Opportunity to work in a prestigious institution like University College London Hospitals NHS Foundation Trust, known for its high standards in patient care and research.
Ability to make a meaningful impact on patient experiences and outcomes through effective administrative support.
Exposure to a diverse range of medical specialties and complex cases, enhancing professional development and knowledge.
Collaboration with a multi-disciplinary team, providing opportunities for teamwork and interaction with various healthcare professionals.
Development of strong organisational and prioritisation skills through managing conflicting demands and deadlines.
Contributing to sustainability efforts by working in an organisation committed to achieving carbon net zero emissions and embedding sustainable practices.
Professional growth potential through access to excellent training and educational resources within a leading healthcare environment.
Are you passionate about creating a warm and welcoming environment for patients and their families? Join us at University College London Hospitals NHS Foundation Trust as a Ward Administrator at our Westmoreland Street location. This is a fantastic opportunity for women seeking a rewarding role in the care industry, where your exceptional organisational skills and compassionate nature can truly shine. In this one-year fixed-term contract, you'll be part of a supportive multi-disciplinary team dedicated to delivering top-quality patient care.
As the friendly face at our reception, you'll warmly welcome patients, visitors, and staff, ensuring that everyone feels cared for from the moment they arrive. Your responsibilities will include managing appointments, coordinating vital support services, and maintaining accurate patient records on our EPIC system—all while upholding our Trust’s values of compassion and excellence. If you’re ready to make a genuine difference in the lives of others and thrive in a fast-paced environment, we’d love to hear from you. Don’t miss the chance to contribute to an organisation that prioritises sustainability and champions women's health. Reach out to Zoe Armstrong at zoe.armstrong1@nhs.net for more details or to arrange an informal visit. Your journey in making a positive impact starts here!
As the friendly face at our reception, you'll warmly welcome patients, visitors, and staff, ensuring that everyone feels cared for from the moment they arrive. Your responsibilities will include managing appointments, coordinating vital support services, and maintaining accurate patient records on our EPIC system—all while upholding our Trust’s values of compassion and excellence. If you’re ready to make a genuine difference in the lives of others and thrive in a fast-paced environment, we’d love to hear from you. Don’t miss the chance to contribute to an organisation that prioritises sustainability and champions women's health. Reach out to Zoe Armstrong at zoe.armstrong1@nhs.net for more details or to arrange an informal visit. Your journey in making a positive impact starts here!
Opportunity to work in a prestigious institution like University College London Hospitals NHS Foundation Trust, known for its high standards in patient care and research.
Ability to make a meaningful impact on patient experiences and outcomes through effective administrative support.
Exposure to a diverse range of medical specialties and complex cases, enhancing professional development and knowledge.
Collaboration with a multi-disciplinary team, providing opportunities for teamwork and interaction with various healthcare professionals.
Development of strong organisational and prioritisation skills through managing conflicting demands and deadlines.
Contributing to sustainability efforts by working in an organisation committed to achieving carbon net zero emissions and embedding sustainable practices.
Professional growth potential through access to excellent training and educational resources within a leading healthcare environment.
We have an exciting opportunity at University College London Hospitals for a Ward Administrator to join our team at Westmoreland Street for a 1-year fixed term contract (maternity cover).
The Ward Administrator will work as part of the Ward’s multi-disciplinary team and will have responsibility for providing high quality administrative and clerical service to the ward. Providing a high quality, professional reception service to the ward for patients, visitors and staff.
The post holder should build and maintain good relationships with key stakeholders of the critical care department. Tasks should be completed to a high standard and within set timeframes, whilst competing with conflicting demands and prioritising work as appropriate. The post holder should also have a great working knowledge of the daily operations of the department and contribute to excellent patient and staff experience whilst working to the Trust’s Values.
We provide first-class acute and specialist services across eight sites:
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.
For further details / informal visits contact: Name: Zoe Armstrong Job title: Performance & Improvement Manager / Bed Manager Email address:
The Ward Administrator will work as part of the Ward’s multi-disciplinary team and will have responsibility for providing high quality administrative and clerical service to the ward. Providing a high quality, professional reception service to the ward for patients, visitors and staff.
The post holder should build and maintain good relationships with key stakeholders of the critical care department. Tasks should be completed to a high standard and within set timeframes, whilst competing with conflicting demands and prioritising work as appropriate. The post holder should also have a great working knowledge of the daily operations of the department and contribute to excellent patient and staff experience whilst working to the Trust’s Values.
- Cover the reception area and welcome all patients and visitors to the ward and respond to enquiries as they arise both in person and over the phone.
- To arrange follow-up appointments, transport interpreters and other support services for patients for the smooth running of ward and patients stay.
- To carry out advanced booking agency cover to ensure that nursing absences are covered with correct grade of agency nurse and other agency booking as requested.
- To register new patients and to prepare new sets of case notes for patients upon admission.
- To input essential clinical and personal information onto EPIC in a manner as to maintain and protect patients confidentiality at all times. To ensure that the data held on EPIC is correct and up to date.
- To ensure that the patient’s daily movements outside of office hours are accurately recorded on EPIC and relevant reports are generated as requested.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.
For further details / informal visits contact: Name: Zoe Armstrong Job title: Performance & Improvement Manager / Bed Manager Email address:
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Useful skills for a Ward Administrator:
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To work as a Ward Administrator in the UK, you typically need a combination of administrative skills, healthcare knowledge, and interpersonal abilities. Here’s a breakdown of the key skills and qualifications that are generally required:
Administrative Skills:
1. Organizational Skills: Ability to manage and prioritize multiple tasks efficiently.
2. Data Entry and Management: Proficient in using hospital information systems and databases.
3. Record Keeping: Skills in maintaining accurate and confidential patient records and administrative documentation.
4. Scheduling: Experience in managing staff rosters, appointments, and maintaining ward schedules.
Communication Skills:
1. Verbal Communication: Ability to effectively communicate with healthcare staff, patients, and their families.
2. Written Communication: Proficiency in writing reports, memos, and other correspondence.
3. Interpersonal Skills: Ability to build relationships with staff, patients, and visitors, and handle inquiries or complaints effectively.
IT Skills:
1. Computer Literacy: Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with healthcare management software.
2. Data Management: Ability to analyze and report on data, including budgets, staffing levels, and patient flow.
Financial and Resource Management:
1. Budgeting Experience: Understanding of financial processes, including invoicing and resource allocation.
2. Inventory Management: Skills in managing supplies and equipment within the ward.
Knowledge of Healthcare:
1. Understanding of NHS Policies: Familiarity with healthcare regulations, NHS frameworks, and departmental protocols.
2. Health and Safety Awareness: Knowledge of health and safety standards in a hospital setting.
Personal Attributes:
1. Attention to Detail: High level of accuracy and attention to detail in all tasks.
2. Problem-Solving Skills: Ability to identify issues proactively and develop effective solutions.
3. Flexibility and Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Qualifications:
- Educational Background: Typically, a minimum of GCSEs in English and Mathematics, and often relevant vocational qualifications (e.g., NVQ in Business Administration).
- Experience: Previous experience in an administrative role, particularly in a healthcare setting, is often preferred.
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