Receptionist in Southport inSouthport PUBLISHED THU 12 JUN 2025 Jump to job information section
PERMANENT GOOD SALARY
Norwood Surgery rcwQzahmQ
Job description
We have an exciting opportunity for a part time medical receptionist to join our welcoming, friendly and supportive team.
We are seeking a committed and hardworking individual, who has a genuine interest in working with patients and who enjoys contributing to the delivery of high-quality health care.
To project a positive and friendly welcome and service to patients and other visitors, either in person or via the telephone.
To assist and direct patients in accessing the most appropriate service or healthcare professional in a polite, efficient and helpful way.
Please see job description for a more detailed list.
About us
RECEPTION DUTIES
- Understand and maintain confidentiality at all times
- Answer the telephone as priority and deal with appropriately.
- Make appointments with GPs and Nurses, asking appropriate questions to ensure appropriate appointment length and time is offered.
- Receive incoming calls, deal with patients' general queries at reception desk, record messages for GPs and Nurses
- Open premises and restore telephone lines/close surgery and set alarm in the evening
- Prepare repeat prescriptions using the computer.
- Pass on unresolved queries to a colleague when leaving at lunchtime or evening
- Ensure Paers (Check-In system) is set up for the surgery
- Ensure that the surgery is prepared as per room rota for the use of doctors, practice nurses and other visiting professionals.
- Have knowledge of all office procedures and fulfil any of these duties when required
- Deal with requests for registration, explain registration protocol and make appointment for new patient check.
- Follow up queries from patients regarding result of diagnostic tests, x-rays and smear tests.
- Book emergency ambulance at GP request.
- Collect non NHS fees, record and produce receipt for patient/carer.
- Deal with outgoing mail
- Use photocopier and fax equipment
- Transfer telephones to out of hours service
- Follow protocol for preparation of acute and repeat prescriptions
- Lock and unlock premises and set (un-set) alarm system
- Awareness of Health and Safety of self and others
ADMINISTRATION DUTIES
- Record and maintain accurate patient information within the practice computer system as required.
- Scan and electronically file hospital correspondence
- Deal with incoming and outgoing post as per the staff rota.
- Administering the appointment book within EMIS, making changes and amendments where necessary.
- Read coding as and when time allows.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Receptionist:
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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
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