NHS Business Services Practitioner Apprenticeship inRothbury inRothbury PUBLISHED
MON 16 DEC 2024
The role focuses on providing high-quality administration and customer service support within a business administration environment. Responsibilities include data management, handling postal communications, and addressing inquiries both over the phone and in person. Candidates are expected to possess a professional attitude, excellent communication skills, and a strong desire to learn and collaborate as part of a team. Upon completion of the apprenticeship, individuals will be equipped and ready for administrative or customer service positions within the NHS.
Exciting opportunities have arisen for NHS Business Service Practitioner Apprenticeship at Rothbury General Practice, part of Northumbria Healthcare NHS Foundation Trust; the post is available to anyone who is interested in working within an NHS Healthcare environment while completing a Level 2 Apprenticeship qualification in Customer Service (15 months).
Staff new to the Trust will be employed on an apprentice contract so that they have an opportunity to 'earn while they learn'.
Our apprenticeships offer:
- Earn a salary while studying
- Gain job specific skills
- Study towards a related qualification including literacy and numeracy (if required)
- Have regular pastoral support and personal development reviews
- Are employed on a 15-month training contract
- Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts
We are an equal opportunity employer and welcome applications from all backgrounds.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received
An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.
We are looking for enthusiastic people with a professional attitude, excellent communication skills, positive work ethic and good interpersonal skills. You will require willingness to work as a team, demonstrate motivation, be willing to learn and have the minimum required education.
About us
To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers.
To support and assist in the provision of an administration service and customer service role to the designated department/ward team. This will include developing excellent customer service skills, behaviours and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face.
Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.
At the end of the Apprenticeship be work-ready for an administrative/ customer service role.
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