Admin AssistantinYorkinYorkPUBLISHED THU 20 MAR 2025

Job Summary

We are recruiting for an experienced part-time Retail Admin Assistant to join the Hospice's Retail Support Team on a 12-month fixed term contract.

As Retail Admin Assistant, you will support the Retail Management Team in the day-to-day running of the Retail Support Office.

Main duties of the job

Duties Will Include:

• Being the first point of contact for incoming retail enquiries, ensuring they are fielded and dealt with in a timely manner by the appropriate person.
• Take responsibility for the booking of collections of donated goods.
• Assist in the administration of Retail Gift Aid.
• Oversee and supervise any volunteers within the Retail Office.
  
  

Our Ideal Candidate Will:

• Have previous experience of working in a busy office environment
• Be highly organised and capable of prioritising their workload
• Be an effective communicator
• Be able to work as part of a multidisciplinary team
  
  

What We Can Offer You In Return:

• Generous annual leave entitlement of up to 41 days
• Attractive pension schemes
• Extensive employee discounts
• Training and development opportunities
  
  

This role will primarily work Monday Friday during core business hours.

About Us

Our mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.

We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.

Date posted

05 March 2025

Pay scheme

Other

Salary

£14,526 to £15,493 a year

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

HG1261139AcoRAA

Job locations

Retail Head Office, St Leonard's Hospice

12/14 York Road

YO24 4LU

North Yorkshire

YO24 4LU

Job Description

Job responsibilities

Support the Retail Management team in the day-to-day running of the Retail Support Office including:

• Assist in the administration of the retail operation ensuring accurate recordkeeping and compliance with Hospice policies and procedures.
• Be the first point of contact for anyone contacting the Retail Support Office.
• Work as part of the Retail Support Office team, including supporting and managing a team of volunteers.
• Assist in optimising the income from the retail operation.
  
  

Main Duties And Responsibilities

Professional

• Be the first point of contact for incoming retail enquiries by telephone, email, post and in-person, ensuring enquiries are fielded and dealt with in a timely manner by the appropriate person.
• Assist in the administration of the Retail Gift Aid process and maintain accurate records within the Retail Gift Aid donor database.
• Support all St Leonards Hospice shops, working with the Head of Retail, Retail Development Manager and Shop Managers to ensure sales are maximised.
• Work with the retail team in the organisation of events, fairs, stalls, temporary shops or special themed windows.
• Take responsibility for the booking of collections of donated goods into the drivers diary, and where appropriate encourage donors to sign up to Gift Aid.
• Oversee and supervise any volunteers recruited to work within the Retail Office.
• Assist in the administration of the volunteer induction process and liaise with the Volunteer Services department to maintain accurate records.
• Provide first line support to shop managers and bank shop managers with any customer or administrative queries.
• Assist with room bookings and organisation of Retail team meetings, including taking and distributing minutes.
• Accurately record compliments and complaints in line with Hospice policy.
• Ensure records kept in the retail office are up to date by regularly reviewing information and updating where necessary.
• Ensure accurate record-keeping within the retail office in line with GDPR and the Hospices retention policy and maintain the Retail Office archive.
• Order shop and office consumables and maintain stock levels, ensuring POs and finance compliance.
• Distribute printed and email materials to shop staff.
  
  

Job Description Job Responsibilities

Support the Retail Management team in the day-to-day running of the Retail Support Office including:

• Assist in the administration of the retail operation ensuring accurate recordkeeping and compliance with Hospice policies and procedures.
• Be the first point of contact for anyone contacting the Retail Support Office.
• Work as part of the Retail Support Office team, including supporting and managing a team of volunteers.
• Assist in optimising the income from the retail operation.
  
  

Main Duties And Responsibilities

Professional

• Be the first point of contact for incoming retail enquiries by telephone, email, post and in-person, ensuring enquiries are fielded and dealt with in a timely manner by the appropriate person.
• Assist in the administration of the Retail Gift Aid process and maintain accurate records within the Retail Gift Aid donor database.
• Support all St Leonards Hospice shops, working with the Head of Retail, Retail Development Manager and Shop Managers to ensure sales are maximised.
• Work with the retail team in the organisation of events, fairs, stalls, temporary shops or special themed windows.
• Take responsibility for the booking of collections of donated goods into the drivers diary, and where appropriate encourage donors to sign up to Gift Aid.
• Oversee and supervise any volunteers recruited to work with