Administration Officer - RightCare Barnsley Single Point of Access in Barnsley inBarnsley PUBLISHED TUE 10 JUN 2025 Jump to job information section

Band 3: £24,071 to £25,674 a year PERMANENT NO SPONSORSHIP

South West Yorkshire Partnership NHS Trust rnMvlVHX

Job description

37.5 hours per week

We need enthusiastic, self-motivated, well-organised admin staff to join our dynamic team.

RightCare Barnsley SPA is based at Kendray Hospital and we are here to ensure that Barnsley residents receive the right care, in the right place at the right time.

This varied role receives patient referrals from a variety of sources including GPs, hospitals and Health Professionals. We process referrals to the appropriate area whilst liaising with clinical staff for advice to ensure that patients receive the right response to their care needs as quickly as possible.

We receive over500 contacts a day, answering calls from families, service users and health professionals dealing with a variety of situations to ensure the best patient care and outcome.

We operate 365 days a year, working 8am to 8pm. You are required to work flexibly on a rolling shift pattern including weekends and Bank Holidays. Each shift will be 8 hours inc. 30 minutes lunch. It is a 5 week rota equating to working 1 weekend in 5.

At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role.

We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.

Key duties are; receipt and distribution of patient referrals to the appropriate staff via telephone/email and SystmOne as per departmental procedures and timescales, accurately transcribing medical conditions/treatments/prescriptive medicines and patient demographics to ensure nursing staff can treat appropriately.

Experience in healthcare in not required as full training will be provided.

The successful candidates will demonstrate

Good communication and verbally and in writing

Ability to work without direct supervision using own initiative

Ability to work effectively as a team

Excellent accurate typing and IT skills

Ability to organise and prioritise workload effectively

Ability to empathise and deal tactfully with families, service users and colleagues

Sound understanding for confidentiality and relation to health care delivery

Ability to work flexibly and be responsible to changing demands and frequent interruptions

Ability to cope under pressure

All employees of the Trust are strongly encouraged to be fully vaccinated against COVID-19 to protect patients.

About us
JOB SUMMARY
Service user contact referred to in this Job description will only apply when working within a clinical area.
The post-holder will:
under the supervison/direction of the Administrative Supervisor, within a delegated framework for agreed tasks and seeking support as and when necessary, provide a comprehensive, confidential, Secreterial/administrative service to clinical/support services, in an efficient and confidential manner.
provide services within well-established policies, procedures, protocols, guidelines, whilst acting within the required sphere of competences for the role at all times.
demonstrate sound knowledge of the service to enable the post holder to contribute and inform decision making within the service.
may work within clinical environments where conflict resolution may be required.
act as principal point of contact for users of the service eg,individuals from within/outside the Trust, service users and members of the public etc.
work flexibly to meet the needs of the service.
develop and maintain good working relationships by being, flexible, adaptable, polite, positive and empathetic, communicating effectively and informatively.
work with sensitivity and have a good understanding of the service provision and issues experienced by its users.
prioritise own tasks, exercising a degree of independence, initiative and judgement. Assess situations, identify and resolve potential problems within own skill set. Refer and seek guidance on issues outside of postholders level of competency or authority to the Administrative Supervisor.
work within well-established departmental/Trust policies, procedures, protocols, guidelines and established service delivery plans at all times.
use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt style of communication to respond to others user communication difficulties.

ensure the service experienced is positive and service user confidentiality is maintained at all times. Treat users of the service, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values.
For full details of the role please see the supporting documents attached.
We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. We strongly discourage this and will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for an Administration Officer - RightCare Barnsley Single Point of Access: Click to view

To work as an Administration Officer in the UK, you will typically need a combination of skills and qualifications. Here are some key skills that are often required or beneficial for this role:

1. Organizational Skills: Ability to manage time effectively, prioritize tasks, and keep track of multiple deadlines.

2. Communication Skills: Strong verbal and written communication skills are essential, as you will need to communicate with colleagues, clients, and stakeholders.

3. Interpersonal Skills: Ability to interact effectively with others, build relationships, and work collaboratively in a team.

4. Attention to Detail: Precision in handling documents and data is crucial to avoid errors and ensure accuracy in administrative tasks.

5. IT Skills: Proficiency in using office software (e.g., Microsoft Office Suite, Google Workspace) and familiarity with other administrative tools and systems, such as databases and CRM systems.

6. Problem-Solving Skills: Ability to identify issues and develop appropriate solutions promptly.

7. Customer Service Skills: Experience in dealing with clients and providing high levels of customer satisfaction.

8. Data Management: Ability to handle and organize data, maintain databases, and manage records effectively.

9. Financial Acumen: Basic understanding of budgeting, invoicing, and financial record-keeping may be required in some roles.

10. Flexibility and Adaptability: Willingness to adapt to changing priorities and work in a dynamic environment.

11. Confidentiality: Understanding the importance of confidentiality and data protection, especially regarding sensitive information.

12. Project Management Skills: Although not always required, having an understanding of project management principles can be advantageous, especially in larger organizations.

13. Qualifications: While formal qualifications are not always mandatory, relevant certifications in administration, business administration, or related fields can enhance your employability.

inBarnsley

53.546974182128906 -1.4546184539794922 Barnsley, S Yorkshire

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