NHS Patient Advisor - Virtual Hub in Bracknell inBracknell PUBLISHED FRI 13 JUN 2025 Jump to job information section

This is an opportunity to join the existing team for our Virtual Hub. The role blends that of a GP receptionist with sign posting and patient advisor. The post holder will both answer telephone calls from patients and will also receive electronic consultation requests from both E-Consult and Klinik platforms, depending on the GP Practice system. The role will then involve directing patients to, and booking them into /referring them onto the most appropriate service for their needs.

The candidate will need a flexible approach to change and be instrumental in the delivery of the high quality patient centred care. The role will be based at our offices in Bracknell.

This role gives the exciting opportunity to work with a dynamic and committed team and to help shape the delivery of services and projects to the patient population.

• Customer service via telephone and electronic consultations - interacting with a range of patients
• Identification and referral via the correct pathway for patients
• Help patients manage expectations within the surgery
• Liaison with GPs, other professionals and relevant others within the multidisciplinary team
• Data input and recording

About us

Job description

NHS Care Coordinator/Patient Adviser

Key Relationships: Virtual Hub Team Leader, Project Manager, Multi- Disciplinary teams, Third Party Members and Patients

General Duties / Key Responsibilities

• Customer service via telephone and electronic consultations - interacting with a range of patients
• Identification and referral via the correct pathway for patients
• Help patients manage expectations within the surgery
• Liaison with GPs, other professionals and relevant others within the multidisciplinary team
• Data input and recording

Person Specification

Qualifications

Essential

• Excellent interpersonal and communication skills
• Excellent attention to detail
• Good Planner
• IT literate (training will be provided on specific systems)
• Positive outlook
• Embrace challenge and change
• Be able to think clearly and analytically
• Self-motivated
• Be able to gather unbiased information
• Reliable , honest and flexible
• Well-presented and professional
• Ability to deal with difficult conversations
• Diplomacy

Desirable

• Experience in a telephone call centre or fast moving customer service position
• Experience of working in a team environment