Receptionist/ Administrator - Central Lakes Medical Group in Ambleside inAmbleside PUBLISHED WED 4 JUN 2025 Jump to job information section

PERMANENT GOOD SALARY NO SPONSORSHIP

Cumbria Health ruvc40BP

Job description

We're looking for a part-time Receptionist/Administrator to join our friendly team at Central Lakes Medical Group.

You'll need to have excellent customer service skills to be the first contact for callers to the practice. You'll be patient-focused, responsible, and adaptable to understand and address their needs and requirements effectively. You'll be working as part of our fabulous administration and reception team, and will contribute to delivering high-quality support for patients. We pride ourselves on being responsive, understanding, and doing the best that we can to address the needs of our patients, and are looking for someone like-minded to join us. We're caring, inclusive, and a great bunch to work with.

We operate from Ambleside and Hawkshead and are looking for someone to work flexibly across both sites.

We currently have two positions available to cover the specific hours required. Kindly indicate your preferred working pattern in your application. If you do not have a preference, please state "both."

1 - Mon: 08.30-14.00, Tues: 08:30-14:00, Weds: 08.30-14:00

2 - Weds: 8.30-18.30, Thurs: 8.30-14:00, Fri: 8.30-14:30

Closing date: 18 June 2025

Interview date: TBC

WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.

Please note that we are unable to offer an Employer Sponsored Visa for this role.

The post holder will be responsible for the efficient running of the reception area at Central Lakes Medical Group.

This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.

All staff are expected to work to Cumbria Health Values:

Clinically focused - Our patients are at the heart of all we do
Responsive - We listen and respond together
One Team - Working together through strong partnerships
Growth & Sustainability - With our strong roots we will continue to thrive and grow
Communities - Connecting with communities to meet local needs
High Standards - We strive for excellence in all that we do.

About us

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.

1. To be the first point of contact for patients arriving at the Health Centre.

2. Processing confidential patient information to pass to Clinicians.

3. Open up the premises at the start of the day, set the alarm to day function, including checking the heating/air conditioning and panic alarms and make all necessary preparation to receive patients.

4. Contacting patients with appointment times.

5. Keeping a watchful eye on patients waiting to be seen and in the case of

worsening symptoms, alerting a relevant professional.

6. Alerting Emergency Services in the event of an emergency and/or gain help from within the department.

7. Gain an understanding of coordinating workload to capacity.

8. Carrying out equipment checks and reporting issues to the Practice Co-ordinator.

9. To work autonomously, managing own workload effectively referring to line manager when necessary.

10. Receive and make calls as required with the ability to handle heavy phone/patient traffic. Divert calls and take messages as appropriate. Ensure that the telephone system is operational at the beginning of each day.

11. Scanning and attaching patients data to patients electronic records.

12. Pulling, filing and photocopying of patient paper records.

13. Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure.

14. Securing premises at the end of the day ensuring the building is totally secured, internal lights are switched off and the alarm activated.

15. To adhere to all Cumbria Healths Policies and Procedures

16. Participate and ensure own on-going development

17. Receiving all incoming deliveries, opening and distributing accordingly.

18. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security

19. Undertake any other activities deemed appropriate and necessary by the organisation.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

Is it a match?

A quick tap lets us tune future job matches for you

Location

Salary & benefits

Role duties

Working pattern

More information related to this job opportunity, from jobsincare:

Useful skills for a Receptionist/Administrator - Central Lakes Medical Group: Click to view

To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:

1. Communication Skills

- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.

- Written Communication: Proficiency in writing emails, memos, and reports.

2. Customer Service Skills

- Ability to handle inquiries and complaints professionally and courteously.

- A friendly and approachable demeanor to create a welcoming atmosphere.

3. Organisational Skills

- Ability to manage time effectively and prioritize tasks.

- Keeping track of appointments, schedules, and deadlines.

4. Administrative Skills

- Proficiency in office procedures, including filing, record-keeping, and data entry.

- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.

5. IT Skills

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.

6. Attention to Detail

- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.

- Careful attention to detail in correspondence and reports.

7. Problem-Solving Skills

- Ability to resolve issues independently and think critically when faced with challenges.

8. Interpersonal Skills

- Ability to work well with others and build positive relationships with staff and clients.

- Teamwork skills to collaborate effectively in a busy office environment.

9. Discretion and Confidentiality

- Understanding the importance of handling sensitive information and maintaining privacy.

10. Adaptability and Flexibility

- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.

Additional Considerations:

- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.

- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.

- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.

inAmbleside

54.4350592 -2.9663598 Ambleside, Cumbria

in Ambleside click to show distance

Locations are approximate.

This image is not representative. Learn more