (E)
b)
Experience
Previous experience in clerical, administration or secretarial role (E) ( 1 year minimum)
Experience of working with volunteers (D)
c)
Knowledge and Skills
Excellent oral and written communication skills, with the ability to communicate effectively yet sympathetically with the parents/carers of life limited children and other professionals.
The ability to work under pressure and manage a changing workload. Prioritise competing tasks effectively.
Experience of working with Microsoft365 applications including Word, Excel and Outlook as well as database packages, websites and social media platforms.
Copy/audio typing, with the ability to produce accurate and well presented documents and reports.
An understanding of national guidance in relation to record keeping and management of health care records.
Minute taking.
What we offer
Pension scheme
NHS Pension Scheme (eligible employees)
Stakeholder pension scheme
Employee contribution 3.5%
Shooting Star Childrens Hospices contribution 4.5%
Additional contributions we will pay 1% above the contribution up to a limit of 7%
Annual leave
35 days including Bank Holidays rising with length of service
2 weeks paid sabbatical leave after 5, 10 and 15 years service
Contractual benefits
Generous sick pay scheme
Enhanced maternity, adoption, and paternity leave pay
Flexible working arrangements
Death in service benefits
Reimbursed professional membership fees
Eye care
Employee referral scheme
Blue Light discount card
Health and wellbeing
Employee Assistance Programme
Occupational Health
Cycle to work scheme
Mental Health First Aiders
Nutritionally balanced meals at Christophers (free employees)
Equality, diversity and inclusion
Shooting Star Childrens Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisations values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Childrens Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
This role will provide administrative support to the Psychosocial Team.
Due to the nature of this role, it will be office based. Any working from home will be under exceptional circumstances only and by arrangement with the line manager.
Providing administrative support in meetings, providing documents and taking notes, preparing the minutes and subsequently distributing to all participants.
Maintaining an electronic filing system for the HoPS and wider family support services (Microsoft 365).
Filing safeguarding forms and ensuring all that have arrived in the shared inbox are recorded in form format and on the tracking spreadsheet.
Creating Microsoft Forms surveys for service evaluation, collate data and prepare reports, tables and charts.
Supporting communication between stakeholders through drafting, reviewing and sending information, leaflets and packs to professionals.
Creating clinic letters (from existing templates) for sign-off, and post to GPs and schools.
Supporting with task management through identifying competing priorities and maintaining action trackers.
Providing admin support to all members of the family support team as required
Ensuring therapy notes and materials are archived in accordance with SSCH management of health records policy
Ensure you are familiar with the practices of other team members so that you can assist in the event of absence, thereby maintaining adequate cover within the team.
Sharing the cover of switchboard and reception duties in the absence of reception volunteers via a Silent on call rota.
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