Prescription Clerk in Stowmarket inStowmarket PUBLISHED WED 4 JUN 2025 Jump to job information section

Combs Ford Surgery's team is growing! We are actively recruiting for Prescription Clerk, which is a new role within our dispensary team.

To act as a focal point of communication between the GPs, Medicines Management lead, patients and local pharmacies to ensure patients' prescriptions are processed accurately and in accordance with Suffolk Primary Care (SPC) protocol.

About us

The Prescription Clerk is the main point of contact for patient enquiries about their prescriptions and as such will work collaboratively with colleagues to:

deliver high standards of customer service, including accuracy and timeliness

manage patient expectations

understand and be sensitive to the confidential nature of the work

demonstrate clear and professional communication

Key Responsibilities

Process medication requests received from patients and pharmacies within agreed timescales, expediting urgent requests where appropriate

Liaise with patients and pharmacies to ensure that queries and requests are highlighted to the relevant clinician

Ensure that requests for repeat medications are issued in line with SPC protocol

Undertake regular audits to highlight repeat medications not requested for more than 6 months and seek clarification from the relevant GP/Medicines Management Lead as to whether this can be removed

Alert the relevant GP/Medicines Management Lead regarding examples of over-ordering and/or over-usage of medications

Check if any checks, i.e. pill, blood, blood pressure are due before issuing medications/re-authorisation

Update patient records with new repeat and/or acute medications as indicated on hospital letters, ensuring these are authorised by the relevant GP/Medicines Management Lead before issuing this is a delegated responsibility and may not apply to all post-holders

Provide information for the month end claim process as appropriate

Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions and to co-ordinate medication reviews or changes.

Liaise with pharmacies regarding the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternatives

Maintain paper requests in bundles by date for one month, in the event of any queries

Ensure adequate supply of FP10 prescription pads, maintain log of forms issued and ensure secure storage

Keep up to date with the relevant formulary and the National restricted drugs list.

Undertake training as requested to support safe and effective service

Undertake any other additional duties appropriate to the post as requested by the partners or the Practice Operations Manager.

Currently looking for 22.5 hrs each week.

Monday to Friday 9am until 2pm