Somerset NHS Foundation Trustrha3FE4w
Opportunity to make a meaningful impact on the lives of individuals with dementia by providing support that prevents hospital admissions.
Engagement in a multidisciplinary team, fostering collaboration and communication with various healthcare professionals, enhancing teamwork skills.
Flexibility in work hours to accommodate the needs of the service, promoting a healthy work-life balance.
Development of valuable administrative and organizational skills, crucial for effective workplace operations.
Chance to interact directly with patients and carers, improving communication skills and providing a sense of fulfillment from helping others.
Participation in ongoing training and service development opportunities, enabling personal and professional growth within the organization.
Involvement in the implementation of office systems aimed at improving efficiency, contributing to the service's overall effectiveness.
The role of Team Administrator at Somerset NHS Foundation Trust involves providing administrative support to the Intensive Dementia Service, which aims to offer an alternative to hospital admission for individuals with dementia. Key responsibilities include scheduling appointments, communicating with patients and carers, managing statistical data, and developing efficient office systems to monitor waiting times. The Administrator will also provide information to various stakeholders, maintain confidentiality, participate in team meetings and training, assist with staff scheduling, and manage daily workload effectively. Flexibility in working hours may be required to meet service needs.
Opportunity to make a meaningful impact on the lives of individuals with dementia by providing support that prevents hospital admissions.
Engagement in a multidisciplinary team, fostering collaboration and communication with various healthcare professionals, enhancing teamwork skills.
Flexibility in work hours to accommodate the needs of the service, promoting a healthy work-life balance.
Development of valuable administrative and organizational skills, crucial for effective workplace operations.
Chance to interact directly with patients and carers, improving communication skills and providing a sense of fulfillment from helping others.
Participation in ongoing training and service development opportunities, enabling personal and professional growth within the organization.
Involvement in the implementation of office systems aimed at improving efficiency, contributing to the service's overall effectiveness.
To work as a member of the Intensive Dementia Service, providing an alternative to hospital admission for people with dementia.
The post holder may be required to work flexibly at times to meet the needs of the service.
To provide efficient administrative support within the Intensive Dementia Service.
To communicate with patients and carers in order to arrange appointments and provide information.
To ensure the timely return of statistical data as required
To help develop, organise and implement office systems that ensure waiting times are monitored and adhered to, including filing, post messages etc.
To provide information to patients, staff, carers, relatives, GPs, Community Mental Health Teams, relating to appointments, care, the service and meetings, verbally, by telephone, face to face or written, in a tactfully and courteous manner, often requiring non-clinical advice, involving careful analysis of delicate situations regarding patient care, requiring knowledge of patient confidentiality.
To establish and maintain good working relationships with all disciplines of staff within the team.
Participating in appropriate meetings, training and service development.
Assisting with ensuring there are appropriate staff on duty.
To organise and prioritise own routine and non routine daily workload.
Undertake necessary follow up action arising from meetings.
About us
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
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1. Can you tell us a bit about yourself and your interest in working with the Intensive Dementia Service?
2. What do you understand about the role of a Team Administrator in a healthcare setting, particularly in the context of dementia care?
3. Describe your previous experience in an administrative role. How has it prepared you for this position within the NHS?
4. This role requires effective communication with patients and their carers. Can you provide an example of how you have successfully managed sensitive conversations or situations in the past?
5. How do you ensure that you maintain patient confidentiality while performing your administrative duties?
1. Can you tell us a bit about yourself and your interest in working with the Intensive Dementia Service?
2. What do you understand about the role of a Team Administrator in a healthcare setting, particularly in the context of dementia care?
3. Describe your previous experience in an administrative role. How has it prepared you for this position within the NHS?
4. This role requires effective communication with patients and their carers. Can you provide an example of how you have successfully managed sensitive conversations or situations in the past?
5. How do you ensure that you maintain patient confidentiality while performing your administrative duties?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses.Learn more...
Useful skills for a Team Administrator:
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To work as a Team Administrator in the UK, you will need a combination of technical, organizational, and interpersonal skills. Here are some key skills that are typically required for this role:
1. Organizational Skills: Ability to manage multiple tasks, prioritize work, and keep the team organized and on track.
2. Communication Skills: Strong verbal and written communication abilities to effectively interact with team members, clients, and stakeholders.
3. Administrative Skills: Proficiency in general administrative tasks such as scheduling, record-keeping, and document management.
4. IT Literacy: Familiarity with common office software (e.g., Microsoft Office Suite, Google Workspace) and may also include knowledge of project management tools (e.g., Trello, Asana).
5. Time Management: Ability to manage time efficiently and meet deadlines.
6. Attention to Detail: Ensuring accuracy in documents, reports, and other communications is crucial.
7. Interpersonal Skills: Ability to build relationships and work collaboratively with others, while also being able to handle conflicts and challenges diplomatically.
8. Problem-Solving Skills: Ability to identify issues and develop solutions quickly and efficiently.
9. Adaptability: Being flexible and open to change in a fast-paced environment, as teams may shift priorities frequently.
10. Customer Service Orientation: Providing support and assistance to team members and other departments as needed, maintaining a professional and positive attitude.
11. Basic Financial Skills: Understanding budgeting and financial tracking may be beneficial, depending on the role.
12. Confidentiality and Discretion: Handling sensitive information with care and professionalism is crucial.
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