Administrator in Nottingham inNottingham PUBLISHED THU 12 JUN 2025 Jump to job information section

PERMANENT GOOD SALARY

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Job description

Position: Administrator

Village Health Group (VHG) is a large multi-site GP Practice in Rushcliffe, South Nottinghamshire. The 4 sites are located at East Leake, Keyworth, Ruddington & Sutton Bonington.

There is an exciting opportunity to join the VHG group as it goes through a period of change and restructure and is a chance to enjoy a vibrant and forward-thinking primary care team, working closely with all colleagues in the VHG team.

We are looking to recruit two part-time administrators supporting the day to day business, providing quality patient care and development of collaborative processes.

The roles will involve a variety of administration tasks across all areas of the practice to include, scanning, maintaining patient records and system information, creation and running of reports, as well as bespoke project work.

We are looking for individuals who are very organised and self-sufficient with excellent attention to detail. Administration experience in a fast-paced environment is essential, with the ability to think on your feet and demonstrate a pro-active approach to problem solving.

The successful candidates will need to have a flexible approach and be able to work at any of the 4 sites, so access to transport is essential for this role.

In return we can offer entry into the NHS pension scheme and a chance to develop your skills.

The working patterns are as follows:-

Position 1 30 hours

Monday - 08:00 - 16:00
Tuesday - 08:00 - 16:00
Wednesday - 10:30 - 18:30
Thursday - NWD
Friday - 10:30 -18:30

Position 2 24.5 hours

Monday 12:30 - 18:30
Tuesday 12:30 - 18:30
Wednesday - NWD
Thursday 08:00 - 13:00
Friday 08:00 - 13:00

About us
Job Description: Practice Administrator
Role in Practice -To provide effective administrative support to ensure the smooth and efficient running of the general practice. A practice Administrator will complete administrative duties, manage patient services, support clinical staff, and assist in the implementation of practice policies and procedures.
Responsible for -No Supervisory responsibility for staff
Responsible to -Admin Team Leader
Accountable to -Management team and GP Partners
Responsibilities -
Key Duties
Book and manage patient appointments via phone.
Using questioning techniques identify patient requirements to signpost to correct treatment/appointment slot
- Able to perform key daily tasks in System One and action tasks as appropriate and inline with practice guidance
- Contact point for patient enquires and supporting patients whilst attending the service
- Accurately retrieving filing of both electronic and paper notes and updating demographic information as necessary
- Process patient prescriptions in line with Practice protocols
- Add to waiting lists and book from waiting lists as directed by practice team leader
- Filing post including scanning test results and clinical correspondence into in medical records
- Fax, photocopy, and email correspondence as required
- Dealing with incoming and outgoing post and electronic communication including scanning documents to file
- Registration of new patients computer data entry and making amendments to medical records as required
- Process patients change of address and other demographic information inputting computer data and medical records, having knowledge of the practice area and data protection protocols
- Completing patient referrals in line with current guidelines.
Confidentiality-
-In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately according to the Data Protection Act and other information governance guidelines and employees will receive regular training regarding this.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Other Tasks
Ability to work within a team
Lock up the building where required
Be familiar with and adhere to Practice policies and procedures ensuring that patient confidentiality is maintained at all times

To undertake other responsibilities, within the scope of the grade

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for an Administrator: Click to view

To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:

Technical Skills:

1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).

2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.

3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.

4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.

5. Record Keeping: Ability to maintain and manage physical and digital filing systems.

Soft Skills:

1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.

2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.

3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.

4. Problem-Solving: Capability to identify issues and provide practical solutions.

5. Teamwork: Willingness to work collaboratively with others in a team environment.

Interpersonal Skills:

1. Customer Service: Skills in dealing with clients and providing excellent service when required.

2. Professionalism: Maintaining a professional demeanor within the workplace.

3. Adaptability: Flexibility to adapt to changing situations and demands.

Additional Considerations:

- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.

- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.

- References: Good references from previous employers can enhance your application.

Continuous Learning:

- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.

inNottingham

52.87147521972656 -1.0934114456176758 Nottingham

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