Reception / Admin in Hemel Hempstead inHemel Hempstead PUBLISHED FRI 13 JUN 2025 Jump to job information section

We are a friendly team with the main surgery in Warners End, Hemel Hempstead and branch sites in Gadebridge and Boxmoor. The practice is looking for a full / part time receptionist to join our existing team; full training will be given.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us

Main Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Assist with administrative tasks, such as scanning, repeat prescription and patient registrations
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.