Patient Services Assistant in Plymouth inPlymouth PUBLISHED THU 5 JUN 2025 Jump to job information section
Band 2
PERMANENT
Job description
Full Time Patient Services Assistant
14.00 - 22.00 Monday to Friday
***Preference will be given to internal Trust staff, as well as'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
.The main elements of the role are ensuring the delivery of general environmental cleaning on the wards and Departments including responsibility for the cleaning of all sanitary areas such as toilets, bathrooms, showers and sluice rooms. Daily and weekly cleaning of patient equipment.
The post Holder is expected to comply with Trust infection control policies and conduct him/herself at all times in such a manner as to minimise the risk of healthcare associated infection and comply with hygiene training.
Ability to travel between sites - UHP and Estover.
About us Work with the Ward Team, in partnership with the Hotel Services Supervisor, and Departmental supervision and management to contribute to the maintenance of a hygienic and clean environment for patients, staff and visitors to ensure the highest standards are met at all times. For further details please see attached JD&PS.
Work with the Ward Team, in partnership with the Hotel Services Supervisor, and Departmental supervision and management to contribute to the maintenance of a hygienic and clean environment for patients, staff and visitors to ensure the highest standards are met at all times.
For further details please see attached JD&PS.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Patient Services Assistant:
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To work as a Patient Services Assistant (PSA) in the UK, you need a combination of technical skills, interpersonal abilities, and administrative competencies. Here are some key skills and qualifications that are typically important for this role:
Essential Skills:
1. Communication Skills: Ability to communicate clearly and empathetically with patients, families, and healthcare professionals.
2. Interpersonal Skills: Strong interpersonal skills to build rapport with patients and provide excellent customer service.
3. Organizational Skills: Strong organizational abilities to manage appointments, patient records, and administrative tasks efficiently.
4. Attention to Detail: Ability to pay attention to details, particularly when handling patient information and documentation.
5. Teamwork: Ability to work effectively as part of a team within a healthcare setting.
6. Problem-Solving Skills: Capability to identify issues and find appropriate solutions in a fast-paced environment.
7. IT Skills: Proficiency in using computers and healthcare management software for scheduling appointments, maintaining records, and processing information.
8. Confidentiality Awareness: Understanding of patient confidentiality and data protection regulations, including compliance with the UK General Data Protection Regulation (GDPR).
9. Basic Medical Knowledge: Familiarity with medical terminology and healthcare procedures can be beneficial.
Desirable Qualifications:
- Relevant Experience: Previous experience in a healthcare or customer service role can be advantageous.
- Formal Qualifications: While not always required, having qualifications in healthcare assistance, administration, or related fields can be beneficial.
- First Aid Certification: A basic understanding of first aid can be useful in emergency situations.
Personal Attributes:
- Empathy and Compassion: A caring attitude towards patient welfare and an understanding of their needs.
- Resilience: Ability to work under pressure and handle challenging situations calmly.
- Flexibility: Willingness to adapt to changes in a dynamic work environment.
Training:
Many employers provide on-the-job training, but it's also helpful to seek out courses or certifications related to health care, administration, or customer service to enhance your qualifications and skills.
inPlymouth
50.41670608520508 -4.113712310791016 Plymouth 
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