Operational Support Manager in Leeds inLeeds PUBLISHED THU 5 JUN 2025 Jump to job information section

As an Operational Support Manager with NHS Resolution in Leeds, you'll be at the heart of ensuring exceptional service delivery within the Practitioner Performance Advice's Case Advice team. You'll be pivotal in managing a regional team of Advisers, supporting them with proactive operational management to enhance service delivery, improve processes, and ensure efficient team operations. With line management responsibility for an admin support team and a focus on evidence-based decisions, you'll drive crucial service improvements and business-critical projects. Your expertise in project management and operational excellence will empower the team to deliver significant results. Experience in managing performance, driving change, and fostering meaningful relationships with advisers, users, and stakeholders is essential for this one-year maternity cover position.

We seek a degree-educated individual with outstanding communication and interpersonal skills, capable of conveying complex ideas with clarity. Your proficiency in influencing, negotiating, and balancing priorities will be key to achieving success. In return, NHS Resolution offers a warm, inclusive work environment where diversity is celebrated, along with benefits including 27 days of annual leave (pro-rata), an outstanding NHS pension scheme, and investment in your professional growth. Flexible working options further enhance the work-life balance while you make a tangible impact. To find out more and join a service dedicated to continuous improvement and excellence, visit jobsincare.com and click the "Apply Now" button. Women, Black, Asian, Minority Ethnic individuals, and those with disabilities are especially encouraged to apply to bring diverse experiences and perspectives that mirror the community we serve.