Care Navigator inCoventry inCoventry PUBLISHED THU 16 MAY 2024

Job summary

The successfulcandidate should be able to provide a professional service to the patients,staff and visitors of Woodside Medical Centre. They must also be able to ensurea high level of accuracy is maintained in all aspects of work at all times.

Main duties of the job

Hours of work forthis position are 21.50 as follows

Monday 1.15pm - 6.30pm

Tuesday 7.45am 1.00pm

Wednesday OFF

Thursday 7.45am 1.15pm

Friday 1.15pm -6.45pm

PLEASE NOTE THATYOU MUST BE AVAILABLE TO WORK DURING THE CORE HOURS OF 7.45am - 6.45pm Mondayto Friday to cover colleagues for training, annual leave and sickness

We offer between5.4 and 6.6 weeks holiday per year (Pro rata) depending on years of servicewithin the NHS

You will benefitfrom free parking, a uniform and your birthday off each year (allocated by thepractice)

PLEASE SEE ATTACHED JOB DESCRIPTION FOR FULL DETAILS

PLEASE NOTE THATPREVIOUS APPLICANTS NEED NOT APPLY

About us

We are a friendly, large GP Practice, wishing to recruit a Care Navigator, who is efficient, well-organised, enthusiastic and who has experience of working in a customer facing environment and able to delivery first class customer service to our patients.The role is fast-paced and varied. We have 4 GP Partners, 2 salaried GPs, 1 Advanced Clinical Practitioner, 4 Nurses, 10 Care Navigators, 2 Secretaries, two Managers and a Medicines Co-Ordinator plus other various administrators and ARRS staff

Job description

Job responsibilities

Please see attached Job Description for full details of the role and it's responsibilities

Please note that previous applicants will not be considered for this position

Job description
Job responsibilities

Please see attached Job Description for full details of the role and it's responsibilities

Please note that previous applicants will not be considered for this position

Person Specification

Qualifications

Essential

• Essential:
• GCSE Grade A C in the following subjects
• Maths
• English
• Extensive IT knowledge and skills
• NVQ or essential IT skills diploma (or equivalent)

Desirable

• Qualified to NVQ level 2/3

Experience

Essential

• Essential:
• Previous reception experience (preferably within the NHS)
• Previous experience in a customer facing role
• Previous computer/IT knowledge and comprehensive use of packages
• Must have previous Customer Service experience to a high standard
• Excellent general knowledge
• Good verbal and written communication skills
• Able to adhere to practice policies and procedures
• Ability to multi task
• Work well under pressure
• Remain and calm and understanding at all times
• Pay exceptional attention to detail
• Team player
• Commitment to the role

Desirable

• Desirable:
• Previous experience working in an NHS setting
• Experience of working in a GP Practice
• Extensive reception experience
• Forward planner
• Patient complaint resolution experience
• Previous use of EMIS, Docman and AccuRx

Person Specification
Qualifications

Essential

• Essential:
• GCSE Grade A C in the following subjects
• Maths
• English
• Extensive IT knowledge and skills
• NVQ or essential IT skills diploma (or equivalent)

Desirable

• Qualified to NVQ level 2/3

Experience

Essential

• Essential:
• Previous reception experience (preferably within the NHS)
• Previous experience in a customer facing role
• Previous computer/IT knowledge and comprehensive use of packages
• Must have previous Customer Service experience to a high standard
• Excellent general knowledge
• Good verbal and written communication skills
• Able to adhere to practice policies and procedures
• Ability to multi task
• Work well under pressure
• Remain and calm and understanding at all times
• Pay exceptional attention to detail
• Team player
• Commitment to the role

Desirable

• Desirable:
• Previous experience working in an NHS setting
• Experience of working in a GP Practice
• Extensive reception experience
• Forward planner
• Patient complaint resolution experience
• Previous use of EMIS, Docman and AccuRx

Employer details

Employer name

Woodside Medical Centre
Address

Jardine Crescent

Coventry

CV4 9PL

Employer's website